Shonta Matthews

Cell: 248-***-**** Email: ad418i@r.postjobfree.com Farmington Hills, MI 48334

Skills

•Enthusiastic, caring employee that is passionate about providing outstanding service to clients.

•Problem solver with proven ability to bring quick resolution to challenging situations.

•Strong leadership, analytical, project planning and coordination skills.

•Effective organizational skills with ability to maintain productivity in fast-paced work environments.

•Excellent client facing skills including self – presentations and clarity of verbal and written communications.

•Strong drive for results to meet short and long-term strategic goals.

•Excellent analytic, problem-solving, and decision-making skills.

•Proficient in Microsoft Office, Visio Project, JIRA, and Salesforce.

PROFESSIONAL EXPERIENCE

Project Manager, EPSILON

TROY, MI 2022-PRESENT

Liaison between GM clients, vendor partners, internal clients, and data engineers to define marketing campaign requirements.

Document business requirement to detail the inputs, outputs, processing, and personalization rules for the excitation of each campaign.

Partner with data engineers to ensure accurate execution, including the mandate of quality checks at every stage of the production process.

Collaborate with account team on audience targeting, test strategies, and reporting/analytics requirements.

Build and manage project timelines to ensure all milestones are met.

Manage day to day file transfers and file QCs.

Develop process improvements to make workflows more efficient and ensure programs achieve optimal results.

Collaborate with internal teams to determine scope of new programs. Requirements and prioritization of enhancements.

Manage data integration points between the client, Epsilon and vendor partners.

Senior Data Solutions Specialist, EPSILON SOUTHFIELD, MI 2011 – 2022

• Lead and manage workflow of daily operations for the account team's assigned customer profile.

•Manage projects including analysis, project planning and implementation.

•Collaborate with appropriate business areas to implement proposed solutions and manage programs to evaluate effectiveness, and time delivery of results.

•Responsible for overseeing execution of projects to ensure stringent quality control processes are followed for all deliverables.

•Nurture ongoing relationships with client and vendors to minimize issues.

•Implement and conduct training sessions on process improvement, project requirements and back office fulfillment procedures. Monitor all aspects of vendor work and ensured that contract deadlines are met.

• Coordinate and led bi-weekly & monthly status meetings with account directors, business development and data strategy teams to discuss new revenue opportunities, monthly forecasts, project status and allocation of support resources when necessary.

Senior Account Manager, EQUIFAX DMS

DETROIT, MI 2000-2008

ALPHARETTA, GA 2008 – 2011

•Led service efforts and day-to-day management of assigned accounts profile.

•Managed daily operations for the Equifax List Select configurable install fulfillment process on a 6-week cycle

•Monitored project progression to ensure the client's expectations and goals were exceeded.

•Developed & Implemented daily training tools for order management, sales support and National & Regional project managers.

•Provided cross-functional sales support to assigned account directors.

•Identified, documented and communicated organization risks, inconsistencies and opportunities in a constructive manner.

•Created & presented monthly account penetration plans to upper management in efforts to identify up sell and cross sell opportunities.

EDUCATION

Bachelor of Science in Marketing Wilberforce University, Wilberforce, OH 1999

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