KEYANNNA BYERS

Glendale, AZ *****

ad41gy@r.postjobfree.com

+1-480-***-****

Well-organized, trustworthy and efficient house cleaner specializing in residential cleaning and maintenance. I'm accustomed to a wide range of cleaning products and methods. I'm dedicated to properly completing task in a timely manner and maximizing customer satisfaction. Communicative customer service professional motivated to maintain customer satisfaction, and contribute to company success. Most importantly, I'm able to manage large amounts of inbound calls efficiently while sustaning positve customer feedback. Skilled with CRM systems paired with outstanding skills and strong multi-tasking abilities. Willing to relocate to: Phoenix, AZ

Work Experience

House Cleaner

Handy Cleaning Service - Phoenix, AZ

March 2022 to July 2023

• Wipe down windows and mirrors with proper cleaning solution.

• Wash dishes and cleaned kitchens, cooking utensils, and silverware

• Swept porches, decks or patios.

• Cleaned kitchen appliances such as stoves, refrigerators and microwaves.

• Keep open line of communication with customer before, during, and once job is complete. Customer Service Representative

Revana/ Teletech - Phoenix, AZ

May 2018 to December 2020

• Handled customer complaints and inquiries in a efficient manner.

• Demonstrated communication skills, both verbal and written, in order to effectively interact with customers

• Order Processing

• Updated and maintained database with accurate customers information.

• Provided account Information to customers and explained bill service policies, and customer rights.

• Identified opportunities for upselling additional products or services based on customers' needs.

• Navigate multiple computer systems and utilized search tools to find information. Education

GED

Phoenix College - Phoenix, AZ

August 2012

Skills

• Linen Care

• Cleaning and Sanitization Managment

• Account Updating

• Typing Proficiency

• Customer Relationship

• Computer Proficiency

• Call Management

• Punctual

• Payment Processing

• Safe Chemical Handling

• Floor Cleaning

• Customer service

• Typing

• Data entry

• Communication skills

• Shipping & receiving

• Analysis skills

Assessments

Administrative assistant/receptionist — Proficient February 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer service — Proficient

December 2021

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Completed

September 2023

Responding to customer situations with sensitivity Full results: Completed

Work style: Reliability — Proficient

March 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service — Proficient

September 2023

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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