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Customer Service Team Members

Location:
Chico, CA
Posted:
April 17, 2024

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Resume:

CARSON

CRAVENS

C

C Chico, California *****,

530-***-****

ad4236@r.postjobfree.com

PROFESSIONAL SUMMARY

Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

SKILLS

• Customer Service • Conflict resolution • Attention to detail

• Multitasking • Health code understanding • ServSafe Certification

• Inventory management • Staff Supervision

EXPERIENCE

Cook August 2023 - March 2024

Drunken Dumpling Chico, California

• Promoted team efficiency by using downtime to restock supplies and clean surfaces, equipment, and floors. Stored food in designated containers, rotated inventory to reduce spoilage, and noted purchasing needs for supervisor review.

• Prioritized orders to maintain efficiency and synchronize timely delivery of guest orders.

• Followed established cooking techniques to prepare standard menu options.

• Cleaned and maintained kitchen equipment to comply with sanitation regulations.

• Collaborated with team members during busy shifts to ensure smooth operations.

• Managed kitchen supply inventory and requested new items to meet demand. Food Truck Manager July 2022 - August 2023

Gouda Paradise, California

• Protected customers with safe food handling and careful cleaning.

• Kept kitchen organized by cleaning up waste and leftover foods.

• Prepared for busy periods by cutting, slicing and washing frequently used ingredients.

• Developed daily menu offerings based on available ingredients and customer feedback.

• Satisfied customers with fresh, delicious food, accurate orders and professional service. Buyer Manager July 2021 - August 2022

S&S Chico, California

• Conducted regular performance evaluations of suppliers based on pre-established metrics.

• Reviewed supplier invoices for accuracy before processing payments.

• Trained junior team members on procurement best practices and company policies.

• Updated company database regularly with information on products, pricing, and supplier details.

• Researched new suppliers to diversify product offerings and increase competitiveness.

• Conducted regular inventory checks to maintain optimal stock levels.

• Prepared purchase orders and tracked order statuses for timely delivery. Catering Manager October 2019 - August 2022

Bacio Catering & Carry Out Chico, California

• Delivered consistent quality with good planning and catering management abilities.

• Managed catering staff and delegated tasks to ensure efficient event execution.

• Oversaw food preparation and presentation to ensure high-quality standards were met.

• Monitored inventory levels and ordered necessary supplies in timely manner.

• Implemented cost-saving measures without compromising quality or service levels. Floor Manager January 2017 - August 2019

Herbs House - Cannabis Shop Seattle, Washington

• Met coverage demands, setting effective schedules, and optimizing assignments.

• Managed daily sales and operational plans and efficiently addressed issues to maintain efficiency and order.

• Resolved patron complaints and issues with diplomatic communication and actionable solutions to restore satisfaction.

• Enforced company policies and procedures to cultivate safe and productive work environment.

• Trained and developed team members in company policy adherence, customer service and sales. Grocery Manager November 2003 - January 2017

Trader Joe's Seattle, Washington

• Kept employees satisfied and working hard through consistent training, mentoring and support.

• Met financial and administrative targets, accurately tracking funds and keeping records current.

• Monitored store budget and expenses closely, making adjustments as needed to stay within financial goals.

• Implemented store policies and procedures, enforcing adherence among team members.

• Ensured compliance with company standards regarding food safety, sanitation, and cleanliness.

• Addressed customer complaints and concerns promptly, working toward satisfactory resolutions. Stayed current on industry trends by attending trade shows or participating in webinars relevant to grocery retail management.

• Conducted regular inventory checks, ordering new stock to maintain appropriate levels. EDUCATION

Certification April 2002

PHS, Paradise, California



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