Victor J Cook
***** *********, *** *****, **, ***48 I 586-***-**** I ad416d@r.postjobfree.com
CAREER PROFILE
Restaurant/Hotel Operations with vast hands-on experience. Ability to perform and excel in multiple areas of hospitality from Ops, HR, metric analysis and finance.
EXPERIENCE
Landry’s River Crab and Blue Water Inn, Assistant General Manager
St Clair, MI June 2021 to present
Increased Guest Survey scores to concept best thru training, motivation and awareness
Reduced turnover to 47% in 2022 through honest communication and assessments
Panera Bread, Region Assistant General Manager, July 2019 to May 2021
Worked as acting GM in 8 of 9 region cafes while maintaining standards and procedures
Maintained staffing levels and standards during Covid-19 challenges
Texas de Brazil, General Manager, Detroit, June 2018 to June 2019
Increased all metrics through follow-up training, salesmanship workshops, hiring personality individuals and delegating AOR’s to strengths of management team
Increased sales and flow thru collaboration with staff, defining roles and testing knowledge
Andiamo, General Manager, Warren, MI August 2017 to June 2018
Operated fine dining restaurant with 120 seats and banquet venue with 900 person capacity
Advanced/enhanced banquet operations with nearly $1.8 million increase in revenue YOY
Darden Olive Garden, General Manager, Hilton Head, SC February 2013 to August 2017
Earned President’s Club status one year and Hospitaliano Award two years with trips for entire management team to Italy these two years by inspiring entire team to performs flawlessly
Education
St Joseph High School, St Joseph, MI
Kalamazoo College, Kalamazoo, MI
References
Furnished Upon Request