Mary A. Tyler
***** ********** ****** **. ******, Tx 77346 Mobile: 832-***-**** Email: ad41ci@r.postjobfree.com
Objective
A motivated administrative professional seeking a position in a challenging environment. To support the supervisors and management team with problem-solving skills, effective teamwork, and respect for deadlines while providing administrative and advanced-level talents with the goal of improving my skills and helping the company grow.
Qualifications Summary
• Microsoft Office: MS: Word, PowerPoint, & Excel
• Administrative Experience
• Clerical Experience
• Accounts Receivable
• Multi-line Phone Systems
• Underwriting
• Word Processing
• Phone Etiquette
• Bookkeeping
• Event Planning
Education
Ashford University – Psychology Major
Certificate: Clerk Typist II
Houston Community College
1978
Kashmere Senior High
Graduate May 1974
PROFESSIONAL HIGHLIGHTS
Pema Healthcare Systems (Healthcare Provider) 10/2017-Current
• Transport clients to and from medical appointments
• Assist with light housework, such as dusting, vacuuming, or doing the dishes
• Administer necessary medication throughout the day
• Provide emotional support to the client
• Offer mobility assistance when required, such as helping the client out of bed
• Assist the client with maintaining personal hygiene
• Monitor changes in physical and mental health
• Engage the client in activities they enjoy and can perform
• Follow all relevant local, state, and federal requirements for providing safe health care services
• Stay up to date with new best practices and studies in relevant medical fields. This may include attending workshops and training seminars.
FEMA/ Federal Emergency Management Agency (Customer Service Agent- Temp) 10/2022-01/2023
• Respond to incoming calls, and make occasional outbound calls regarding Federal Emergency Management Agency (FEMA)
• Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks
• Complete basic call-related input in computer terminal to phone inquiries
• Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
• Meet Quality Assurance (QA) and other key performance metrics
• Track and document all inquiries using the applicable systems
• Maintain updated knowledge of the Contact Center performance requirements as well as corporate and project policies and procedures
Houston Community College/ Southwest Campus (Financial Aid Assistant/Officer Administrative Assistant/Administrative Receptionists) 09/2008-10/2019 (Retired)
• Set up and coordinate meetings, conferences, and appointments for the campus president and senior staff
• Supervise the flow of communication for the office of the president
• Assistant students applying for FASFA, including grants, loans, and scholarships
• Advising students of documents needed, to complete the process
• Answering multiple phone lines
• Responding to emails in a professionally and timely manner
• Detailed inspections of all conference rooms before staff meeting, and providing necessary equipment required for presentation of events
• Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Contribute to team effort by accomplishing related results as needed
• Carry out administrative duties such as filing, typing, copying, binding, scanning, etc.
• Organize travel arrangements for senior managers
• Write letters and emails on behalf of other office staff
Houston Police Department (Clerk III/Accident Division/Administrative Associate/Staff -Review Record Division) 03/1981- 02/2006 (Retired)
• Use computer applications extensively such as Microsoft Word, Excel, Access, Power Point and Project. Develops spreadsheets, data bases etc. to streamline work efforts
• Answer high volume incoming calls on multiple lines
• Completing filed accident reports for citizens that have been filed
• Typing offense reports for DWI/DUID, suspects
• Enter information using database to send to the District Attorney office for filing of charges
• Typing witness statements in detail without error
• Assist Officers and other law enforcement agencies
• Review and edit offense report entered the system, for accuracy and to be sent for coding
• Create reports for stolen vehicles and verifying that all information is accurate
• Coordinates special projects and conducts field investigations to evaluate project progress
• Research or assists in researching technical or administrative topics and prepares reports
American General Insurance Company (Insurance Claim Clerk/Transcriber II) 12/1978 - 08/1980
• Review insurance policy for accuracy, before submitting to underwriting for processing
• Bookkeeping duties, which included various billing responsibilities
• Input claim information into system for processing and calculate settlement amounts according to guidelines
• Submit each insurance claim after verification for final processing via an electronic submittal form system and review the reception of the claim with a final check
• Interpret the language in the overview of benefits summary explanation for the insurance policy and apply interpretation to the claims review process
• Update policy forms and claims information when insurance coverage changes have occurred and notify appropriate parties of the changes when necessary
• Answer high volume incoming calls to assist clients
• Communicate daily with customers and insurance adjusters regarding insurance claims