Latoya Terin Gray

****-* *** **** **.

Hopewell Virginia 23860

Phone: 804-***-****

Email:ad419l@r.postjobfree.com

Summary

I am seeking employment where I can continue to use my excellent customer service skills, leadership abilities, and strong work ethic to advance and further gain experience in the workforce.

Work Experience

SunTrust Bank February 2013- June 2019

Teller Coordinator

Colonial Heights, Virginia

Duties & Accomplishments:

● Handle face-to-face banking transactions in a branch, not limited to processing deposits, withdrawals, payments and accurate balancing.

● Schedule branch Team Members.

● Participate in the selection/hiring process of Tellers.

● Approve Wire Transfers.

● Ensures that all Tellers are aware of, and participating in, achievement of service and sales goals.

● Responsible for coaching and development of Tellers, and Operations of Teller line.

● Proficiency with all Teller application transactions and process Teller operations.

● Provide courteous and professional teller service to thousands of clients annually.

● Proficient with advanced and complex teller transactions such as foreign exchange, night deposits, ATM balancing, and perform skills which require a deeper knowledge of the system.

● Successfully perform daily tasks for monthly and yearly operation/audit visits.

● Responsible for three person teller team and large daily cash limits.

● Responsible for setting all vaults with correct time.

● Complete operational functions such as approving transactions, cash control, branch security, internal control.

● Build lasting rapport with clients that assist my branch in defining the best solutions to reaching client’s financial goals.

● Conduct numerous official transactions, such as, money orders, deposits, withdrawal tickets, account statements and payment coupons upon client’s request.

● Utilize established procedures to ensure the best results for both parties.

● Engage clients in a purposeful dialogue in an effort to understand which solutions will best suit their needs and create customized product and service solutions that address those needs.

● Successfully identify sales referral opportunities and make appropriate referrals.

Wal-Mart 2160 February 2008- November 2017

Money Center Cashier

Petersburg, Virginia

Duties & Accomplishments:

● Provide superior customer service.

● Identify needs and suggest add on items to customers.

● Assist customers with locating products in the store.

● Ensure customers get the most competitive prices through ad matching.

● Quickly and efficiently process customer orders through check cashing, printing money orders, check free bill pay, as well as, the use of MoneyGram to process a variety of transactions, such as, express bill payment, receiving money, and also wiring money.

Randstad-Temp Agency May 2009- December 2012

Temporary Employee

Petersburg, Virginia

Duties & Accomplishments:

Sabra Dipping Company

● Performed packing duties according to line leaders’ request.

Standard Motor Product

● Was a team leader who handed out locations for parts to be picked then had to remove parts from BWD brand boxes to Intermoter brands boxes (Unpack-Repack).

● Printed manifest from WMS by using an RF Gun (Scan Gun) to obtain a manifest.

● Used manifest to verify all products in the box, after verifying product I printed dual labels using Easy Label program for all unit boxes.

● Served as acting team leader, which entailed overseeing six employees in the Export department.

● Worked with different Customer Service Representatives to ensure that orders were properly packed and shipped according to state laws and regulations and also to the satisfaction of the vendors/customers.

● Shipped products to locations overseas using UPS, Fed-Ex and several different trucking companies.

● Used different programs such as Mainframe, WMS, Connect Ship and all Microsoft programs.

● Certified electric pallet rider and Taylor Dunn and also know how to use a hand pallet jack.

Education

Hopewell High School June 2003

Hopewell, Virginia High School Diploma

Additional Skills

● Proficient in Microsoft Word and Outlook.

● Easily adapt to new computer software.

References

Katrina Bryant

3909 Yosemite Ct.

Hopewell, Virginia 23860

804-***-****

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