Julie Hampton

Angier, NC *****

ad42ld@r.postjobfree.com

817-***-**** Cell

919-***-**** Home

I started out as a Medical Assistant while continuing in college for a few years, receiving my certification in Home Care administration work in 2000. I was an administrative assistant and billing assistant at JMA Placement Inc. until they closed due to the pandemic, and I was unable to continue with this position. Later I went on to achieve life skills by employment in the Medical Community. I received on-the-job training in Financial Banking, Medical Billing and Scheduling as well as Customer Appreciation for a job well done to receiving letters from Upper management on my exceptional work and customer service. My personality fits great in a Customer Service Position. I do enjoy helping people and treating those around me with respect. I live by that golden rule " treat others' as you would want to be treated".

Job Skills:

• Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

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• Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

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• Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form. Related occupations

• Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

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• Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

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• Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems. Related occupations

• Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.

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• Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.

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• Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork. Related occupations

• Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. Related occupations

• Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.

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• Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts. Related occupations

• Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.

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• Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

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• Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems. Related occupations

• Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

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• Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

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• Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Work Experience

Veterans Administration Wave 1 Scheduler

U.S. Department of Veterans Affairs

October 2022 to Present

Medical Scheduler - Billings Claims Processor

• Medical Scheduler - Billings Claims Processor. Appointment scheduler for the Veterans Administration as a contractor. answering incoming calls concerning appointments set by VA. and their benefits qualifications. checking medical codes to input to assure accuracy in billing to providers. DBQ's and Mo's going over cases to make sure we can continue the process. sending Vet's to necessary phone lines if needing help in reimbursement for mileage and helped with medical needs. Going over documents to decide what area to schedule the veteran using google maps to estimate mileage reimbursement and using excel to document all cases done. We note cases in Sea Moss for Loyal health care services to VA. will send paperwork for their cases back to VA if deadcart are not correct. Making sure all personal information is entered in the correct diagnostics and medical Gen Med. Locate and correct data entry errors or report them to supervisors. Work Activities:

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• Compile, sort, and verify the accuracy of data before it is entered.

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• Compare data with source documents, or re-enter data in verification format to detect errors.

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• Store complete documents in appropriate locations.

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• Select materials needed to complete work assignments.

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• Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners.

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• Maintain logs of activities and completed work.

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• Load machines with required input or output media, such as paper, cards, disks, tape, or Braille media.

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• Resolve garbled or indecipherable messages, using cryptographic procedures and equipment.

Raleigh Medical Group - Temp. to hire

March 2022- July 2022

Temporary position while a coworker was recovering from surgery Answering incoming calls for the call center. Performing scheduling duties such as making appointments, rescheduling appointments, Checking Physicians schedulers to accommodate patients. Making call backs to patients for setting up appointments. Check insurance eligibility. check patients in and out. Taking copay's and applying bill payments to accounts. Entering data for new patient's accounts. Updating information as needed. Entering new patients' information from the website and calling them to schedule an appointment in one of our two offices. Rescheduling patients if a provider is out for the day. Taking payments for overdue accounts or co-pays and assisting in billing accounts. emailing statements or mailing them to patients. Gathering as much information as possible to accurately service our patients.

Accounts Data Entry Specialist

First Citizens - Raleigh, NC

September 2021 to March 2022

First Citizens Direct Remote 9/13/2021-CurrentlyRemote Customer Service Reservice - Answers inbound communications to service accounts, fulfill requests, or address issues. Determines target needs and provides resolution while maintaining a high standard of service Answering 50+ calls a day remotely, answering Customers banking questions of balances, acct. transactions, taking loan payments, resolving current issues, all servicing of customers accts. Data Entry, Looked up accounts for client information assisted customers with their existing orders, bank ATM deposits disputes, answers inquiries and resolves issues, updating records

Public Relations Communication Advisor First Citizens Bank JMA Placement, Inc.

Accounts Payable Specialist

December 2017 to December 2020

Accounting Payable Processing Clerk, Accounts Receivables, responsible for matching invoices to purchase orders and/or vouchers, data entry and assisting in the process of Accounts Payable (A/P)and Accounts Receivable (A/R) Process invoices for payment by emails, Mailed out payments, Manage incoming vendor questions/concerns related to accounts, Run reports for past due accounts,Vendor account reconciliations, Worked with QuickBooks, Helped in payroll / processed checks, Scanned invoices into payment accounts, Mailed out and emailed invoices for payments, Checked outlook for invoices, Updated data for existing clients and placed new data in system for new clients, QuickBooks and Current apps. For varies companies, Accounts Receivable - emailed billings out to clients Customer Service/Data Entry, looked up accounts for client information Assisted customers with their existing orders. Center Peace Home Health

July 2017 to December 2017

In December of 2017 I had to go take care of my mother with dementia Administrative Assistant, answered incoming calls, Scheduled visits for existing clients and new clients Updated client files - ran errands Process/send out /file invoices -filed reports - updated reports by contacting clients Data Entry- Caregiver as needed Processed Checks, sent out, processed mail Changed and updated address for clients and employee's also a CNA/Scheduler, Scheduled appointments for nursing staff, assisted patients in home, monitored medication, Lab work as needed, Personal care giver as needed on call. Caregiver for handicapped mother.

Education

Wake Technical Community College

Skills

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Financial Accounting

•

Bank Reconciliation

•

Microsoft PowerPoint

•

Internet Banking

•

Teamwork

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Time Management

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Engaging People

•

Health Insurance

•

Public Relations

•

U.S. Health Insurance Portability and Accountability Act (HIPAA)

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Jabber (2 years)

•

Salesforce Marketing Cloud (2 years)

•

Accounts receivable (3 years)

•

Customer service (10+ years)

•

Data entry (10+ years)

•

Call center (10+ years)

•

QuickBooks

•

Medical Billing

•

Microsoft Outlook (10+ years)

•

Medical scheduling (4 years)

Financial Accounting

•

Bank Reconciliation

Internet Banking

•

Teamwork

•

Time Management

•

Engaging People

•

Health Insurance

•

Public Relations

•

U.S. Health Insurance Portability and Accountability Act (HIPAA)

•

Jabber (2 years)

•

Salesforce Marketing Cloud (2 years)

•

Accounts receivable (3 years)

•

Customer service (10+ years)

•

Data entry (10+ years)

•

Call center (10+ years)

QuickBooks (5years)

•

Medical Billing (5years)

•

Microsoft Outlook (10+ years)

•

Medical scheduling (4 years)

Links

linkedin.com/in/julie-hampton-4310254b

Certifications and Licenses

CNA

Currently in school for ICD 9 and ICD 10 medical coding

Contact this candidate