JEAN R MASSE

646-***-**** ad4283@r.postjobfree.com Brooklyn, NY

PROFESSIONAL SUMMARY

Dedicated and experienced professional with a comprehensive background in transportation logistics, healthcare facility management, and customer service. A proven track record in safely and efficiently transporting clients, managing logistics operations, and ensuring adherence to safety protocols. Possesses strong leadership skills in supervising teams, overseeing operations, and maintaining high standards of service excellence. Excel in fostering positive client relationships, delivering timely and accurate services, and optimizing organizational efficiency. Fluent in French (Creole), with proficiency in Microsoft Office tools and a commitment to providing exceptional customer experiences.

EXPERIENCE

Independent Driver 3/2020 - Current

Private Driving Services, New York, NY

Pick up and transport clients safely to destinations within the Tri-State area and Pennsylvania.

Safely deliver medications, medical equipment, and biohazard specimens. Stat Medical Courier 11/2018 - 10/2019

Quest, Elmwood Park, NJ

Conducted logistics checks for traffic patterns, weather, and alternative routes.

Maintained vehicle cleanliness and compliance with regulations.

Communicated with dispatch for additional pickups, ensuring excellent customer service.

Managed records, audits, and daily documentation for deliveries. Driver 6/2016 - Current

Uber, New York, NY

Safely transported clients to destinations using various apps for navigation and weather updates.

Provided excellent customer service, offering refreshments and accommodating preferences.

Timely delivery of food and refreshments to customers. Environmental Services Manager 09/2014 - 06/2016

Beth Israel Medical Center, New York, NY

Coordinated work requests, managed payroll, schedules, and training for staff.

Oversaw overnight operations and ensured hospital safety procedures were followed.

Maintained inventory and attended required management and safety meetings. Environmental Services Supervisor 05/2011 - 07/2012 The Brooklyn Hospital Center, Brooklyn, NY

Managed safety procedures and trained staff, prioritizing work requests.

Maintained inventory and completed work reports for patient floors.

Conducted skill assessments and scheduled maintenance crew hours. Maintenance Supervisor 04/2008 - 05/2011

Telford Incorporated, New York, NY

Trained employees on cleaning procedures and maintained client relationships.

Provided janitorial services for various facilities, adhering to safety guidelines. EDUCATION

Associates in Liberal Arts Class of 2002

Nassau Community College, Garden City, NY

SKILLS

Microsoft Office: Word, Excel, PowerPoint

Customer Service

Fluent in French (Creole)

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