Danielle Robertson

Email daniellerobertson****@gmail.c Address 826 S. Belvedere Ave, Tucson, 85711

Phone 850-***-****

Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Work History

2015-07 - 2023-08 Assistant

AZ, Joe Schulte, Tucson

Filing, prepare leases take messages relay work orders cleaning rental properties, help with landscaping I make sure the properties are maintained, I improved the relationship between tenants and the landlord improving his retention rates

I competently work without supervision saving time and money Processed payments and applied to customer balances Delivered exceptional customer service and maintained calm and professional demeanor Counseled tenants on payment options and arranged installment agreements Directed day-to-day collections functions

Researched accounts and completed due diligence to resolve collection problems. 2006-09 - 2008-11 Captioning Agent

Call, Tucson

Generated error-free transcripts with skilled capturing and proofreading Skilled at working independently and collaboratively in a team environment Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns

Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity Answered live online chats to give quick answers and solve problems faster. 2018-03 - 2021-10 Leasing Consultant

HSL, Tucson

Collected rent and tracked resident payments and information in computer system Distributed and followed up on tenant renewal notices Resolved conflicts between tenants regarding noise, encroachments, and parking Verified tenant incomes and other information before accepting lease applications Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes

Collected monthly rent payments and other fees, always properly recording, and processing money Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements

Completed annual rent calculations using housing database software Implemented and enforced policies and procedures to maintain properties to highest standards Collected and maintained careful records of rental payments and payment dates Monitored and tracked payments and expenses, providing timely and accurate financial reports Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.

2013-04 - 2014-07 Worker

Dorado, Tucson

Followed detailed directions from management to complete daily paperwork and computer data entry Performed wide-ranging administrative, financial and service-related functions Increased customer service success rates by quickly resolving issues 2010-01 - 2013-01 Assistant Manager

Biltmore Properties, Tucson

Processed security deposit refunds

Resolved conflicts between tenants regarding noise, encroachments, and parking Completed final move-out walk-throughs with tenants to identify required repairs Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service

Verified income, assets, and expenses, and completed file tracking sheet for each applicant Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants

Worked closely with clients to facilitate appropriate loans, inspections, and credit reports Planned special events such as lotteries, dedications and project tours. 2010-02 - 2012-01 Customer Service Representative

Billing, LTD marketing, Tucson

Offered advice and assistance to customers, paying attention to special needs or wants Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Answered constant flow of customer calls with minimal wait times Clarified customer issues and determined root cause of problems to resolve product or service complaints Participated in team meetings and training sessions to stay informed about product updates and changes Utilized customer service software to manage interactions and track customer satisfaction Tracked customer service cases and updated service software with customer information Calculated correct order totals, updated accounts, and maintained detailed records for inventory management

Trained new personnel regarding company operations, learned all the different programs or departments and earned reputation for exceeding service standard goals. Education

2010-01 - 2010-01 General, GED

Pima adult education, Tucson

2021-01 - 2021-01 Education, Team building

CCEI, Tucson

Skills

Punctuality

Delinquent account management

Credit adjustments

Time management

Problem-solving

Persuasion techniques

Observing responses

Recordkeeping

Creative problem solving

Account management

Professional telephone demeanor

Administrative support

Editing and proofreading

Flexible and Adaptable

Languages

English

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