Roberto Alamillo
Customer Service/ delivery driver
Riverside, CA
ad426k@r.postjobfree.com
To find a challenging position providing career growth and stability in an environment where my skills can be best utilized in my expertise. Outstanding presentation skills, communication and cross-cultural team management skills. High-energy, resulted-oriented leader with an entrepreneurial attitude and focus on developing and implementing strategies and quality improvement initiatives that will increase your company's profits.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Truck Driver
FedEx Ground - Bloomington, CA
November 2022 to Present
• Delivered merchandise to clients
• Loaded and unloaded truck
• Resolved customer complaints
• Drive 26 ft straight truck & step van
• Work in very fast pace
• Over 120 stops daily and must completely in timely manner
• Ensure each package is not damaged and delivered to correct business or residence Delivery Driver
Rocker brothers meat and provision - Inglewood, CA August 2021 to October 2022
• Deliver to restaurants in my specific route
• Ensure all contents are in truck before leaving workplace
• Check all paperwork and ensure nothing missing on invoice
• Upon delivery get invoice signed and leave copy to customer
• Fill up truck after route is finished
• Load and assemble palette with all your goods for your route
• Upon finishing shift check and ensure all
• Invoices from my route are stapled and turn in end of shift
• Carry and loading up to 75 lbs boxes
Team Lead
UPS - Fontana, CA
April 2020 to August 2021
• Assess the training needs of each assigned warehouse environment by scrutinizing facilities and engaging employees into the conversation
• Create landmarks to be achieved through training methods and create training plans
• Design training solutions to meet the individual needs of each employee at each level
• Conduct training and development programs such as operational training and leadership development
• Train all newly hired individuals and those inducted through job rotation activities by ensuring that they comprehend warehouse processes
• Observe the employees to determine the efficacy of training programs and ensure that any additional training requirements are fulfilled
Customer Service
RMK FINANCIAL - Ontario, CA
May 2016 to August 2019
• Make sales calls and develop relationships with clients to generate business or the company.
• Meet daily goal 300 outbound calls and cross sell products FHA, FHA Streamline, Conventional, VA loans, and Cash-Out Options.
• Review and follow up daily leads and contact borrowers via Y-Tel system and email in an attempt to obtain missing documents to proceed with the loan.
• Advise and recommend to the customer regarding the various mortgage loan products based on the customer's individual needs.
• Be accessible to the buyers and associates and return calls in the same day. Customer Service
WELLS FARGO - San Bernardino, CA
December 2014 to March 2016
• Keep track or customer transactions, recording details of inquiries, complaints, or comments as well as actions taken.
• Heavy Inbound/Outbound calls. Confer with customers by telephone or telephony to provide information about products and services, refinance home equity, loss mitigation, and or banking product.
• Set or cancel checking or savings accounts for recurring withdrawal.
• Assist customers with payoff quotes, and or lien release information. Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Verify to ensure that appropriate changes were made to resolve customer's problems.
• Review escrow analysis account, homeowner taxes, property insurance and mortgage insurance information.
• Experience in cross-selling and meeting company's daily goals.
• Determine changes for services requested, payments, or arrange billing. Stocker/Receiver
BEST BUY - Culver City, CA
March 2012 to November 2014
Job Duties: Shipping & Receiving
• Decide the method of consignment, by means of knowledge of shipping procedures, routes, and rate
• Arrange for carrier vehicle or pickup
• Compare the amount and identification numbers of goods against orders
• Post weight and shipment charges
• Maintain files of shipping records
• Trace missing or lost shipments
• Authenticate receipt of shipments alongside bills of lading, invoices or other records Cashier & Grill Cook
Charleys Philly Steaks - Signal Hill, CA
December 2009 to April 2012
• Take grilled food orders from waiters
• Season and prepare food items for grilling
• Grill requested food items in accordance to customers' specifications and preset recipes
• Manage portions of grilled food items and garnish them
• Regulate temperature of broilers, grills and roasters
• Wash, cut and peel meats and vegetables prior to preparing them for cooking Education
High School Diploma
Cabrillo High School - Long Beach, CA
Skills
• ANSWERING
• CUSTOMER SERVICE (3 years)
• TELEPHONE (1 year)
• DATA ENTRY
• BILINGUAL
• Property management
• Sales
• Microsoft Office
• Organizational Skills
• Telephony
• Fair Housing Regulations
• Delivery Driver Experience
• Driving
• Microsoft Windows
• Cold Calling
• Troubleshooting
• Box Truck
• Assembly
• Cold calling
• Customer service
• Sales
• Team management
• Cash register
• Load & unload
• Manufacturing
• Cash handling
• Leadership
• Driving
Certifications and Licenses
Driver's License
Non-CDL Class C
CDL C
Food Handler Certification
Additional Information
Skills
• Exceptional communication and writing skills
• Demonstrates strong interpersonal and customer service skills
• Computer Proficiency
• Data Entry
• Telephone Answering, YTEL System, Mtrac System
• Strong attention to detail
• Bilingual in Spanish and English (verbally, written and reading)