ASHLEY D. TURNER

ad4258@r.postjobfree.com · linkedin.com/in/ashleydianeturner · C: 202-***-****

WORK EXPERIENCE

REGISTRAR JANUARY 2024 – PRESENT

Charlottesville City Schools--Buford Middle School, 1000 Cherry Ave, Charlottesville, VA 22903 Hours per week: 40+

Duties and related skills:

Manages all student registrations throughout the school year and all student transfer processes. Manages records both electronically and physically as both are required for primary and secondary education student records.

Trains and collaborates with regional registrars in preparation for annual audit. Handles introductory meetings with new students and parents. Coordinates with internal staff, i.e., guidance counselors, SPED and ESL instructors. Supervisors: Rodney Jordan, Principal –202-***-**** Okay to contact Supervisors: No

PROGRAM MANAGER OCTOBER 2021 – SEPTEMBER 2023

National Committee for Quality Assurance (NCQA), 1100 13th Street NW, Third Floor, Washington, DC 20005 Hours per week: 40+

Duties and related skills:

Managed the Patient-Centered Medical Home (PCMH) Content Expert Certification (CEC) program and education activities. Collaborated with vendor to maintain quarterly PCMH CEC testing processes for new candidates. Created continuing education and workshops for physicians and clinicians. Managed program forecasting and budget. Coordinated annual health care accreditation and certification national conference. Led and managed processes for two annual awards—NCQA Innovation Award & PCMH CCE Awards. Achievements

• Provided PCMH Certified Content Experts with one-on-one support helping them to maintain their certification. Worked closely with experienced CCEs and evaluators to produce timely and useful continuing education courses.

• Provided leadership with innovative ways to improve the program and maintain interest of PCMH CCEs, which helped to maintain nationwide membership. Worked to determine future vision for program after surveying PCMH CCEs and other health care experts familiar with PCMH.

• Collaborated with education team in preparation for the Joint Accreditation audit that occurs every four years. A higher accreditation level was given to the organization once the rigorous process ended. Supervisors: Jennifer D’Alessandro, ED Director –202-***-****/303-***-**** Okay to contact Supervisors: Yes

SENIOR EXECUTIVE ASSISTANT TO VICE PRESIDENTS JANUARY 2019 – OCTOBER 2021 National Committee for Quality Assurance (NCQA), 1100 13th Street NW, Third Floor, Washington, DC 20005 Hours per week: 40+

Duties and related skills:

Functioned as senior executive assistant to the Vice President of Accreditation & Recognition Operations (Slattery) and the as the Vice President of Public Policy & External Relations (Micciche). Assisted vice presidents and department leadership with the management of various responsibilities across units. Managed organization and logistical planning for executive and committee meetings, company-wide events, as well as staff and customer training. Provided technical writings for Ashley D. Turner · ad4258@r.postjobfree.com · linkedin.com/in/ashleydianeturner · C: 202-***-**** 2

various projects and corporate initiatives. Provided project management support to deliver projects within the established budget and timeline.

Supervisor: VPs (Lisa Slattery, Frank Micciche) no longer with org–HR Director, Kara Chacon: 202-***-**** EXECUTIVE ASSISTANT TO VICE PRESIDENTS JULY 2016 – JANUARY 2019 National Committee for Quality Assurance (NCQA), 1100 13th Street NW, Third Floor, Washington, DC 20005 Hours per week: 40+

Duties and related skills:

Functioned as executive assistant to Vice President of Accreditation & Recognition Operations (Slattery) and Vice President of Public Policy & Communications (Micciche). Assisted vice presidents and department leadership with the management of various tasks and responsibilities, e.g., managing the Review Oversight Committee that was made up of physicians by coordinating bi-annual in-person meetings and travel logistics. Assisted units such as the Quality Process & Improvement team with creating training materials and conducting staff trainings. Maintained multi-unit webpages and document libraries while also developing job aids and SOPs. Plan company-wide events, executive/corporate level meetings, and trainings for internal staff and external customers. Achievements

• Strategized with department leadership, i.e., VPs, AVPs, Directors, Managers, to streamline antiquated processes and systems using techniques such as KAIZEN, LEAN Six Sigma, and others allowing for improved work-life balance due to better utilization of platforms and tools like Salesforce and Power BI. Increase in work speed and performance caused COO and CFO to forecast higher revenue goals for the department and the new revenue goals were met by the following fiscal year.

Supervisor: VPs (Lisa Slattery, Frank Micciche) no longer with org–HR Director, Kara Chacon: 202-***-**** HEALTH CARE ANALYST JANUARY 2016 – JULY 2016

National Committee for Quality Assurance (NCQA), 1100 13th Street NW, Third Floor, Washington, DC 20005 Hours per week: 40+

Duties and related skills:

1) Support the Execution of Survey Quality Oversight Program Activities: a) Reviewed quality assurance plans. b) Developed quality assurance protocols, survey vendor materials, progress reports and submitted data. c) Participated in teleconference calls and monitoring of survey respondent telephone interviews. d) Prepared for survey vendor training and participation in on-site and virtual monitoring visits. 2) Support the Development of Project Deliverables: a) Drafted and edited project deliverables including reports for consumers, purchasers, regulators, and technical users. b) Assisted in the analysis of qualitative data from interviews and onsite/remote monitoring visits. c) Helped to prepare reports to support client engagements. d) Ensured quality and timely completion of work.

3) Customer Service & Communication: a) Managed HOS mailbox, draft internal communication (written and oral) and draft and help finalize external communications (written and oral). b) Assisted in internal presentations. c) Assisted in responding to questions from external customers regarding survey protocols. 4) Analytical Support: a) Provided analytical support for quality reporting and data collection activities. b) Assisted with testing and problem solving during the data submission process. c) Assisted with quality assurance and program support. 5) Project Coordination: a) Assisted with management of timelines. b) Prepared written summaries of meetings and assisted with note taking during stakeholder advisory groups. c) Assisted with meeting scheduling and set-up. Achievements

• Conducted successful on-site audits to ensure accredited clients were meeting the requirements of the NCQA standards and guidelines.

• Gathered data nationwide for health care CAHPS survey research and analyses used for quality improvement purposes.

• Ensured with audit team that Centers for Medicare & Medicaid Services (CMS) requirements were met for the organization to continue receiving multi-million-dollar grant funding for accreditation programs. Ashley D. Turner · ad4258@r.postjobfree.com · linkedin.com/in/ashleydianeturner · C: 202-***-**** 3

Supervisor: Audit Director (Janet Holzman) no longer with org – Contact HR Director, Kara Chacon: 202-***-**** TECHNICAL ANALYST NOVEMBER 2013 – JANUARY 2016

National Committee for Quality Assurance (NCQA), 1100 13th Street NW, Third Floor, Washington, DC 20005 Hours per week: 40+

Duties and related skills:

Provided Recognition Programs customers assistance with the recognition application and Interactive Survey System (ISS) survey submission processes. Confirmed practice site and clinician data was up to date and linked in all RP systems. Generated RP reports and dashboards in Salesforce, e.g., Number of Practice Sites & Clinicians. Created and maintained RP user guides, job aids and training presentations and materials. Maintained RP pages and document library in Microsoft SharePoint. Responded to external customer inquiries about the RP process and systems via the Product/Policy Clarification Support (PCS) System. Managed certificate process by generating vendor reports, confirming practice and clinician information in systems, and assisting customers with attaining additional certificates. Assisted RP internal staff with technical issues and meeting organization using various applications, i.e., Web Ex, Skype, Join Me. Achievements

• Created recorded trainings explaining the ISS survey submission processes via PowerPoint for both external clients and internal staff.

• Created operating standard procedures, job aids, and call scripts for operations department, i.e., analysts, managers, and directors. Also, created, organized, and maintained a document library that housed said tools.

• Received NCQA Customer Service Award in 2015--an annual, company-wide nominated employee award that includes glass statue and $1,000.

Supervisors: Carolyn Reed, AVP, Recognition Programs & Customer Support Team – 202-***-**** Okay to contact Supervisors: Yes

DEPARTMENT ADMINISTRATOR SEPTEMBER 2009 – NOVEMBER 2013 National Committee for Quality Assurance (NCQA), 1100 13th Street NW, Third Floor, Washington, DC 20005 Hours per week: 40+

Duties and related skills:

Assisted the Policy AVP, Directors and Editor with various projects and tasks. Also, assisted Policy Accreditation director with various projects such as creating and updating the unit’s information management system (AIIMS) and intranet website. Managed the Policy Clarification Support (PCS) System, which assists external and internal customers with publication and survey questions. Maintained department’s intranet websites and document library. Created high level documents for various purposes and projects. Managed and coordinated internal and external events and meetings for the Policy department.

Achievements

• Worked closely with IT and vendor to learn Salesforce platform when first introduced to organization and helped to determine the fields needed and site designs for multiple departments.

• As Great Place to Work Committee® co-chair, organized company-wide camaraderie events on and off site. Supervisors: Patrick Dahill, AVP, Accreditation Policy – 202-***-**** Okay to contact Supervisors: Yes

EDUCATION

UNIVERSITY OF MARYLAND GC, ADELPHI, MARYLAND

Master of Business Administration 06/30/2019

Ashley D. Turner · ad4258@r.postjobfree.com · linkedin.com/in/ashleydianeturner · C: 202-***-**** 4

GPA: 3.7 of maximum 4.0 – coursework included projects that developed business acumen in finance, project management and organizational leadership.

Credits Earned: 36 (6 credits per course)

JAMES MADISON UNIVERSITY, HARRISONBURG, VIRGINIA

Bachelor of Arts - Major in Philosophy and Religion, Minor in Studio Art 08/05/2005 GPA: 3.4 of maximum 4.0 for key courses related to major and minors. Credits Earned: 131

• Twenty plus Business-related credits for Hospitality and Tourism Management: Special Events and Meeting Planning—institution does not offer official business minors.

• Center for Multicultural Student Services (CMISS) Member – 4 years; JMU Choir Member and Soloist

– 4 years; Residential Advisor – 3 years

SKILLS

• Project management, organizing high quality

meetings and events.

• Technical writing--creating professional

documentation of all sorts, e.g., scripts, white

papers, user guides, presentations.

• Microsoft Applications: Word, Outlook, Excel,

SharePoint, PowerPoint, Visio, Project.

• Salesforce and Power BI reports and

dashboards.

MEMBERSHIPS

NATIONAL SOCIETY OF LEADERSHIP AND SUCCESS (NSLS) MEMBER 2023-PRESENT ALLIANCE FOR CONTINUING EDUCATION IN THE HEALTH PROFESSIONS (ACEHP) MEMBER 2022-PRESENT GREAT PLACE TO WORK® COMMITTEE LEAD, NATIONAL COMMITTEE FOR QUALITY ASSURANCE 2009-2023 WORKPLACE CULTURE COMMITTEE MEMBER, NATIONAL COMMITTEE FOR QUALITY ASSURANCE 2013-2023 CERTIFICATIONS & AWARDS

CUSTOMER SERVICE AWARD, NATIONAL COMMITTEE FOR QUALITY ASSURANCE DECEMBER 2015 SALESFORCE ADMINISTRATION ESSENTIALS--ADM 201 CERTIFICATION, SALESFORCE JANUARY 2013 MS APPLICATIONS CERTIFICATIONS: EXCEL, POWERPOINT, ACCESS, WORD, MICROSOFT NOV 2009 – SEPT 2014 PROJECT MANAGEMENT PROFESSIONAL (PMP)® CERTIFICATION - EXPECTED COMPLETION APRIL 2024

Contact this candidate