Sathesh Kumar Singaram

Mobile: 920-***-**** Email: ad41r1@r.postjobfree.com Work Authorization-USC

QA Lead/ Manager

Summary:

Highly passionate and accomplished Automation QA professional with more than 18 years of global IT experience with a proven track record of brining value to business and focused on testing with a passion for quality, innovation, thought leadership, on-time delivery, reduced cost, improved time to market, continuous improvement, vendor management and building best-in-class testing services that delight customers. Managed multimillion -dollar software development/testing teams working with global vendors using cross functional and regional/global project teams. Proven ability to translate business needs into products, projects and programs utilizing strong work ethic. Broad knowledge in Banking (wholesale banking), Insurance, Finance, Mortgage and Health Care industries. Has Strong Experience in leading large teams (50-100 resources) in both the onshore/offshore/nearshore model prior to TIAA.

Signature Strength:

● Monitor & Control QA Activities

● Resource management

● Vendor management

● Stakeholder Engagement

● Innovation

● Agile-Scrum Methodologies

● Conflict Resolution

● Relationship building

● Building cross functional QA teams

Technical Skills & Tools

Operating Systems

Windows 95/98/2000/XP/Vista, Windows 7, Windows 10, Linux and Unix

Test Management

HP-ALM 12.2x, HP-QC (8.x, 9.x & 10.x), Test Director (6.x, 7.x&8.x),TFS

Project Management

MS Project, JIRA, Version One

Object Oriented Language

Visual Basic(.NET), C,C++, Java, Lab VIEW

DSDL

Basic knowledge on XML

Legacy Platforms

IBM mainframe, AS400, Tandem

Configuration Management

Win CVS/Tortoise- SVN

Databases & tools

Teradata V2R14, Oracle 9i, MS SQL Server, MS Access 2003, DB2, TOAD

Data warehousing tools

Informatica 9.0, IBM Data stage, Pervasive Data Integrator, Abintio (GDE 1.15 Co > Op 2.15)

Business Intelligence tools

Micro Strategy, SAP – Business Objects, IBM – Cognos, OBIEE

Data visualization tools

Microsoft Power BI, Tableau, SSRS

Cloud

Oracle cloud, OIC, FIFO

Master Data Management tools

Informatica Data Director 9.1

Artificial intelligence

Automation Anywhere, Python

Others

Finance, Statistical Tools, Accounting, Futures, Options, Swaptions, GAAP, Fixed Income, Account Receivables, Account Payables, Risk Management, Portfolio Management, Interest Rate Derivatives, SWIFT Message System, International Settlement Documentation, End user testing, User Acceptance testing (UAT)

Automation Test Tools

Selenium, QTP, JMeter

Education

Bachelor of Engineering (Mechanical Engineering) -Bharathidasan University, India

Certifications

CISA Certification (2017)

6 Sigma- Green belt for process improvement (TIAA certified)

Sun Certified for Java 1.2

Project Management Certified (Brain Bench)

Hadoop Certified

SQL Fundamentals certified

Professional Summary:

HRIS QA Lead – Mars,Inc June 2023 – Jan 2024

Pilot a Mars Talent Marketplace across 5000 Associates in Petcare. Mars Wrigley and MGS to improve career development personalization and transparency for associates and provide Managers easier access to skilled Talent and Talent Intelligence to enable performance. In Turn this supports the enterprise people strategy to build an agile and flexible workforce and segment strategies to build an ecosystem of talent.

-Collaborated with cross-functional teams to understand requirements and design test cases for Workday Talent Marketplace functionality.

-Successfully completed testing strategy and plan and got signed off from business stake holders.

-Developed and maintained test documentation, including test plans, test cases, and test scripts, aligning with project timelines and objectives.

-Created test data to be staged in workday Tenant (Mars 6)

-Executed Functional test cases for Pre-UAT.

-Responsible for Testing coordination oversight with vendor (functional, technical)

-Executed test plans, to validate system functionality in workday tenants.

-Validated staged data in workday tenant vs Sandbox.

-Responsible for Defect and Defect Resolution coordination.

-Worked closely with UAT testers for remediating the defects.

-Worked closely with developers, analysts, and stakeholders to communicate testing results and provide recommendations for improvement.

-Done Test Management using JIRA/Qtest

QA Lead (UAT)– Pratt & Whitney -Ashville, NC Mar 2022 – May 2023

Pratt&Whitney is an Aerospace company and currently they are opening a new plant in Ashville, NC. As a QA Lead, I am responsible for End-to-End Testing Co-ordination of 10 applications including SAP multiple Modules like SAP-Finance, SAP-Material Master, SAP-APO, SAP-Calibration, SAP-Plant Maintenance, SAP-Tooling, SAP-Warehousing, SAP Quality, SAP BIW, SAP-Order to Cash, Shop Floor Connect, Solumina, MES, Net Inspect, Apriso. The SW involved large FPGA and RT and PC code development, image processing, aircraft control and monitoring, multi-mode flight algorithms, interface protocols, etc. Implemented SPI, RS232 interfaces to airborne instruments, flight control surfaces, and wide variety of automated flight solutions.

-Prepared Test Plan & Co-ordinated with SME’s and helped them to write Test Cases

-Conducted testing of RF and Digital controls of radio equipment through Lab VIEW software modules.

-Conducted RF and functional testing services. Conducted Defect Triage for software defects by involving the developers for troubleshooting, debugging and suitable repair solutions.

-Preparation of Project Status Report - weekly & Monthly Updates and timely escalation to the Senior Management

-Timely escalation of project issues to the Client Manager

-Work closely with project stakeholders for successful delivery of the projects.

-Test Management using JIRA/Zephyr

UAT Test Lead – Wells Fargo Bank, Charlotte,NC Sep 2021 – Mar 2022

Responsible for UAT Co-ordination of Several Applications in Capital Markets, comprising 50+ business users for testing the Capital Markets/Risk Management work streams. It is full of Data warehouse with sub data marts with complex transformation logics. The Tools were DataStage, OBIEE for report testing.

Test Management using JIRA/Zephyr

-Extensively collaborated integration of data input/validation/output with several internal and external (vendor, data providers) teams

-Lead multiple initiatives and projects from inception to finish within estimated time and budget.

-Actively supported senior management critical decision-making on Risk Based Testing Approach by efficiently compiling and producing detailed reports.

-Completed detailed Test Plan

-Test Execution Reporting

-Defect Remediation

Sr. Test Co-ordinator (UAT)– First Hawaiian Bank, Hawaii OCT 2020 – Aug 2021

Responsible for UAT Co-ordination of 10 Application portfolio comprising 100+ business users for testing the Deposits, Loan Servicing (Personal/Commercial) work streams. This includes Batch testing Projects as well. This is a Data Warehouse project with multiple data flow between applications and data marts.

-Test Management using JIRA/Zephyr

-Extensively collaborated integration of data input/validation/output with several internal and external (vendor, data providers, offshore etc.) teams

-Performance Testing using JMeter for conducting load test, System Testing, Integration Testing, Regression Testing, Acceptance Testing, Sanity Testing, Back End Testing

-Lead multiple initiatives and projects from inception to finish within estimated time and budget.

-Lead BI Report Testing for OBIEE Reports with multiple drill down cubes.

-Actively supported senior management critical decision-making and planning initiatives by efficiently compiling and producing detailed reports.

-Test Execution Reporting

-Defect Remediation

QA Manager –Volvo IT Charlotte/NC Aug 2019 – Mar 2020

Responsible for End-to-End Test Management of 78 Application portfolios for testing the Truck data for introduction of a new product class.

Spearheaded the analysis, planning, prioritization, and definition of scope for several projects.

Collaborated with various business stake holders for End-to-End data flow.

Design, Develop, Install, and test client specific LABVIEW applications.

Co-ordinate Helpdesk for data acquisition

Perform Research and Development to enhance the utility of Lab VIEW applications for existing clients.

Automation testing, designing test cases, test Scripts, test Procedures, test schedule planning, documentation, and execution.

Involved in testing of SQL Database.

Performed JUnit framework for Unit testing, Maven and Ant for Project building tool, and worked with Jenkins/Hudson for Continuous Integration and managing cloud services with Azure & AWS.

Lead automation is mainly based on WebDriver and TestNG framework with Java programming language.

Extensively used Quality Center/ALM 11.52 in defining relationships between requirements, test plans, test lab, test cases, scripts, and defects.

Experienced in working on DevOps/ Agile operations process and tools area (Code review, Unit test automation, Build & Release automation environment, Incident and Change management) including various tools.

Hands on Working with automated testing tools including Load Runner, Selenium, JMeter, Quality Center under Different Environments for various applications adhering to different industry standards.

Having enough knowledge on Junit, TestNG framework for Unit testing, Maven and Ant for Project building tool, Jenkins/Hudson for Continuous Integration.

Lead QA Analyst/ Manager -TIAA Charlotte/NC Jun 2013 to Aug 2019

As a QA Lead/Manager, responsible for building and managing QA engagement for multiple projects TIAA Bank, Trade Desk and People soft Finance departments which includes Enterprise Financial crimes preventions (Anti Money Laundering) Risk and Compliance Audit teams).

Major Responsibilities handled:

Increased Efficiencies by creating SOP’s and Audited Quarterly basis.

Championed various projects by developing QA strategies, Risk & Mitigation plans, Resource plans, Test Estimations, QA budgets, service level agreements (SLAs)and Test Summary Reports for various client-server, Data architecture and relational database design, Data and process modeling implementations, web, mobile and cloud-based applications.

Influenced Leadership to implement best practices to increase brand value of the QA organization.

Co-ordinated SIT, UAT with business from different modules includes PeopleSoft GL, Finance, SPro, Epro, HCM, Billing & Account receivables, Accounts Payable, Asset Management and Actuarial for different lines of business for various projects. Wrote/Executed test scenarios, entered, researched, and tracked defects. Provided Peoplesoft 9.1 HCM functional and technical expertise for developing test scenarios. Executed queries to ensure data migration and data conversion during PUM upgrades.

Assisted in data validation processes and security procedures at field level.

Maintained system files of customization records, pages and testing menus through PeopleSoft tools.

Submitted reports to clients for setting up of tables and SQR reports for HR and Benefits.

Supported PeopleSoft tables and relevant data reading and loading process using interface reports.

Participated in the process of improvement for designing and development of PeopleSoft packages.

Arranged meetings with business partners and technical teams for finalization of requirements.

Prepared documents relating to functional and business requirements for HR and Payroll systems.

Attended tests status meetings to discuss status of applications and relevant documentation.

Automated solutions for a complex Cloud migration project while working with internal and external sponsors on delivering the project with tight timelines which resulted in over $3M cost savings.

Spearheaded the testing strategy for Azure Cloud Migration and successfully deployed with zero defects in production.

Well versed in Cloud Migration Testing integration tools like OKTA during cloud migration project.

Risk reduction by cross training and recruiting and enhanced candidate search to identify resources with multiple skill sets avoiding single point failure so that resources can support 20 major applications. This saved approximately $2M for the company.

Delivered BONES Selenium test automation Framework which eliminated 70% of manual work for PeopleSoft Finance business partners resulting $5M cost savings.

Improved Test Effectiveness of QA Metrics Reporting for divisional CIO in an automated way which reports metrics & take preventive actions to improve product quality for 220 applications within Finance Portfolio.

Improved the process for ST2 Batch testing for OMNI Pay/ trade cycles on a weekly basis with business/QA teams.

Reduced Post implementation defects by introducing process to find defects in lower environments by robust regression testing process, root cause analysis. This saved approx. $1M/ year.

Early Engagement with important stake holders and delivered multiple projects with very low severity defects and monitored and tracked all the projects on time and on budget.

Fostered Process and team consensus culture made significant increase in quality of project deliverables.

Provided work direction and guidance to team members. Facilitated cross training within and across teams which resulted in recruiting additional resources (approx. Cost saving to company $2M/year)

Optimized CORE FLEX contracts with vendors in onshore or offshore or near shore delivery & multi-vendor management which resulted in $ savings for the company.

Received 6 Sigma Green belt by TIAA for implementing DRIVE Methodology for continuous improvement which saved over $5M every year.

Expertise in performing manual testing Mobile Application Testing using Appium.

Expertise in performing different types of Testing: Black Box Testing (Functional Testing), White Box testing, Performance Testing using JMeter for conducting load test, System Testing, Integration Testing, Regression Testing, Acceptance Testing, Sanity Testing, Back End Testing, GUI Testing, Adhoc Testing and API Testing on web services (SOAP and REST).

Performed year end appraisals for 5 resources and managed $1M operating budget.

Presented comprehensive test plans for SIT, UAT & Performance testing for various lines of business partners to get their buy in.

Simplified End to end test management process using HP ALM for business users which saved QA team several hours of time to avoid duplication of work.

Volunteered in Agile ceremonies such as Program Incremental (PI) planning, Sprint planning, Sprint Demo & retrospective.

Built a QA organization for Actimize- Enterprise financial crimes prevention (Anti Money Laundering) testing from scratch for compliance LOB which resulted in several defect free implementations for regulatory authorities.

Worked on the OBIEE/Tableau report testing.

Presented to several business partners on how BOTS for Robotic Process Automation (RPA) can be leveraged for various LOB’S using Automation Anywhere tool which can eliminate their manual work by 100% on a day-to-day basis. This resulted in several winning proposals for creating BOTS.

Guided the development/testing teams that we had clearly defined processes for Code freeze, code migration, Defect tracking, Defect metrics, exit criteria and Go no-go per cycle.

QA Manager, Cognizant Tech, USA May 2008 to Jun 2013

As a QA Manager on consulting assignments was responsible for managing and delivery of multiple projects in Banking, Insurance, Health Care, Mortgage, Finance, Media domains.

Responsibilities handled:

Accomplished delivery of multiple engagements for various clients in multiple domains

Expanded an insurance client and engaged to grow the portfolio to above $10M.

Spearheaded several critical projects to ensure that the detailed technical test plans are in place, agreed project management controls are in place to deliver on time and budget which avoided conflicting situations with internal audit.

Involved in SWIFT and Bank Application administration and maintenance, specifically on international settlement and banking transaction using SWIFT code system and participated in working with International Settlement on SWIFT coding, as well as application of SWIFT protocol on bond and securities market.

Collaborated with IT & Business functional consultant(s) and other technical consultants to design, build and execute agile methodology and resolve complex integration issues.

Delivered year savings of $ 1.2 M to a Insurance customer through Automation, Process efficiency and productivity improvements using various tools for automation like UFT & Selenium

Enforced Agile principles as a scrum master that resulted in reduction of Cycle time by 20% thus increasing team's throughput in less than 8 weeks.

Facilitate sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations.

Stood up co-located and distributed Agile team with team size of 10 – 70 team members across different locations.

Outstanding Performer award for building Testing Center of Excellence (TCOE) and structures and processes to provide better customer service by leveraging optimal utilization of resources and Quality deliverables to multiple customers.

Won several proposals ($10M) by Developed a pool of high performing team that specialized in big data testing, with knowledge on Hadoop (HDFS, Hbase, hive etc.)

Endeavored several QA engagements with ETL Informatica, Data Stage, Tableau, Teradata, Oracle, DB2, technologies, BI and reporting on Business Objects, COGNOS, MSBI (SSIS, SSAS and SSRS). Spearheaded several Automation Efforts for Proof of Concept to Implementation.

Involved in Testing of complicated graphs with various SQL and Ab Initio components such as Join, Join with DB, Validate.

Involved in testing Unix shell scripts to run stored procedures and functions.

Tested and developed the mapping for extracting, cleansing, transforming, integrating, and loading data using Informatica, Data Stage for various clients.

Converting the Oracle table components to Teradata Table Components in Ab Initio Graphs.

Validated tables to check whether normalization/DE normalization is done properly for all the fact tables.

Prepared Programs/ Projects by designing, planning & managing QA activities for Agile, Scrum, V and Waterfall and shift left methodologies.

Involved in researching and sourcing vendors, obtaining quotes with pricing, capabilities, turnaround times, and quality of work, negotiating contracts, managing relationships, assigning jobs, evaluating performance, and ensuring payments are made.

Headed hiring, interviewing and on-boarding resources for multiple clients.

Trained the team by mentoring, Coaching, Team building in various offsite events.

Partnered in capacity planning & managing QA budgets for BI vertical and justified the need for increased need for higher budget for QA organization.

Handled overall Test maturity assessment & TCOE set up for multiple clients.

Brainstormed Automation Framework, processes, standards and automation deliverables for innovation department of data warehouse testing COE

Evangelized risk-based testing strategy (RBS) for multiple clients to ensure quality is not compromised by reduced QA time

Consulting Assignments in USA:

Role

Client

Location

From

To

QA Lead

Liberty Mutual

Dover, NH

Sep-12

May-13

QA Manager

Thrivent Financials

Appleton, WI

Jan-11

Sep-12

QA Manager

First Data Resources

Omaha, NE

Jun-10

Dec-10

QA Manager

Key Bank

Columbus, OHIO

Jun-09

May-10

Test Lead

Blue Cross Blue Shield

Boston, MA

May 08

Jun 09

Sr. Test Engineer, AON Hewitt Associates, Chennai, India Nov 2005 to Apr 2006

As a Senior Test Engineer was responsible for ensuring quality assurance for the Data warehouse department.

Responsibilities handled:

Defined the scope of testing within the context of each release/delivery.

Planned cross – functional training between the QA teams and effectively utilized the resources in CORE-FLEX model.

Developed detailed test plan & monitored and controlled the project deliverables.

Reviewed risks and developed plans to mitigate them.

Delivery of products conforming to Testing Processes, Providing guidance to the team members

Responsible for End-to-End testing, System integration testing (SIT) and User Acceptance Testing (UAT).

Develop and manage the test plan for the system, subsystem & interfaces which identifies the scope, approach, resources, and schedule for testing activities.

Involved in the Effort Estimation for ETL & Report Testing. Did initial load testing, incremental load (daily load) testing for various ETL tables with billions of records.

Lead process improvements and coach the team. Implemented TDC Quality Management System in my unit. Publish different types of metrics like Resource Utilization, Schedule Variance, Defect data, Defect turn-around time to various stakeholder.

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