Rochelle Rhynes

**** ***** ***** ******., ***** LAS VEGAS, NV 89030 • ad41nv@r.postjobfree.com

Professional Summary

Customer Service Professional highly skilled in call center management, training, recruiting, service solutions, and innovative marketing concepts. Energetic, with strong time management skills who thrives in a fast-paced, dynamic environment. Work History

TEAM LEAD 12/2011 to 06/2015

APAC CUSTOMER SERVICES INC –Las Vegas, NV

Devised and published metrics to measure the organization's success in delivering world class customer service. Managed work flow to exceed quality service goals. Cross-trained and backed up other customer service managers. Met all customer call guidelines including service levels, handle time and productivity. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Scheduled staff shifts to cover peaks and lulls in customer inquiries. Provided accurate, specific and timely performance feedback for CSRs. CUSTOMER SERVICE ASSOCIATE 11/2009 to 08/2011

WALMART STORES INC –Las Vegas, NV

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. HOUSE MANANGER 12/2007 to 09/2009

G PRINCIPLES –Las Vegas, NV

Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.

Managed executive calendar and coordinated weekly project team meetings. Prepared meeting minutes and edited subcontractor proposals, project punchlist, transmittals and memorandums for organizational support.

COOK 10/2003 to 04/2007

MARIOS-FISH-N-MORE – N Las Vegas, NV

Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler. Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies.

Positively engaged with customers, offering menu information, providing suggestions and showing genuine appreciation for their business.

Education

High School Diploma: 1988

RIVERSIDE HIGH SCHOOL - Buffalo, NY –general studies General studies