Organizational thought leader and Agile DevOps SME with over 10+ years of experience in delivering highly secured, end-end complex enterprise IT innovative solutions on time and within budget. Experienced with Linux and windows operating systems with a proven record of designing, implementing, and maintaining cloud-based infrastructures and CI/CD pipelines in Azure DevOps and AWS cloud while leveraging IaC, IaaS, SaaS, PaaS for cost-effective, dynamically scalable, reliable, highly available and software. A proactive problem solver with excellent communication, change management, strategic and system thinking, facilitation, training, conflict management, networking, and collaboration skills for effectively leading cross-functional teams both remote and onsite.

Qualification

~ M.Sc. Information Technology Management

~ B.Sc. Management

~ PMP

~ SAFe Agile, CSM, SSM

~AWS SA

~ RHCSA

Technical Skills

~ PM Tools: MS Project, Jira, Rally, TFS to track progress, resources, and deadlines.

~ Implementations Methodologies: Waterfall, Agile and DevOps methods

~ Data Analysis and Cost: Management: KPI’s and Metrics

~ Risk Management: Monitoring and change control.

~ Budgeting and Cost Management: Project budgets and reconciliation

~Cloud Platforms: Hands-on experience with multi-cloud platforms- Azure, AWS

~ infrastructure and software development: Great knowledge and understanding.

~ Programming language and Automation: Python, Bash

Accomplishments

~Grew and scaled Agile program, attaining 75% of agile maturity within six months.

~ Provided project leadership across technical and business teams. Had teams focus on business objectives and tracked progress to ensure project milestones were completed and value delivered on time and budget.

~Increased revenue by $3.7M through the acceleration of delivery cycles and receiving early feedback.

~ Successfully earned 100% issue resolution scores for on-call production support.

~Defined processes and tools best suited for project. Moved between Agile and Waterfall based on project specificities and client goals, creating detailed project roadmaps, schedules, and work breakdown structures.

~Developed great working relationships by supporting Product Owners and key project stakeholders to understand their roles, improve backlog health and evangelize team successes to executive leadership, reversing years of poor performance.

~Successfully migrated modules from GitLab to terraform registry leveraging terraform sematic versioning.

~ Implemented real-time monitoring for on-prem and cloud environment with Datadog.

~ Created and configured new rollover signing certs for on-prem servers.

~ Upgraded on-prem and EKS Kubernetes clusters.

~ Revamped onboarding guide, providing a more comprehensive, self-guiding roadmap for new hires. ]

PROFESSIONAL EXPERIENCE

CoStar Group, Washington DC 09/2022- Present.

Agile Project Manager

- Organized and led agile ceremonies, code reviews and knowledge-sharing sessions to foster collaboration and continuous improvement

- Utilized Microsoft tool suite, including Excel, PowerPoint, and Word, to create project documentation, presentations, and reports

- Monitored, tracked, and reported progress to senior leadership

- Mentored and help team members adapt agile/scrum best practices to deliver quality products

- Prioritize and track outstanding defects in Jira. Coordinate between development team/project leadership to resolve any conflicts/defects in terms of requirements.

- Designed and implemented scalable and secure cloud infrastructure using AWS, reducing operational cost by 23%.

- Implemented CI/CD pipelines using Jenkins and Azure DevOps, enabling seamless integration and code delivery

- Optimized system performance and monitored application health using Datadog, Prometheus, Grafana and ELK Stack

- Migrated terraform modules from GitLab to terraform registry. Also assisted in migrating on-premises applications to AWS cloud Infrastructure, enhancing scalability and performance

- Collaborated with cross-functional teams to troubleshoot issues, resolve bottlenecks, ensure high availability and reliability of services

CareFirst Blue Cross, Blue Shield, Owings Mills, MD 06/2020- 09/2022

IT Project Manager

- Onboard projects and maintain user accounts in AWS Cloud

- Architect and implement Governance solutions to enhance system security and optimize IT cost

- Provided structured project management and communications guidance to team members

- Managed provisioning of AWS infrastructures using CloudFormation

- Monitor system performance, Operating system failures and take actions needed to improve or correct performance

- Maintain existing and implement new infrastructure/software on AWS using terraform and CloudFormation templates

- Identify automation opportunities and leverage multi-Cloud services to build cost effective solutions

- lead processes for creating and maintaining IT architecture, and cloud-based systems.

- Manage changes to documents, code, and other files to promote collaboration

- Develop and conduct trainings for enterprise LMS

- Leverage multiple information sources while applying strong analytical skills,

and provide thoughtful, strategic recommendations to deliver tangible business value.

- Facilitate and participate in customer facing discussions

- Independently work to identify customers’ needs and resolve conflicting needs across customer groups.

- Implemented monitoring of docker containers using Grafana and Prometheus

- Managed multiple projects simultaneously using MS Project to track progress, resources, and deadlines

- Leveraged Docker to build, test and deploy a applications in different environments.

- Migrated legacy applications to AWS cloud environment

Wells Fargo, Charlotte, NC. 12/18- 06/2020.

Implementation Manager, Agile Cloud/DevOps Transformation

- Value stream leader in agile PMO, supporting multiple teams building complex automated CI/CD pipelines in AWS Cloud

-Implemented Machine Image Pipeline and integrated Patch Management

- Collaborated with other SME to review IT Governance standards

- Participated in cloud migration evaluation for migrating legacy applications, decommissioning and decoupling these monolithic to microservices

- Wrote bash scripts and playbooks to automate operational tasks and deploy infrastructure components in AWS cloud

- Established operating model/roadmap to deploy and support automation efforts across the organization

- Assist with internal and external communication, improving transparency, and radiating information to stakeholders

- Organized and facilitated weekly customer and cross team meetings to discuss progress, blockers, and team health

- Integrated Nginx with New Relic and configured dashboards to proactively monitor Nginx metrics

- Work with resource management in assigning and designing cross-functional teams

- Coordinated application and project releases, collaborating with release management and program managers in organizing implementation checkpoints and go/No Go meetings

- Manage and track project budgets on a monthly basis- forecasting, actuals, and recovery invoice recovery

- Configured Python-based HAProxy plugins to ensure proper operation and performance of TCP/HTTP load balancer.

Nationwide Insurance, Columbus, OH 9/16 – 12/18.

Scrum Master

- Focused on developing a more trusted and collaborative team environment where problems are raised without fear of blame or being judged with complete attention to problems

Involved in client interaction and support in driving work priorities. and solution.

- Breakdown and led a group of 35 members to form 3 cross-functional teams; 2 co-located and 1 offshore

- Established a roadmap with activity timelines and expected goal states for agile transition

- Worked with other agile practitioners to formulate a model for diagnosing, implementing, evaluating and reporting the agile maturity of both new and old teams.

- Studied existing business applications and processes, current source system and suggested improvised business model.

- Organized trainings and workshops and served as agile coach for 3 cross-functional teams

- Executive briefing and reporting on scrum metrics, continuous improvement

- Involved in client interaction and support in driving work priorities.

- Determine incoming project demands alongside gauging and communicating team’s capacity to management.

- Manage lifecycle of code development from idea, discovery, user story authoring to deployment and warranty support.

Insurance Service Domain, 04/13 – 9/16

Sr. Scrum/ Agile Coach

- Organized and ran effective recurring team/program meetings with the product, portfolio, and delivery managers

- Supported Product Owner to groom backlog and sprint goals

- Collaborated with program team leaders to rapidly remove roadblocks and meet delivery timelines

- Provided one-one coaching and guidance to team member, driving product and process improvement

- Worked with other departments to ensure alignment of company goals, as set by senior management, and ensured that the business growth strategies are met

- Developed and facilitated Agile/Organizational trainings

I/O Spaces, Silver Spring, MD 5/10 – 1/13

System Administrator

- Configure network to DHCP or Static, familiar with TCP/IP protocol and maintaining network.

- Manage system process in areas like boot process, startup and system shutdown System Hardening.

- Controlling network traffic using firewall such as IP tables and systemctl.

- Setting up system security using TCP wrappers and SElinux.

- Experienced in Troubleshooting basic software and hardware issues and other day-to-day user trouble tickets.

- Setting up Multiple MySQL instances on one Linux machine.

- Configuring Vhost on Apache to host multiple websites.

- Creating backups for virtual machines using snapshots.

- RPM and YUM package installations, patch and other server management.

- Managing systems routine backup, scheduling jobs, disabling and enabling cron jobs.

- Installing and configuring Apache and providing support on CentOs and Redhat boxes.

- Troubleshooting Linux network, security related issues, capturing packets using tools tcp damp.

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