Kyra Burrell
Upper Marlboro, MD ***** 202-***-**** ad42ba@r.postjobfree.com
Professional Summary
Proctor Testing Technician with multifaceted experience in Customer Service, Training, Testing, Development, Office Administration, and Records Management. Experience as a Testing Technician utilizing placement testing: Accuplacer, ESL Evaluation and Assessment and Aleks placement software.
Work History
Prince Georges Community College 09/2019 - Current
Testing Technician
Enrolling and scheduling potential and current students test appointments, preparing/handling test material, performing and monitoring testing applications, troubleshooting for test facility computers, delivering, and proctoring the testing center in an educational college setting
Maintain and apply expert knowledge of test center policies, practices, and procedures
Check in students, verify identification, and explain the exam process
Ensure equipment is operational and test stations are in working order to deliver testing
Ensure guidelines and stringent security protocols are adhered
Comply with all incident reporting and escalation procedures
Maintain professional rapport and cooperative working relationship with staff, students, and professors
Providing familiarization training for new personnel to the testing center
Verify courses and curricula for testing modules to ensure information is accurate
Providing support in the organizing, planning, and management of testing and training operations
Provide technical support and assistance to potential and current students
Support in developing new test methods to avoid schedule and appointment conflicts.
Education
Prince Georges Community College - Largo, MD Major: Communications and Design, 10/2017 - 08/2020
Accomplishments
Achieve results by creating tracking matrix for student testing schedules and cancellations.
Create alternate time frames for software and other mandatory training.
Achieve results by completing tasks with accuracy and efficiency which were once backlogged and in suspense.