Customer Service Representative
Resume:
Tabatha Benjamin
Greensboro, NC *****
ad41zw@r.postjobfree.com
Motivated leader with experience in customer service. I possess the ability to manage multiple assignments, tasks and set priorities. Independent worker who takes initiative with minimal supervision. Focused on completing tasks within timely manner. Hard worker, positive attitude, responsible and loyal.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
JABIL HEALTHCARE - Albuquerque, NM
May 2019 to February 2022
• Heavy phone calls - comfortable with being on the phones all day
• Talking and working with the credit department, production, logistics and sales team
• Following up with customers ? checking in with them on order and shipping dates
• Coordinating trucks to pick up the orders and deliver
• Fast-paced environment- must be able to handle curve balls
• Articulate, Multi-tasking skills
Caregiver (PRN)
Memory Care - Albuquerque, NM
April 2019 to January 2022
• Assisted with residents' personal supervision
• Assisted resident and patients in running errands
• Assisted residents with mobility
• Employed in assisted living facility
• PRN certified
BOH Kitchen prep team memeber
Chick-fil-A - Albuquerque, NM
September 2018 to August 2021
• Ordering produce
• Prepping salads and wraps
• Bulk prep
• Customer service skills & problem solving
• Product inventory
• Cleaning projects
• Cleaning and working on machines
• Washing dishes
• Helping prepare catering & delivery order
• Quality control and product time/temperature management Material Handler
DHL EXPRESS CVG HUB - Hebron, KY
January 2017 to June 2019
Professional Experience
DHL, Hebron KY
Mail Sorter
Increased work efficiency by 40% by employing different methods of opening envelopes Maintain a consistent error rate of less than 0.25% weekly Open, sort, and review over 2500 documents per day for critical data and prepare for scanning Support fellow employees during peak work times when additional capacity is required in a fast-paced environment
Voice Picker
Adecco - Walton, KY
February 2015 to June 2017
Radial Voice Picker
Picked, packed, and prepared merchandise for shipment to store and for restocking shelves Pulled orders according to electronic voice command issued by voice prompt software Picked items from warehouse and packed orders, properly and carefully Verified delivery location for all orders and updated location database, correctly Stacked, arranged, and secured all ordered items on the pallets Sales Floor Team Member
old navy - New York, NY
September 2010 to January 2015
Handled Cash Transactions and Refunds.
* Implemented New Policies for Customer Service.
* Mediated Customer Complaints.
* Received And Processed Phone Orders.
* Assisted With Merchandise Selections.
* Handled Customer Inquiries and complaints Regarding Returned Merchandise. Heat Set Operator
Summer Youth - Bronx, NY
July 2013 to August 2013
Talked to different people about their water pressure in the homes.
§ Put up sign to let people know what kind of organization I was in.
§ Wrote down how many fire hydrants was open on a block during the summer time. Customer Service
Summer Youth - New York, NY
July 2012 to September 2012
* Handled Cash Transactions and Refunds.
* Implemented New Policies for Customer Service.
* Mediated Customer Complaints.
* Received And Processed Phone Orders.
* Assisted With Merchandise Selections.
* Handled Customer Inquiries and complaints Regarding Returned Merchandise. Counselor
Summer Youth - Bronx, NY
July 2010 to August 2010
* Planned, Organized And Implemented Field Trips And Recreational Activities.
* Supervised Children Ages 5 to 12years Old.
* Assisted In Maintaining Discipline In Classroom And While We Are Outside In The Streets.
* Accompanied Children Throughout Building Grounds And Halls.
* Ensured A Safe Environment For The Child.
* Responsible For Distribution Of Meals.
Counselor
Summer Youth - Bronx, NY
July 2008 to August 2008
* Planned, Organized And Implemented Field Trips And Recreational Activities.
* Supervised Children Ages 7 to 12years Old.
* Assisted In Maintaining Discipline In Classroom.
* Accompanied Children Throughout Building Grounds.
* Ensured A Safe Environment.
* Responsible For Distribution Of Meals.
Education
High school diploma in Law & justice
Bronx academy - Bronx, NY
2004 to 2007
Skills
• Cash handling
• Sales
• Pallet jack
• RF scanner
• Clerical experience
• Freight
• Assembly
• Warehouse distribution
• Shipping & receiving
• Materials handling
• Microsoft Office
• Forklift
• Order picking
• Food service
• Customer service
• Microsoft Word
• Heavy lifting
• Packaging
• Warehouse experience
• Picking & packing
• Retail sales
• Order Picker
• Inventory Control
• Merchandising
• Rigging
• Data Entry
• Stocking
• Caregiving (7 years)
• Cherry picker
• iOS
• Customer support
• Technical support
• Windows
• Conflict management
• Documentation review
• Warehouse management system
• Payroll
• Hotel experience
• Telemarketing
• SAP
Certifications and Licenses
Forklift Certification
RN
CNA
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