Mary D. Mulcahy

*** ***** ***** *****, *******, FL 32828; 407/230-7453; ad417j@r.postjobfree.com

Experience Marketing Assistant/Marketing Specialist

April 2015 to Present; HECM Senior Home Financing, Orlando, FL; compiled

marketing reports, wrote thank you notes to every client after loan closings,

started company newsletter, called prospects in Florida, Texas and Tennessee

to get referrals for our loan officers. Contacted Real Estate Boards in State of

Florida to schedule CE classes; researched lists of associations for loan officers

to call to give a brief educational presentation; called Real Estate Companies to

schedule CE Classes; certified by State of Florida to teach CE Class about

HECM Home for Purchase Program; writing a book on Reverse Mortgages;

compile stories of satisfied seniors and their Reverse Mortgages, write scripts for

videos, “star” in videos to be sent out on Social Media to advertise our products.

Patient Care Advocate

Nov. 2012-Feb. 2013; Express Scripts, Orlando, FL; took orders by phone for

prescription refills, tracked orders that had shipped, but had not arrived, moved

pending order status, investigated “stopped” or “voided” orders, explained mail

order program to new patients, clarified MD’s role in faxing, calling in or

E-prescribing a new prescription, took payments, authorized credits, provided

drug pricing, explained prescription coverage plan to members, transferred

clients to correct departments, including a Resolution Team Leader if the

situation was an “escalation.” Received a Perfect Attendance award, the

Most Courteous award, and also a 100% Quality Score.

Customer Service Representative

April 2011 to Present; TeleTech, Inc., at Houghton Mifflin Harcourt, Orlando, FL Took phone orders for school text books, checked availability; tracked purchase orders, orders and backorders; searched HMH data base for books by ISBN number, title and author; used multiple programs to answer customer questions; authorized returns, replacements, credits, debits and, when necessary, escalations; frequently sent emails to clients concerning their issues, including quotes, pro formas and “missing” orders; I have received an Excellence Award for customer service and clients often asked to speak to my supervisor because

I have demonstrated superior service

Financial Services Representative

February 2010-April 2011; hold Life, Health and Fixed Annuities License, also Series 6 License for Mutual Funds and Variable Products; utilized cold calling, email and telemarketing to prospect; held educational seminars with my business partner for local associations; studied to earn LUTCF; chosen for TSA Partnership Sales Group for schools in Osceola County; volunteered for Junior Achieve ment by teaching a course on Personal Finances in area high school.

Marketing Director 2007-2010; Senior Education Foundation, Orlando, FL

Managed direct mail campaigns to create awareness in the community of

the benefits of reverse mortgages; assisted company president at weekly

and monthly reverse mortgage seminars; wrote copy for advertising in

newspapers and in local publications directed to senior citizens

Fraud Prevention Specialist/Member Service Representative

2005-2007; Insight Financial Credit Union, Orlando, FL

Researched and evaluated all potential or identified fraud accounts, contacted members, financial institutions and law enforcement regarding fraudulent transactions, created files for investigation/prosecution, reviewed all assigned reports for possible fraud activity; opened new accounts, answered member questions and concerns, referred members for investments, mortgages and loans, Treasurer of Employee Committee

President

2003-2005; MD Mulcahy Enterprises, LLC, Orlando, FL

Authorized distributor of air and water purification units for EcoQuest International, Inc., of Greenville, TN; sold to hotels, nursing homes, animal shelters, veterinarians, and residential customers; utilized cold calling, direct mail, surveys, seminars and trade shows to sell product

Bank Officer and Loan Officer

2001-2003; Citibank, Huntington, NY

Manager Bank at Work Program, held NY State Life & Health Insurance License, solicited new accounts, sold Home Equity Loans, Life Insurance and Fixed-Rate Annuities, made presentations to local business owners/managers regarding personal and business checking, investments and mortgages

Assistant Manager and Loan Officer

1996-2001; The Bank of New York, Long Island, NY

Held NY State Life & Health Insurance License, ran operations, trained new employees, responsible for daily administrative duties and compliance with all procedures, new accounts, loans and investment referrals, consistently made and exceeded account and deposit goals

Manager and Assistant Manager

1989-1996;Charter Club, Amanda Fielding, Casual Corner, Lake Grove, NY

Sold women’s clothing and accessories, responsible for hiring, training, inventory, sales goals, floor sets and schedules; developed Preferred Customer Program, won customer service awards, increased sales 40% over previous year at Amanda Fielding and raised store ranking to Number One, member Vice President’s Sales Club at Casual Corner which meant that I had sold $100,000

worth of merchandise by the month of September.

Regional Sales Specialist Southeast Territory

National Product Manager

District Sales Manager New England Territory

1979-1983; Adler-Royal Business Machines, Union, NJ

Introduced electronic and memory typewriters to dealer network, trained personnel, devised “Train the Trainer” seminars, made presentations to major accounts, interviewed prospective hires, participated in numerous trade shows; designed direct mail campaign, wrote new operator manuals for word processing typewriter, liaised with factory in Europe, created Sales Manual for 2000-member dealer network, designed and taught Sales/Product Training Seminars for entire country; ran 60-dealer network, sold entire product line, made major account pitches, appointed key dealers, held seminars to train dealer sales and service personnel, responsible for second largest sale in the history of the company

Assistant Editor

National Account Manager

1977-1979 & 1984; Datapro Research Corporation, Delran, NJ

Reviewed new office machine product introductions, wrote competitive analyses, coordinated special vendor research projects; attended trade shows, successfully sold customized field sales manuals to Fortune 500 Office Equipment Manufacturers

Education College of St. Elizabeth, Convent Station, NJ BA French

Elected to Kappa Gamma Pi - National Women‘s Honor Society

Sorbonne, Paris, France – The University of Paris-Degre Moyen

Glassboro State College, Glassboro, NJ (now Rowan University)

Teaching Certification K-12

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