Crystal Batts

Accountant

**** ******** ******

Houston, TX 77004

478-***-****

ad41ai@r.postjobfree.com

EXPERIENCE

U.S. Small Business Administration, Buffalo, NY —

Customer Service

Jan 2022 - PRESENT 40+hours Weekly

● Duties include:Working in a high-volume call center answering phone inquiries.Responding to a variety of customer inquiries, ranging from routine to complex, and providing detailed information to the public

regarding federally declared disaster and SBA's disaster loan program.Assisting borrowers with completion of their loan closing documents and answering questions regarding the loan closing and disbursement

process.Using a variety of computer systems to research customer inquiries, record call activity and prepare appropriate forms and letters.

Assurant, Fort Valley, GA — Customer Care Specialist May 2021 - Jan 2022 40+ hours Weekly

Duties include: Customer Service- Insurance tracking for lending companies • Data entry • Written and Oral

Communication • Independent Research• Time

management- Adhere to handling and scheduling and

deadlines • Attention to detail . Decision making

Love and Kindness Ministries, Fort Valley, Ga-Accountant Jan 2017 - April 2022 40+ hours Weekly

Conducts independent examinations and audits of income tax returns that cover a diversified spectrum of individual and business taxpayers, and non- profit organizations. Analyzes amendments to existing plans to determine if their qualification or exempt status is adversely affected. Education

Fort Valley State University

B.B.A, Accounting

May 2021

GPA:4.0

Activities and Honors

• IHOPE Peer Advocate

• National Society for

Leadership and Success

• National Association

of Black Accountants

Projects

Organic Growers

Poccountant

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