Dondra Banuelos
Seeking full time employment
Las Vegas, NV 89119
ad42fa@r.postjobfree.com
I am a highly motivated individual with great customer service skills and experience, so I would be a valuable asset to your team. In my previous customer service roles, I have always gone above and beyond for customers.
Authorized to work in the US for any employer
Work Experience
Phone Advisor
Optum Health United Health Care - Phoenix, AZ
December 2020 to March 2024
• Scheduling, rescheduling, and canceling patient appointments as required.
• Answering patients’ questions regarding basic medical tests and procedures.
• Providing instructions to patients to ensure that they are prepared for examinations and procedures.
• Confirming patient appointments.
• Courteously receiving incoming telephone calls and taking messages as needed.
• Explaining financial requirements and obligations to patients and entering payments into the practice management system.
• Scheduling referral appointments and follow-ups.
• Verifying insurance details and informing patients of un-covered fees. Customer Service Representative
Apple - Mesa, AZ
August 2021 to November 2023
• Up selling any and all new products and services given by company with knowledge of all aspects of new products and technologies
• Technical Support
• Primary duties include, Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
• Thoroughly document inquiry outcomes for accurate tracking and analysis.
• Develop and maintain positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner..
• Receive and place follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
Education
High school diploma
Bellflower High School - Bellflower, CA
September 1999 to June 2003
Skills
• Customer Service
• Troubleshooting
• Sales
• Upselling
• Live Chat
• Computer Operation
• Typing
• Technical Support
• Bartending
• POS
• Microsoft Powerpoint
• Communication skills
• Desktop support
• Administrative experience
• Customer service
• Microsoft Office
• Organizational skills
Certifications and Licenses
Driver's License