Chareesa Aguilar
P r o j e c t M a n a g e r
Vancouver, WA 98661
503-***-**** ad420u@r.postjobfree.com
SUMMARY
Hello! I'm Chareesa, a dedicated and results-driven Project Manager with a strong background in Customer Success. My passion is to foster client relationships, guide teams toward success, and ensure customer satisfaction throughout the project lifecycle. I am proficient in strategic planning, process optimization, and effective communication. I excel in fast-paced environments, adeptly managing multiple projects and achieving project objectives through collaborative teamwork.
E D U C A T I O N — EXPERIENCE
Portland State University
BA, Management
BA, Human Resources
S K I L L S —
Customer Service
Adaptability
Risk Management
Change Management
Resource Management
Agile Methodology
Budgeting/Forecasting
Team Leadership
Documentation
Jira/Asana/Trello
MS Office/G Suite
S T R E N G T H S —
Always Positive
“There is no good or bad news.. just
news” my previous manager would
say. I live by this now. We are all
working toward the same goal and
can figure it out together.
Communication
Speed and clarity are what I strive to
provide.
Adaptability
Anything can happen. My job is to
make necessary adjustments to keep
us on track and on the same page.
Jan ’23 – Sep ‘23
Project Manager – Customer Success • Siimpl
• Successfully orchestrated and managed customer success projects from inception to completion.
• Developed project plans, including budgets, risk assessments, resource allocation, and clear communication strategies.
• Monitored project progress, proactively addressing out-of-scope requests, and maintained open and effective communication with stakeholders and developers.
• Ensured client and team satisfaction by consistently delivering on- time and following up post-project.
2015 - 2019 and 2022 – 2023
Software Developer • Slalom, Wrench
• Developed reusable Salesforce components to enhance productivity for customer projects.
• Deployed features to improve user experience and re-designed projects across various platforms in a Scrum workflow.
• Collaborated on projects with prestigious clients, including Bill and Melinda Gates Foundation, T-Mobile, SightLife Surgical, Microsoft, and Pike Place Market Foundation.
• Enhanced customer success through the integration of digital marketing tools and website upgrades.
2012 - 2014
Office Manager • Tag Creative
• Simultaneously held roles of Office Manager, HR, Accounting, and Personal Assistant. This required exceptional multitasking and organizational skills.
• Onboarded new clients and ensured their initial experiences were positive and hassle-free.
• Maintained aspects such as licenses, accounts/bills, and compliance requirements which honed my attention to detail.
• Proactively managed supplies and focused on employee morale.