Country IT Head (CTO) @ Majid Al Futtaim Driving Digital Transformation with over 22

years of experience.

Job History

Carrefour

Country IT Head (CTO) November 2022 – Till Date

Majid Al Futtaim is an Emirati holding company based in Dubai. It owned and operated shopping malls, retail, and leisure establishments in the Middle East, Sub-continent, and North Africa with operations in 13 countries including UAE, Lebanon, Egypt, Saudi Arabia, Oman, Bahrain, Kuwait, Qatar, Jordan, Pakistan, Iraq, Armenia, Iran (through Hyperstar, a Carrefour subsidiary company), and Georgia. The group was established by Majid Al Futtaim in 1992 and manages three major operating subsidiaries: Majid Al Futtaim Properties, Majid Al Futtaim Retail, and Majid Al Futtaim Ventures. Key Responsibilities

• Head the IT function to deliver technology services across the group companies.

• Build and execute the 3-year IT roadmap, in-line with business priorities and objectives, having key- considerations of business growth via digitalization and efficient use of technology.

• Lead the enhancements on the core business applications, like SAP, SFE, sales & distribution, production, quality management, etc.

• Introduce the new technological trends, systems and applications that complement the Build, retain and keep upskilling the required in-house talent.

• Build and present the business cases for the new demands arising from both business and IT sides

• Manage the delivery of business-IT initiatives via projects’ execution.

• Lead changes and evolution in technology landscape to gain the competitive benefit.

• Build and manage the annual IT budgets.

• Own the IT Risk management process.

• Manage the organization’s digital portfolio, that consists of portals, mobile and web

• applications

• Ensure that all Infrastructure projects and supporting projects within the organization are delivered on time, within budget, and to the desired quality standards as per business requirement.

• ITIL aligned Incident, Service, Change, Problem, Knowledge, management processes to

• defined, and updated, and measured with respective KPI’s

• Accountable for the Information security function for the group Through cost optimization saved about 85 million in the first two quarters after joining the organization. Skills: • Strategic planning & management • Technology Transformation • Agile Project Management

• IT Service Management • Company startup operations • Change Management • IT Governance

• Team Building • Business Process Improvements • Setting up Processes & Systems

• Team Management & Motivation • Commercial acumen • Setting goals & SLAs / KPIs · Data Centers

• C-Level liaison & collaboration · Vulnerability Management · Information Security Management Alyas Aziz Malik

Tel: +923*********

+923*********

E-mail: ad42gm@r.postjobfree.com

www.linkedin.com/in/alyasaziz

Senior IT Consultant Sep. 2021 – October 2022

Kidan is a Swiss-based company providing end-to-end IT services and solutions to help organizations worldwide. With 3200 clients in Europe, Africa and America kidan is one the leading service provider with services of IT service management, infrastructure, data center management and IT security. Key Responsibilities

• Manage IT projects from initiation to completion

• Understand client business needs and provide expert IT advice.

• Design IT solutions aligned with client requirement and assess and optimize existing systems and infrastructure

• Oversee implementation to meet quality standards and timelines

• Address security concerns and implement protective measures

• Contribute to the development of best practices

• Being a senior IT Consultant blends technical proficiency, project management skills, and effective communication to address complex IT challenges, ensuring successful project delivery and client satisfaction

• Collaborate with cross-functional teams and foster a collaborative and innovative work environment.

• Participate in the development and implementation of best practices and methodologies

• Identify potential risks and issues related to IT projects and develop mitigation strategies.

• Conduct testing and quality assurance activities to validate the functionality of implemented solutions

Head of Information Technology October 2009 – April 2021 One of the most developed emirates in the government of UAE. The department provides ICT strategies and services aligned with the vision of Sharjah’s leadership for a bright future for the citizens of the Emirate of Sharjah. ICT provides IT services to more than 30,000+ employees along with citizen services. All through my 12+ years tenure at the Government of Sharjah, I started as head of IT service management and was promoted after 1 year to head of IT. On some occasions, I have also served as the interim CIO/GVP IT. In the government of Sharjah, I head the Business Application, IT service management, Project management office, IT Infrastructure, and Information Security units heading 107 staff reporting to me directly and indirectly with the prime focus on delivering ICT services to the government departments, while bringing in changes through IT projects addressing key business needs. Key Responsibilities:

• Manage the business’s technology needs and demands, across the organization, involving various processes and platforms, including but not limited to Manufacturing (Process & discrete), Supply chain, projects, maintenance, property management, dealership management, EAM, etc., using multiple applications ERP systems, involving Oracle, MS GP, MS D365, Kentico, Retail Realm, MRMS, MS Dynamics, Adlib, Manage Engine, OPManager, SharePoint, MS System center. Through team of Functional, Tech-Functional, and Infrastructure professionals.

• Handle infrastructure requirements for diversified business groups with offices in 40+ locations across UAE.

• Responsible for the preparation and management of the annual IT budget.

• Responsible for the IT Audit exercise for both internal and External Audits for ISO/IEC 20000.

• Responsible for building each 3 years strategy.

• Analyze current network and data center infrastructure to create detailed proposals regarding upgrades and enhancements based on the overall existing IT strategies.

• Recommend the procurement of assets and services associated with IT infrastructure for the government.

Allaman, Switzerland

Sharjah, UAE

• Manage the projects for new IT services and business acquisitions in accordance with business demands.

• Carry out the analysis, approval, and implementation of disaster recovery solutions to enable business continuity and high availability of critical applications

• Apply proper change and configuration management in the areas of ICT Infrastructure and Information Security to minimize the adverse impacts of changes.

• Drive continuous improvement on team performance and team member skills through the facilitation of informal and on-the-job training.

• Led digital marketing project for government departments which helped to increase tourism in the state and financial growth.

Group Head of IT Service Management June 2007 – October 2009 Al Ghurair Investment is one of the largest diversified family business groups in the Middle East, with operations in seven distinct industry sectors: foods, resources, properties, construction, energy, mobility and ventures. Headquartered in Deira, the heart of Dubai, our diversified operations span more than 20+ countries and 7 sectors across the globe, employing approximately 28,000 people Throughout my 2 and half year’s tenure, I joined as IT Service Desk Officer and was promoted to Group IT Service Desk Team Lead.

Key Responsibilities:

• Managing the group of companies ITIL based IT service management departments.

• Provides a focus on SLA management and user satisfaction across the relevant user base. Ensure the information systems and the review structure for SLAs and user satisfaction are in place and effectively used

• Ensures and monitors that processes are in place to pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with Al Ghurair Service Delivery governance guidance.

• Provides expert problem management support to difficult, high-profile customer and user issues and ensures root-cause analysis is conducted and a corrective action plan is followed through with any learning applied for future benefit

• Oversees the integration of all service delivery units and constantly improves the quality and inter- working of the whole ‘virtual’ service team, including other group service partners and suppliers to ensure a seamless end-to-end delivery of service for users.

• pro-actively protect consistent service quality through rigorous management of change control and acceptance into service procedures in line with governance guidance

• Provides support to new business opportunities. Takes an active role in bids and supports the transition and implementation of new business (including new service offers) IT Service Desk Team Lead May 2005 to June 2007

Pan Emirates is one of the largest home furnishing companies operating in the United Arab Emirates and across the GCC. With a presence in more than 4 countries with a total employee strength of approximately 4,000. All through my career with Pan Emirates Key Responsibilities:

• Plan and conduct performance appraisals of Service Desk staff, administer disciplinary action, raises, bonuses, and promotions when necessary.

• Planning and executing recurring system maintenance tasks, including the application of operating system patches and conducting system security audits.

• Perform and oversee software and application development, installation, and upgrades.

• Maintain a huge Customer information Database for newsletters.

• Sending Newsletters while using e-mail marketing Pro.

• Maintaining files from the (ERP) Baan database to upload items on the website Dubai, UAE

Dubai, UAE

ACADEMICS

Network and System Administrator March 2001 to March 2005

COMSATS University is one of the largest universities in the country with campuses across the country. The presence of all major cities of the country with a total 1000+ of employees. Through all my 4 years career tenure I joined as a system engineer and was promoted as network and system administrator.

Key Responsibilities:

• Manages the physical network infrastructure, including wired and wireless local area network

(LAN).

• Manages infrastructure servers: Active Directory, WINS, DNS, DHCP, Proxy, RAS, and Internet Security and Acceleration (ISA) Server.

• Manages the acquisition of new network hardware as required

• Participating in network planning, design, development, deployment, and modification of Switches, hubs, and network resource configurations.

• Liaises with the Service Monitoring and Control to establish a list of monitored network activities. Bachelor of Computer

Science ( BCS )

2000-2004

Major in Computer Science and Business Management

Major: Computer Systems Graduated: 1st Division

ITIL IT Service Management (Expert Level)

Prince 2

Lead Auditor

ISO/IEC 20000

Digital Innovation

Digital Transformation for Enterprise Leader

Digital Marketing

Use of social media and digital marketing

Management Skills Technical Skills

IT & Service Management Infrastructure, Bus App & Cloud Applications & Security

- Enterprise IT Governance

- Acquisitions & Project Management

- IT Infrastructure, Application & Security Ops

- Stakeholder management & Conflict

Resolution

- Cloud Computing & Digitization

- Cost and Resource Optimization

- Team Management

- IT Audit & Compliance

- IT Service Management

- Data Center and DR Management

- Customer and Vendor Management

- IT Budgeting & License Management

- Vendor Management

- Availability and Capacity Management

- Project Management

- Change Management

- Data and Voice Networks:

TCP/IP, DNS, DHCP,

Routing/Switching,

LAN/WLAN/WAN/SD-WAN,

etc.

Vendors: Cisco, HP, IBM,

Avaya Cloud Computing (MS

D365, Azure, AWS,

IaaS/PaaS/SaaS), AWS

- Compute: Servers, Storage

Systems

- Operating Systems: Windows,

- ERP support: Oracle, GP, Baan,

High Jump, MRMS, D365

- Databases: Oracle

- Service Desk Plus, OPManager,

MS System center, JIRA, GIMA,

GICA, Hybris, Electo, SMA, SAP,

KENTICO, OGloba, MAXXING,

PowerBI, BIO, BRIO, COhesty,

VM, Veritas

- Product Management

- Agile Methodology

- Rapid Application

Development

- Testing & Integration

- Scrum master

- SAP

-Technologies: Firewalls, IDS,

IPS, AVs, LB, Proxies.

Vendors: Trend-Micro,

Symantec,

- Managed Security

Services (MSS)

- Audits & Compliance

- Policies & enforcement

- IT Disaster recovery

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