Emily Solle Cassopolis, Ml ***** ad413j@r.postjobfree.com

+1-574-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative Tom's 24 Hour Towing, Inc. - Elkhart, IN August 2023 to Present

1.Answer multi-line telephone system in order to respond quickly to customer's emergencies.

2.In charge of 25 different accounts. As well as sending out monthly billing statements for their Accounts Payable Departments.

3.I use google maps, manage database records, and file paperwork daily in order to assist my accounts as well as non-account customers with their towing questions/needs.

4.I receive, store and release impounded vehicles and related property for customers.

5.Responsible for identifying and verifying the make, model, color, issue with vehicle and other details of the vehicle for each impound/accident we get in at our facility.

6.I have to use my multi-tasking skills for the day-to-day processes for my customer service position.

7.I'm in charge of the multi-stage process of all of the vehicles that go unclaimed at our business. This includes sending out the proper documentation to the vehicle owners, and making sure the proper time has lapsed before filling out the necessary Indiana State BMV paperwork to dispose of those vehicles that have been in our lot for more than 30 days.

8.I have many years of data entry experience, as well as being an experienced user for different Microsoft Office programs.

9.My excellent auditory and visual observation skills allow me to assess tasks and provide information to our drivers.

Customer Service Representative/Order Processor

Statewide Aluminum - Elkhart, IN April 2021 to August 2023

•Process incoming customers orders, responded to customers emails efficiently and in a timely manner.

•Responsible for answering a multi-line telephone for the Shipping/Receiving department. As well as organizing and filing our customers invoices/paperwork.

•Participated in Kaizen events as needed to make sure the company was running efficiently.

•Assisted other departments in fullfilling our customers shipping and freight needs.

•Scheduled carrier shipments for the day, and made sure each order had the correct paperwork/labels before shipping.

•Worked independently with little supervision as well as workied with my co-workers as needed.

•Responsible for tracking Freight cost, sending out open order reports, and scanning paperwork to the customers daily.

•Cross-trained in scheduling department, and filled in as needed for my co-workers.

Production Scheduler & Administrative Assistant to HR U.S. Cargo - Bristol, IN

May 2017 to April 2021

•In charge of Master Scheduling for both Plants.

•Communicated on a daily basis with Production Management, Supervisors,

•Purchasing Team and Sales to adjust the schedule as necessary.

•Responsible for answering a multi-line phone, and providing excellent customer service.

•In charge of keeping inventory and placing the company's Pepsi and coffee orders on a bi-weekly basis. As well as collecting the money from each plants pop machines.

•Cross trained in Order Entry as well as Dispatching.

•Responsible for keeping multiple different Excel reports for production as well keeping updated records for all of the Production Employees. In addition, I recorded each of the employees physical safety training, and updated it as necessary.

•I have experience in conducting all the orientations for the incoming employees, and filling out all the necessary new hire paperwork. In addition, I created the SDS Books for each department, and updated them as necessary to maintain OSHA compliance.

•Assisted customers with a warm and professional attitude

Administrative Assistant

Spine and Joint Associates - Mishawaka, IN October 2016 to May 2017

•Responsible for creating Excel Spreadsheets, answering calls and managing a multi-line phone.

•In charge of greeting patients, and referring them to other doctors.

•Assist in insurance verification, along with collecting payment for services rendered.

•Experience in training other employees, balancing the till at the end of the night, and calculating incoming patient statistics for the following day.

Skills Training Specialist

Oaklawn - Elkhart, IN

December 2014 to October 2016

•Provide training, development and support to assist clients and families with activities of daily living.

•Administer ongoing assessments of needed skills for clients.

•Assist with problem solving.

•Help with skill teaching.

•Provide support through prompting, encouragement, and assignments.

•Responsible for documenting and charting of client meetings on a daily basis.

•Ability to work closely with other team members, or independently.

Customer Service Representative

Aldi - Elkhart, IN

February 2010 to December 2014

•Providing excellent customer service.

•Ability to handle large amounts of cash in a timely manner.

•Responsible for cleaning the store, stocking shelves in between customers, along with nightly closing duties.

•Working independently with little supervision needed during shift.

•Assisted with training other Customer Service Representatives.

Education

College Degree in Psychology Saint Mary's College - Notre Dame, IN August 2003 to May 2007

High School Diploma

Edwardsburg High School - Edwardsburg, Ml

May 2003

Skills

•Order Entry

•Training & Development

•Insurance Verification

•Employee Orientation

•Cold Calling

•Statistics

•Microsoft Excel

•Manufacturing

•Microsoft Word

•JD Edwards

•Administrative Experience

•ERP Systems

•Lean

•Production Management

•SAP

Awards

Lean Introduction Boot Camp

June 2022

•I was rewarded with a Lean Focus Challenge Coin, by the trainer of the week long seminar.

Additional Information

Experience with the following software: Microsoft Windows Microsoft Word

WebPT Excel DAX JDE

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