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Administrative Assistant Customer Service

Location:
Florida
Posted:
April 15, 2024

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Resume:

Sharon McGettrick

**** ******* **.

Clearwater, FL 33759

727-***-****

ad41be@r.postjobfree.com

Objective: Obtaining an engaging position that will give me new experiences to fulfill a purposeful career opportunity.

Education

• Cortiva Humanities School of Massage – 2007-2009

- Certification and Diploma of Neuromuscular Studies

- Certification and Diploma in Massage Therapy

• St. Petersburg College – 1983-1986

- Associates Degree in Paralegal Studies

Summary of Qualifications

• Reliable, Organized, and Professional

• Excellent customer service skills and multitasking

• Knowledge of multiple computer programs regarding insurance benefits, claims and pharmacy

• Highly proficient in Microsoft Office, Facets, Maccess, Camps and City Works Professional Experience

Medicaid Done Right – Document Verification Processor 03/2023 – 04/2024

• Processed legal documents by state regulations involving requesting, scanning, and uploading.

• Speaking with institutions to obtain verification letters for new and current Medicaid users. Pinellas County Sheriff’s Office – Administrative Assistant 04/2022-12/2022

• Creating work orders and service tickets to dispatch maintenance teams at assigned locations.

• Contact and schedule with contractors in order to receive quotes on services requested. BayCare Health Systems – Insurance Verification 12/2021-04/2022

• Verified insurance authorizations for individual hospital procedures.

• Communicated with insurance companies and physicians to finish appropriate data files. Apple One (Simply Healthcare) – Utilization Review Representative 04/2020-10/2020

• Created and processed authorizations for inpatient admissions.

• Administrative review and support for non-clinical teams. Humana Healthcare - Customer Care Specialist - Tampa, FL 10/2014-11/2019

• Aiding the customer with claims, referrals, authorizations, and supplemental Medicare.

• Government Healthcare regulations with policy and procedure.



Contact this candidate