Sloan Williams

Winston-Salem, NC *****

ad41po@r.postjobfree.com

+1-336-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Substitute Teacher

ESS Education - Winston-Salem, NC

February 2024 to Present

• teaching skills.

• advising/ supervising students.

• discipline.

• multiple curriculums

• filling in for teachers k-12 while following a set schedule.

• working with ec students.

Claims Specialist

IQVIA

December 2022 to December 2023

• Answering inbound calls

• Resolving pharmaceutical issues

• Processing claims and escalations

• Reimbursing money

• Making outbound calls

• Complying with HIPPA and medical records

• Adjusting accounts

Inventory Specialist

MedWay Medical, an AdaptHealth Company - High Point, NC July 2022 to December 2022

• Keeping count of items

• Restocking

• Placing orders for inventory

• Making payments

• Selling medical supplies

Customer Service Representative

The Resource Center - Blue Rhino - Winston-Salem, NC March 2020 to July 2022

1. Sales

2. Customer service

3. Financial support

4. Data entry

5. administrative work/ filing

6. Remote

7. Application support

8. Desktop

Benefits Specialist

Nokia - Charlotte, NC

November 2021 to June 2022

1. processing/ finalizing payments

2. reading profile

3. adjusting plans and beneficiary's on account

4. reading confidential information

5. educating the participant on retirement, 401k & pension needs 6. Customer support

7. Remote

8. Microsoft systems

9. Administration

10. Finance & accounting

Customer Service Representative

Duke Energy - Greensboro, NC

February 2019 to October 2021

• Resolve customer complaints.

• Making outbound calls concerning their account.

• Cancel or upgrade accounts.

• Process payments using confidential information.

• Customer support

Moved up to a different dept. due to performance*

Customer Service Representative

Alorica for Verizon - Greensboro, NC

December 2018 to October 2021

• Resolve customer complaints.

• Making outbound calls concerning their account.

• Cancel or upgrade accounts.

• Process payments using confidential information.

• Admin.

Receptionist

Black barbie hair salon - Greensboro, NC

January 2017 to April 2020

• Greeting & welcoming guests.

• Directing guests & answering questions.

• Notifying workers when customers arrive.

• Maintaining security and all telecommunication systems.

• Booking appointments

• Office work on the business.

• Networking

Caregiver

Friendly People that Care - Winston-Salem, NC

May 2017 to January 2019

• Assisting with personal care: bathing, grooming, dressing, toileting and exercise.

• Basic food preparation, shopping, laundry, & other house care errands.

• Healthcare

• Patient services, checking in & out patients.

• Delivering food & beverages

Packer/Shipper

Adecco Temp.Agency - Greensboro, NC

August 2016 to October 2017

• Assembly line work

• Packing/ taping boxes

• Material handler

• Scanner

• Picking

• Part time job

Cashier

Sam's Club - Greensboro, NC

January 2013 to February 2016

• Welcoming customers

• Taking payments.

• Answering questions/ locating items.

Education

High school diploma in Business administration

North Carolina A & T State University - Greensboro, NC 2014 to 2017

Skills

• Customer Service (7 years)

• Child care (3 years)

• Sales (6 years)

• Care Giver

• CNA

• Personal Care

• Home Care

• Assembly (2 years)

• Senior Care

• Medication Administration

• Front desk (4 years)

• Customer service (9 years)

• Microsoft Outlook (6 years)

• Food Preparation

• Scripting

• CRM software

• Customer support (7 years)

• Communication skills (7 years)

• Analysis skills

• HIPAA

• Application Support

Certifications and Licenses

CPR

May 2019

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