SKILLS

WORK HISTORY

ALEATHA LAWSON

407-***-****

ad419q@r.postjobfree.com

Fifteen years of Customer Service Experience with a solid five years of Medical Records Clerk experienced in areas such as medical receptionist, Billing, Administrative Assistant, Scheduler, and Admissions. Excellent written and verb communication skills with strong organizational skills. Effective multiple task and extremely productive in a high volume, and stress, environment. Proficient in Microsoft office, Excel, Power Point Organized, detail-oriented and a team player with excellent communication and interpersonal skills.

Computer Literate; Speaking; Active Listening;

Writing; Reading Comprehension; Coordination;

Social Perceptiveness; Active Learning; Critical

Thinking; Dependability; Cooperation; Integrity;

Self Control; Concern for Others; Stress

Tolerance; Adaptability; Flexibility.scheduling

appointments, balance, billing, Call Center, CNA,

charts, Computer Literate, credit, Critical

Thinking, clients, Customer Service, Customer

Care, database, driving, filling, filing, Insurance, Listening, notes, Excel, Office, next, PDF,

prescription refills, progress, Speaking, Radiology, Reading, receiving, sales, Scanning, scheduling,

skin care, switchboard, telephone, triage

FDOT/SUNPASS

Customer Service Representative // Ocoee, FL // April 2017 to Current Assist with complaints, order, account error, billing issue and payment on the customers accounts.

Post customer billing payment on their account advise customer of their account information and charges Call Center inbound and outbound calls utilize computer technology to handle high call volumes.

Setup new accounts, activate new transponder's, add vehicles and payments on the customer account Post payments on Toll By Plate account and review account payment balance on the account.

Update customer account, Backdating Vehicle Subscription dates up to 45 day by the license plate.

Setup Commercial Fleet account up to 100 vehicles on the account. Assist customer with account refund on their account payments Assist customer with any information regarding their license plate number with the motor vehicle office Assist customer with collection charges and plate hold on the customer license plate Update customer account demographics on their accounts.

Technical Management Resources, Inc

Medical Records Clerk // Winter Park, FL // February 2016 to August 2016 Scan medical reports Consolidate patient records into PDF file. Uploading medical records into retrieval management database. EDUCATION

Scanning all progress notes, Hospital discharge notes, consults notes. Audit patient records for review electronic uploading for medical insurance. Human Healthcare Inc

Medical Records Retrieval Specialist // Altamonte Springs, FL // September 2015 to November 2015

driving to medical office to Retreat medical files for insurance companies. Scanning all medical records and uploading into a secure medical database for review for medicalinsurance offices.

Consolidating all patients files into a PDF filing system. United Health Group Optum Service, Inc

Customer Engagement Specialist // Orlando, FL // September 2012 to June 2015 Operating telephone switchboard system, scheduling patient appointments, Insuranceverification. filling in patience demographics, prescription refills, medical referrals, sending Urgentmessages to triage nurse..

Pure Connection Phone Accessories

Sales Associate // Orlando, FL // January 2010 to May 2012 Completed and close purchase sale.

Received and processed cash, credit payments for in-store purchase. Increase purchase total sale by recommending additional items. Estee Lauder, Belk, Inc

Sales Associate, Beauty Advisor // Kissimmee, FL // February 2008 to January 2009 Sterilized equipment and clean work area.

Keep records of clients cosmetic needs.

Demonstrate howto clean and care for the skin properly and recommend skin care regimen. Outsource skin care projectand makeup events to meet sales goals. Follow up with clients for monthly skin care replenishes andgift time promotions.. Dillard's Department Store

Estee Lauder Cosmetic Beauty Advisor // Ocoee, FL // November 2003 to October 2007 Sterilize equipment and clean work area.

Keep record of clients cosmetic needs and previous purchases. Demonstrate how to clean and care for the skin properly and recommend a skin care regimen. Maintain skin care case visual for new products and skin care gifts . IMI Imaging of North Miami Beach

Medical Records Assistance Manager // North Miami Beach, FL // April 1995 to April 2000 representative office duties were support Physician Office Team greeting and checking in patients receiving co-payments verifying health insurance, conduct Court depositions for medical subpoenas, purging medical records scheduling appointments, confirming appointments, assist Radiology tech with new patients. Printing out billing payments, pull charts for the next business appointment.. Certificate in CNA/HHA

Chase Learning Institute // Orlando, FL // October 2003 Vocational Certificate in Medical Records Keeping

Lormans Business Center Inc // Miami, FL // May 1998 ADDITIONAL INFORMATION

Medical Billing

Valencia College // Orlando, FL // 2012

Willing to relocate: Anywhere

Willing to relocate: Anywhere, Authorized to work in the US for any employer Awards, Achieving Academic Excellence Black High Achievers Club, Valencia CollegeMarch 2011

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