Customer Service Representative
Resume:
Robin Meza
WORK EXPERIENCE
Customer Service Representative
Anthem, Inc. - Las Vegas, NV
•Call center high QA handle inbound and outbound calls
Customer Service Representative & Coach
Knoah Solutiins LLC - Henderson, NV
Handle clients questions and concerns. Average 40 calls a day with high emphasis on quality. I also coach
new representatives.
•Handle client questions and concerns. Average 40 calls a day with high emphasis on quality. Coach new representatives.
12/2016-4/2017
Relationship Manager
Barclaycard U.S - Henderson, NV
•Call Center Customer Service Representative (avg. 60-100 calls/day)
8/2014-2/2016
Senior Eligibility and Customer Service Representative
Teachers Health Trust - Las Vegas, NV
Answered an average of 56 calls per day by addressing customer inquiries, solving problems and
providing new product information.
•Answered an average of 56 calls/day to address customer inquiries, solve problems and provide new product information.
•Helped walk in customers with any issues or answer any inquiries.
•Ensured superior customer experience by addressing customer concerns, demonstrating
•empathy and resolving problems on the spot.
•Recipient of multiple positive reviews acknowledging dedication to excellent customer
•service.
•Helped walk-in customers with any issues or answer any inquiries.
•Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
•Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
9/2005-7/2014
Wellness Representative
Teachers Health Trust - Las Vegas, NV
Handle clients questions and concerns. Average 40 calls a day with high emphasis on quality. I also coach
new representatives.
Developed partnerships with local businesses to secure third party promotions.
Developed partnerships with local businesses to secure third party promotions.
•Developed partnerships with local businesses to secure third party promotions.
•Worked closely with customers and vendors to identify their needs and challenges and provide preventative/wellness events.
•Planned and coordinated logistics and materials for department meetings and staff events.
•Helped manage off-site and onsite storage supplies, vendors, organization, and upkeep.
•Answered and managed incoming and outgoing calls while recording accurate messages.
•Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
•Scheduled and made appointments for Director of Wellness Division
•Did wellness events and supervised volunteers and paid employees for the events.
10/2002-9/2005
Customer Service Representative
Teachers Health Trust - Las Vegas, NV
•Answer incoming calls from clients and providers regarding eligibility, benefits, and claim status.
9/2000-10/2002
Service & Claims Representative
USI Administrators Inc - Las Vegas, NV
•Answered an average of 80-90 calls per day, addressing customer inquiries, solving problems and providing new product information.
•problems and providing new product information.
•Processed claims and helped with any claim appeals by entering information into our system and
•forwarding them to the correct department. Follow up with clients/providers regarding appeal & claim
•status
•Processed claims and helped with any claim appeals by entering information into the system and forwarding to the correct department.
•Follow up with clients/providers regarding appeal & claim status
9/1999-9/2000
Front Office Medical Assistant
Bone & Joint Specialists - Las Vegas, NV
Handle clients questions and concerns. Average 40 calls a day with high emphasis on quality. I also coach
new representatives.
Developed partnerships with local businesses to secure third party promotions.
Developed partnerships with local businesses to secure third party promotions.
•Set up client appointments.
•Made reminder calls to clients for their upcoming appointments.
•Assisted patients with walk in appointments including collecting co-pays, deductibles, insurance and/or billing inquiries.
•Confirmed eligibility and benefits with insurances.
•Helped clients with any claim and billing issues or inquiries.
CONTACT
ad41qm@r.postjobfree.com
Las Vegas, NV 89108
SKILLS
•Invoice and payment transactions
•Articulate written and verbal communication
•Multi-tasking
•Problem solving
•Time management
•Medical office duties
•Administrative duties
•Project coordination
•Document management
•Medical records
•HIPAA compliance
•Insurance verification
•Customer service
•Medical terminology
•Project management
•Typing
•Personal assistant duties
•Medical scheduling
•Events management
•Volunteer management
•Microsoft Office
•Team leadership
EDUCATION
Bachelor of Science in Human Services in Healthcare Management
University of Phoenix - Las Vegas, NV
2001 to 2005
CERTIFICATIONS & LICENSES
CPR Certification
First Aid Certification
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