LATANYA

ANCRUM

310-***-****

ad42i0@r.postjobfree.com

Auburndale, FL 33823

CONTACT

SKILLS

• Goal Setting

• Decision Making Abilities

• Time Management

• Process Improvement

Seasoned Accounts Receivable/Collections Supervisor from Hooper, Lundy & Bookman with a proven track record in process improvement and decisive leadership. Expert in bank reconciliation and data analysis, adept in time management, I significantly expedited cash flow by skillfully negotiating payment agreements. Backup Accounts Payable. Daily and weekly check runs as needed.

PROFESSIONAL SUMMARY

Accounts Receivable/Collections Supervisor

Hooper, Lundy & Bookman, Los Angeles

Collection Specialist

EXPERIENCE

August 2006 - February 2021

• Received all incoming checks, incoming wire transfers, EFT payments.

• Posted all incoming checks, wire transfers and EFT payments to client accounts.

• E-deposit of all incoming checks to both operating and client trust accounts.

• Monthly bank account reconciliation of operating and client trust accounts.

• Adjustment of accounts receivable balances.

• Monthly and yearly closing of books in preparation for new month and year. Assisted customers by providing information regarding their account status or payment options available.

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Analyzed delinquent accounts to determine appropriate actions necessary for resolution.

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• Provided guidance and direction to staff on collections related matters. Utilized various software programs such as Excel, Access and Word to track data associated with collections operations.

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Created and maintained accurate records of collection activities and customer accounts.

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Coordinated monthly reviews of delinquency reports with other departments

• involved in the collection process.

• Negotiated with customers to reach payment agreements. Executed collection calls and correspondence to solicit payment on overdue account balances.

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Monitored outstanding account balances and determined need for further

• collections action.

• Resolved customer billing issues to expedite cash flow. Processed customer refunds and account adjustments, updating records in database.

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March 2024 - Present

Robert Half (Red Cap Plumbing), Tampa, Florida

Developed strong relationships with clients to ensure timely payments on delinquent accounts.

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Investigated and resolved discrepancies related to customer accounts such as overpayments or underpayments.

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Excel, Word, Lawtime, CMS, 10 key by touch

COMPUTER PROGRAMS OFFICE SKILLS

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