SUSAN JENSON SCHAEFER

***** ******** **. ~ Firestone, CO 80504

Cell: 832-***-**** E-mail ad418a@r.postjobfree.com

Executive Director looking to use her extensive experience of over 35 years, to invigorate a community to exceed company objectives and success.

Summary of Qualifications

Multi-faceted, results-oriented Executive Director with comprehensive experience demonstrating quantifiable achievements and expertise encompassing all facets of legal, management and community functions. Combines a unique blend of visionary leadership and executive business savvy with competencies to spearhead strategic planning, execution of billing/collection management, operational and administrative initiatives to drive the community success.

Results-oriented professional that offers a solid background of experience. Outstanding communication and interpersonal skills with a reputation for forming productive relationships at all levels. Natural leader that builds cohesive teams and fosters collaborative efforts, providing the motivation and direction to drive excellence. Strong critical thinking, problem solving, and time management skills with success handling multiple responsibilities and projects. Knowledgeable and skilled in:

Property Management Strategic Planning Reports and

Presentations

Billing/Collection Management Employee Supervision Budgetary

and Development Implementation

Professional Experience

Platte Valley Intermountain Hospital, Brighton, CO 2024 – Current

Emergency Room Clerk/Secretary

Answering Phones in the ER

Scanning patient EKG’s, discharge paperwork, etc. to Solarity

Scheduling Doctor to Doctor consultations

Prepare stoke and cardiac paperwork for transfer

Prepare necessary paperwork for patient transfer to specialty care

Prepare M1 patients paperwork for transfer

Prepare discharge paperwork and labels for nurses

Up to date on all training classes thru June

Up to date on all HIPPA Laws

Overhead paging for ambulance arrivals

Right at Home Senior Care, Fort Collins, Colorado 2022 – 2024

Human Resources/Recruiter

Finding suitable caregiver candidates to add value to the organization

Developed recruitment strategies to meet the objectives of the organization

Screen incoming resumes and application forms

Perform Background and Reference Checks

Design and update job descriptions

Interview candidates, phone and in person

Update job ads

Onboarding paperwork

Training new hires

Conduct Disciplinary Actions

Maintain employee records according to Chapter 26 Regulations

Waterford Retirement Community, Deer Park, Texas 2007 – 2018

Community Executive Director

Executive Director of a 120-unit Independent Retirement Community

Maximizing revenue and building census through hands-on daily management

Directed marketing team so as to increase occupancy from a low of 67% to the current level of 96%

Managed all aspects of safety throughout the community

Creation and implementation of quarterly and yearly budgets for the departments, resulting in a cost savings for the community with a yearly Positive NOI.

Management of all areas to include marketing, dining/food and beverage, activities, transportation, housekeeping, safety, resident services and maintenance

Build positive relationships with all residents through daily interaction, including attending resident activities, trips and events resulting with a yearly RSS of 96 to 98%

Hire/train employees. Direct supervision/performance evaluation of 38 employees.

Established relationships with community vendors/contractors including health care personnel and maintenance contractors

Village on the Park, Friendswood, Texas 2006 - 2007

Community Director

Director of a 162 unit Independent Retirement Community

Maximizing revenue and building census through hands-on daily management

Directed marketing team so as to increase occupancy through inside and outside marketing events

Creation and implementation of quarterly and yearly budget for the departments within community

Oversee all daily operations of site

Management of all areas to include marketing, dining/food and beverage, activities, transportation, housekeeping, safety, resident services and maintenance

Build positive relationships with all residents through daily interaction, including attending resident activities, trips and events.

Hire/train employees. Direct supervision/performance evaluation of 34 employees.

Established relationships with community vendors/contractors including health care personnel and maintenance contractors

CMI Real Estate, Houston, Texas 2005-2006

District Manager

Supervise 5 properties for a total of 1153 units, mostly Class C, conventional.

Hire and train employees. Supervise approximately 30 employees. Mentor and motivate employees and evaluate their performance

Prepare operating budgets as well as capital expenditure budgets and monthly financial reports to include occupancy reports and variance reports

Responsible for the management of all billing and collections. Brought delinquency to less than 3%. Decreased expenses by 10%

Established excellent vendor relationships

Developed marketing strategies to include increasing curb appeal, establishing model units and comprehensive competitive analysis which resulted in increased occupancy

Oversaw maintenance programs and decreased apartment turnover time

Increased overall occupancy of portfolio from 91% to 96% since December 2005, with one property increasing from 70% to 78% without loss of revenue

Barron Builders and Mgmt. Co., The Woodlands, Texas 1992-2005

District Supervisor

Supervise 12 properties consisting of Section 8 Multi-Family, 202 Elderly, Prac 811 Handicapped, Tax Credit, ADHP, Conventional, Section 236 and Home Program

Review 50059’s, Schedule 2’s, Compliance Report for Tax Credit, and resident file audits to ensure compliance with established polices and procedures

Specialize in preparation of annual budgets, capital budgets, and budget control, marketing, curb appeal, leasing of new construction and rehab, bidding and contract procedures, addressed maintenance and safety issues, oversee contractors, working in high crime/low income areas

Hire, train, and supervise staff in accordance with company polices, performs performance evaluations on supervised employees, assists property managers with new hires, status changes and termination of site level employees, resolves resident relation issues and court resolution of lease violations

Inspect the properties to ensure the highest standards are maintained for a REAC inspection, review/audit property administrative, accounting and maintenance areas to ensure compliance for an On-Site Management Review, inspect vacant apartments for make-ready condition

Great rapport with the local HUD office

Education and Training

Houston Community College, Houston, Texas

Waltrip High School, Houston, Texas

AHMA (Association of HUD Management Agents) HUD Occupancy Training

TDHCA (Texas Department of Housing and Community Affairs) Compliance Training For Low Income Housing Tax Credits

LHFA (Louisiana Housing Finance Agency) Affordable Housing Training

TAA (Texas Apartment Association) Low Income Housing Tax Credit Compliance Training

HUD Training

Oracle, Reps, Kronos,

Responsible for the day-to-day operational execution within a small AL/MC building. Manages occupancy and monthly financial performance for the property. Maintains positive working relationships with all residents, resident family members, employees, and the business community.

Under direct supervision of an Executive Director, responsible for all operations, acting as contact for all staff, residents, prospects, community organizations, government agencies and the public. Supervises, directs, and motivates staff. Maintains superior training and morale. Ensures training programs are effectively executed. Maintains high degree of resident satisfaction and retention through consistent delivery of high-quality services. Provides leadership for staff and residents to include pro-actively solving problems and resolving issues. Administers annual resident satisfaction survey. Executes renewal program with existing residents through a proactive program ensuring the highest renewal rate possible. In conjunction with the Executive Director, develops annual operating and capital budgets. Maintains budget accountability to the Executive Director, aggressively anticipates and minimizes negative budget variances and deficits. Meets and exceeds budget occupancy goals for the property. Continually explores means of revenue enhancement and expense reduction. Hires, trains, disciplines and terminates employees in accordance with company policies. Reviews hires, promotions, disciplinary actions and termination of employment of associates with attention paid to consistency in the selection and retention of quality personnel. Ensures buildings, grounds and property are up to company standards through the oversight of preventative maintenance systems and programs, and frequent inspections that meet company standards of excellence. Maintains current departmental policies, procedures, and licenses in accordance with all requirements. Fosters creativity among staff to deliver the highest quality and optimum services. Responsible for creating and maintaining an atmosphere of stability. Acts as a member of Resident Counsel. Develops and maintains a positive image with community. Becomes active in social and civic affairs of the local community. Represents the facility and the company to governmental agencies, professional organizations, community groups and other appropriate public agencies/groups. Conducts department head meetings on a weekly basis. Conducts quarterly associate meetings to review safety on all aging issues and building issues. Conducts quarterly residential meetings. Keeps current on competitive projects and programs in the market place.

The Executive Director provides d

Ensure that our guests have a super clean room, with extraordinary customer service.

Ensure that all safety and security processes are executed to keep our employees, guests and building safe.

Administer and control the hotel revenue and expense budgets.

Analyze Profit & Loss and General Ledger statements. Submit P&L Variance Reports in a timely manner.

Participate in a daily and direct hands on way leading the operations of the housekeeping and front desk teams.

Facilitate lead management processes within the hotel and provide sales support to team.

Oversee tracking of leads and results, follow up that sales leads are actively managed and followed up on.

Maintain relationships with target accounts. Sustain pieces of business that are core business. Retain and service that business.

Take ownership of sales when the DOS isn't available and assist DOS in joint calls on accounts.

Review and approve the hotel payroll. Review and approve transmittals and other front office paperwork and reports.

Coach and train all members of the hotel team on their role in the sales process.

Review room inventory management to ensure maximization of room revenue.

Ensure proper selection, training, counseling and motivation of all team members. Hire, train, counsel and motivate management team members.

Ensure proper administration of benefits programs to all hotel team members.

Review all hourly personnel performance appraisals. Conduct all management performance appraisals.

Authorize direct bill accounts and monitor the administration of Accounts Receivable.

Ensure team member attitude of attentiveness and anticipation of guest needs.

Ensure proper delivery of guest special requests.

Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with guest services and facilities.

Monitor results of guest comment cards. Take appropriate corrective actions on a timely basis.

Respond and follow up on all written guest complaints. Ensure guest satisfaction with resolution of the complaint or problem.

Inspect rooms according to quality standards for cleanliness and proper preventative maintenance.

Develop and maintain hotel programs to assure that the quality program criteria are met.

Ensure all team members are trained to act according to procedure, in the event of an emergency or accident at the hotel.

Ensure a viable key control program is in place in all hotel departments, with documentation.

Ensure team members follow appropriate cash control procedures.

Ensure the security needs of the property and guests are met.

Conduct regular team and sales meetings.

Respond to requests from immediate supervisor. Follow-up with immediate supervisor on a regular basis.

Capacity to do whatever it takes to make this hotel successful!

Hotel management experience a big plus.

Proven job stability in previous employment

Desire to meet/exceed high standards

Exceptional Attitude

Attention to Detail

Computer proficiency

Exceptional organizational skills

Willingness and ability to work hard

Minimum of 2-3 years consistent management experience

Passion

Integrity

High degree of self-motivation and Initiative

Achieves operating margin and cash flow goals including budgeted revenue and expense goals

Occupancy (Sales and Marketing)

Serves as Sales Manager leading sales team to achieve marketing and occupancy goals

Talent/Staffing

Interviews, hires, trains, evaluates, supervises, supports, counsels and develops management team

Ensures managers interview, hire, train, evaluate, supervise, support, counsel and develop staff appropriately

Actively participates in and encourages staff retention programs, including timely evaluations and GEM program

Must be able to plan, develop, organize, implement, evaluate, benchmark, and direct staff to ensure high quality resident care and services are delivered

Must ensure community is compliant with all Federal, State, local, requirements

Must serve as effective representative for Century Park in the surrounding community

Must ensure census goals are met

Must prepare and operate within annual budget

Must effectively supervise department directors

Must exhibit excellent customer service and a positive attitude

Must be able to assist in the evacuation of residents

Must demonstrate effective people skills with staff, residents, families, vendors, and community

Must be able to read and interpret financial records and reports

Must possess the ability to make independent decisions when circumstances warrant such action

Must be knowledgeable of administration practices and procedures as well as the laws, regulations, and guidelines governing the senior services industry

Must have the ability to implement and interpret the programs, goals, objectives, policies, and procedures of the administration department

Must perform proficiently in all competency areas including but not limited to: daily leadership responsibilities, supervisory responsibilities, financial responsibilities, regulatory compliance, resident rights, and safety and sanitation

Maintains confidentiality of all proprietary and/or confidential information

Must understand and follow company policies including harassment and compliance procedures

Displays integrity and professionalism by adhering to Century Park's Code of Ethics and completes all required compliance training

le, AD Participate in on-the-job training experiences for the Executive Director role, learn new skills about senior living, and be able to demonstrate increasing proficiency and expertise with managerial

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