LACY PETERSON

SUMMARY

Experienced ambassador and cashier with 9 years of experience in customer service and retail operations. Proven ability to resolve guest concerns and ensure a rewarding shopping experience.

Applying for the position of Senior Guest Service Coordinator to provide exemplary customer service and drive customer loyalty. EXPERIENCE

AMBASADOR & CASHIER

SPROUTS FARMERS MARKET October 2022 - Present, US, TX, Dallas

• Introduced and marketed products with confidence and poise, enhancing customer engagement and streamlining their purchasing decisions.

• Boosted sales through inventive serving suggestions and comprehensive product presentations, utilizing advanced POS tools for weekly showcases.

• Upheld exemplary product quality standards, preparing over 100 items per shift, while also educating customers on distinct features.

• Efficiently oversaw Ambassador, Cashier, and display stations, ensuring product availability and consistently achieving high customer service ratings. Personal Cook

DONNA COMPTON March 2018 - May 2020, US, TX, Dallas

• Consistently cooked diverse lunch, appetizers, and dinner menus for groups of 5-7, welcoming a new set of clients every Monday, ensuring fresh and varied culinary experiences.

• Prioritized health-conscious menu planning, accommodating special diets, and meeting individualized dietary requirements, displaying adaptability and client-centric focus.

• Demonstrated culinary expertise and commitment to hygiene by consistently adhering to the highest standards of safety and sanitation during meal preparations.

• Elevated kitchen efficiency, notably reducing meal preparation time, while assisting employers in crafting meals tailored to specific dietary needs. Executive Administrative Assistant

Steak & Ale and Bennigan's April 1994 - May 1997, US, TX, Dallas

• Collaboratively designed comprehensive training materials, ensuring effective and standardized onboarding for new personnel.

• Orchestrated travel logistics for two Vice-Presidents and coordinated monthly travel for 50+ Managers-in-Training, inclusive of hotel and in-house meeting arrangements.

• Seamlessly interfaced with Food Purchasing, Marketing, and Human Resources departments to foster cross-functional collaboration.

• Authored and streamlined various forms of correspondence, from detailed reports to crucial meeting notes, bolstering internal communication.

• Managed incoming communication channels, promptly answering calls and emails, ensuring accurate information dissemination and fostering efficient business correspondence.

• Delivered exemplary secretarial support, adeptly managing office operations while fostering strong working relationships and ensuring timely scheduling and correspondence for management.

General Manager

KFC April 1989 - May 1994, US, TX, Dallas

• Managed one of only three "All You Can Eat" restaurants in DFW, fostering best practices through weekly team meetings and knowledge sharing sessions.

• Oversaw store profitability using an integrated approach encompassing financial reporting, sales forecasting, inventory management, customer service, and employee training.

• Executed strategic hiring and termination decisions based on employee performance, work ethic observations, and feedback from various stakeholders to maintain an optimal team dynamic.

• Spearheaded comprehensive employee training, imparting crucial skills in customer service, food preparation, food handling, and inventory control.

• Attained a commendable 95% Guest Service rating through focused staff training, motivational meetings, and dedicated weekly mentoring sessions.

• Diligently maintained impeccable standards in cleanliness and food handling while efficiently managing schedules and ensuring payroll adhered to budgetary constraints. EDUCATION

Associates Degree of Restaurant Management

Del Mar College • Corpus Christi, Tx • 1988 • 3.85 Bachelors of Education

Minor in Health • University of Texas • Austin, Tx • 1987 • 3.4 CERTIFICATIONS

Food Handlers TABC

Dallas, Tx • 2023 Dallas, Tx • 2022

Can prepare and sample products to Guests Can sell & Serve alcohol beverages SKILLS

Excellent with Customers, Self-taught cook, enjoy learning everything in the food world Dallas, Texas, United States ad428a@r.postjobfree.com 214-***-****