STEPHANIE ZHONG

415-***-**** • ad42a3@r.postjobfree.com

Dedicated and results-driven Workplace Experience Manager with 9 years experience managing various office operations and initiatives. Effectively collaborated across teams to ensure timely and cost-effective project delivery. Proven skills in optimizing processes, enhancing productivity, and cultivating professional connections. Demonstrated track record of managing company resources to achieve organizational goals. SKILLS

● Office Operations, Vendor Management, Budgeting and Payment Reconciliation, Project Analysis and Research, Internal Communications, Event Management

● Tools: Coupa, Confluence, Expensify, Bill.com, Google Suite, MS Office Suite, Slack, Zoom, Jira, Asana EXPERIENCE

Kong, Inc. – San Francisco, CA

Workplace Experience Manager

February ‘22 – March ‘24

● Oversee daily operations of San Francisco HQ, managed various F&B vendors and maintenance vendors, and provide a warm welcome to internal and external visitors

● Implement office security and visitor policy and ensure SOC2 compliance in coordination with security and compliance team, collaborate with HR regarding COVID specific regulations

● Partner with global team members to support international offices including London, Shanghai, Beijing, Singapore, and India

● Collaborate with IT team, EAs, and various departments to provide AV, F&B, facilities, and administrative support for small to large scale events at HQ office; Create event support form to improve facilitation of in office events such as QBRs, Kick-offs, holiday party, meet-ups, etc

● Project Manager of office move in collaboration with Finance, IT, People Operations; Point of contact with sublessor, building management, 3rd party facilities vendors, and provide regular updates to SF based employees to ensure minimal disruption to operations

● Save 15k during the office move by optimizing vendors and offboarding timeline. Utilize resources to ensure the office move was 10% below budget, and work with procurement to fulfill contract agreements with sublessor and building management

● Collaborate with Procurement and Accounting team on requisitions and POs, reconcile virtual card payments, ensuring financial efficiency

● Maintain company-wide internal wiki, improve processes and communicate change regarding department and company wide updates

● Administer 3rd party vendors such as FedEx and swag vendor, manage access across the company, analyzed invoices and contracts to maximize savings and discounts, and achieved a 10% reduction on total invoice spend annually

● Accomplish variety cross functional projects with HR team including wellness program, raffle and cultural initiatives, DE&I celebrations, and L&D projects

● Automate onboarding and offboarding process with IT and HR team to decrease 2 hrs per week of team workload

Pocket Gems – San Francisco, CA

September '18 – February ‘22

Office Manager

● Manage and maintain 40k sq ft office floor plan at a historic and unionized San Francisco highrise building; Building Management point of contact for Pocket Gems regarding maintenance requirements, work orders, COVID safety procedures, and building security

● Implement return to office project plan with RTO team by following Cal-OSHA and SF Department of Health safety guidelines

● Create and present company wide communication on business updates including return to office and People Ops initiatives

● Collaborate with Finance to analyze and develop 850k OPEX budget

● Project plan multifacet year end facilities project such as reception renovation, conference room AV upgrade, internal team moves, and bi-annual deep cleaning

● Execute over 50+ employee events, ranging from small club events, DE&I and cultural celebrations

(Pride, Bring Your Kids to Work Day, Hispanic Heritage month), to company-wide celebrations including Intern Olympics, Halloween party, Holiday party, Company kick-off, Summer outing, monthly town halls, etc.)

● Manage office operations team of office coordinators, facilities contractors, day and night porters, cleaners, movers, and repair and maintenance third party vendors

● Decrease costs on food and maintenance vendors by 25%, totaling 6k per month, within the first 3 months of hire, optimizing Office Management team effectiveness

● Streamline dinner delivery service and policy within the first 4 months of hire to improve employee experience

Lumos Labs – San Francisco, CA

January '15 – September ‘18

Office and Events Manager

● Responsible for managing office layout, seating plans, office supplies, furniture, and ergonomic evaluations; Coordinate with managers and vendors for company-wide office moves within and between floors

● Supervise kitchen staff by performing bi-weekly updates, monthly team check-ins, and annual employee reviews

● Partner with Finance to develop annual office and event budget; Decrease food spending by 30% within a two month timeframe while tracking and analyzing office spending

● Coordinate with 20+ external vendors regarding catering, office and F&B deliveries, facility updates, and more

Self-Employed – San Francisco, CA

June '09 – Present

Property Manager

● Maintain property rentals by filling vacancies ensuring less than 10% vacancy; establish and enforce lease agreement terms and conditions

● Ensure upkeep of property by inspecting, scheduling, and completing repairs

● Develop tenant and property manager relationship, communicate and resolve all issues

● Handle bookkeeping records of security deposits, collection of monthly rent, and cost of repairs Additional Experience include:

● Operations and Catering Assistant Manager, Ben and Jerry’s Catering 2013 - 2014

● Sales, Marketing, Catering Coordinator Intern, Biltmore Hotel & Suites 2011 - 2012 EDUCATION

San Jose State University – San Francisco, CA

Bachelor of Science in Hospitality, Tourism, and Event Management; Minor in Business Magna Cum Laude

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