Christine Hille

Location: Taylorsville, KY *****

732-***-****

ad41wa@r.postjobfree.com

Objective

Obtain a challenging and rewarding position as an Administrative Assistant/Office Assistant in a competitive and ethically rich company.

Skills

Answered calls, logs calls and manages office needs on a consistent and effective basis

Successfully managed collections to a point of >90 and <90 being only 1 percent due.

Proven independent worker and team player

Excellent work ethic

Always early to job and effective and efficient at preparing for the day

Skilled in Word, Powerpoint, Excel, Cornerstone, Sharepoint, Netsuite, and Zoho

Education

English Writing Degree - Rider University - Bachelor of Arts

English Writing Studies – Clarion University - Transferred to Rider University

Experience

Greenwell Propane August 2023- Present

Customer Service Representative Taylorsville, KY

Answer phones during high call volumes for multiple offices

Manage banking -Accounts receivables, customer transactions, deposits at bank, posting to accounts

Handle customers with care and professionalism

Designed a Customer Issues Log (CIL) to manage outstanding issues to successful completion

Daily: Customer Lookups, Customer payments, Explain accounts/statuses, process fill requests, complete SWOs

Complete special projects and campaigns successfully

Handle checks and deposits and mail daily

Cimquest Inc. October 2019 – July 2022

Front Desk Administrative Assistant Branchburg, NJ

Managed collections and collection sheet on a daily basis to a point of only one percent outstanding in >90 and <90 fields

First on phones -Answers calls, log calls, transfer calls

Handled billing and managed all collection activities

Checked and managed all files

Maintained stock of everything as necessary

Handled mail and checks when necessary

Managed any other random office responsibilities

Robert Half – Dialight – Temporary Contract January 2019 – March 2019

Human Resources Assistant Farmingdale, NJ

Worked in depth with Cornerstone to create reports, analyze reports, verify users, manage performance appraisals, and managed an HR Mailbox for trouble shooting and issues

Organized I-9 files, active employees’ files, terminated employees’ files, and HR files

Managed excel reports (Cornerstone reports) to troubleshoot for discrepancies

Lane Bryant November 2018 – January 2019

Sales Associate South Plainfield, NJ

Stock floor, straighten shelving and merchandise, purchases, returns, exchanges, and excellent customer service

Price Waterhouse Coopers – Temporary Contract January 2018 – March 2018

Instructional Designer Remote

Analyze, design, develop, implement and evaluate (ADDIE) instructional content and course materials used by Trainers, other facilitators, and learners

Assist in project management

Attend all project meetings and complete meeting minutes

Assist in designing a conference of 1500 people including planning and some logistics

Cenlar FSB June 2016 – August 2017

Instructional Designer Ewing, NJ

Analyze, design, develop, implement and evaluate (ADDIE) instructional content and course materials used by Trainers, other facilitators, and learners

Manage design processes within the department to ensure adherence with established design standards as well as effective and efficient operations

Utilize feedback on course to improve course design and implementation practices

Responsible for design project management tasks

Keep informed of new learning technologies and adult learning principles and practices

Design E-Learning courses using Storyline 2, Instructor Guides, Participant Workbooks, Exercise Guides, Job Aids and other Reference Materials

Ricoh Americas July 2007 – September 2015

Instructional Designer West Caldwell, NJ

Design, develop, update, and redesign courses using the ADDIE model. The courses are sales, management, healthcare, global, and other types of content. The courses are primarily instructor led with some eLearning courses

Create Instructor Guides, Participant Workbooks, Exercise Guides, and other Reference Materials

Easter Seals of New Jersey January 2004 – January 2006

Trainer East Brunswick, NJ

Increased employee satisfaction and company efficiency by designing New Hire Orientation

Increased diversity acceptance and awareness by redesigning Cultural Diversity course

Increased manager financial effectiveness by designing Financial Training for Managers

Improved employee and management relations by designing a Management course

Increased compliance to Human Resources regulations by designing an Interviewing and Selection course

AXA Advisors December 2000 – August 2003

Training Specialist New York, NY

Increased employee morale through a business simulation I developed, designed and rolled out

Established and maintained a 90% attendance and training compliance record

Increased cross functional training and knowledge

Changed the culture of Brokerage to accept training

Maintained and updated Standard Operating Procedures for Broker Dealer

Prudential July 1993 – December 2000

Learning and Development Specialist Newark and South Plainfield, NJ

Delivered New Hire Training weekly

Managed an escalated call team of ten

Coached employees to provide excellent customer service

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