ASHWIN MONIKA PRASAD

**** ****** ****, *******, ** 94509

Phone: 925-***-****

Email: ad40yq@r.postjobfree.com

OBJECTIVE: To acquire a challenging Business management position where I can use my skills and ability to contribute to my employer and co-workers.

PROFILE: A multi-tasking individual who is devoted to her work and enjoys working with others. An easy-to-get-along-with young lady who works well to meet important deadlines and is ready to accept new challenges, learn new things and brings fresh and creative ideas to the work environment.

EDUCATION: Chabot College, Hayward, CA

Business Management Applications

Sunset High School, Hayward, CA

High School Diploma

QUALIFICATIONS:

Solid managerial and administrative experience.

Great customer relation and customer service skills.

Exceptional versatility and adaptability.

Dedication and drive as a hard-working individual.

Ability to manage multiple tasks in a pressured environment.

Outstanding customer relationship builder.

Proficient in personal computer and keyboarding wpm 40. 10 key by touch.

Microsoft Office: Words, Excel, and Power point.

WORK EXPERIENCES:

ROSHNI’S SWEETS

Business Owner

Dec 2020 - Current

Successfully started up business by putting together realistic budgets based upon costs and fees for successfully operating business.

Conducted market research to inform product development decisions and identify potential growth areas.

Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately.

Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.

Increased client satisfaction by implementing innovative business strategies and streamlining processes.

Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.

Expanded market reach with targeted marketing campaigns and strategic partnerships.

Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

Implemented efficient systems for inventory management, order processing, and shipping logistics.

Optimized workflow by analyzing operational data and implementing process improvements.

INDEPENDENT CONTRACTOR

Various Delivery Platforms

Sept 2018 – Dec 2020

Provided customer services through various delivery platforms such as Doordash, UberEats, Shipt, Instacart, Lyft and Postmates.

Completed daily pre-trip inspections checklist before first delivery of the day.

Selected most efficient routes incompliance with delivery instructions.

Established a good customer relationship through prompt, professional and courteous service to customers.

Resolved customer complaints and adjusted orders per requirement.

Operating Motor vehicles in safe and efficient manner by following all rules and guidelines.

Handled merchandise according to the product and delivery handling standards.

STANLEY SECURITY SOLUTIONS, INC

Convergent Department Feb 2015 - Sept 2018

Fremont, CA

Fire Alarm Inspector – Various Bay Area Locations

Followed an established schedule to inspect automatic fire alarm and sprinkler systems including Bosch, DMP, Edwards/EST, Honeywell, Radionics, Simplex and/or GE/Mirtone system at the customer premises

Inspected control panels and wiring for trouble indications and or any issues.

Tested and inspected the condition/operability of devices (alarm sensors), standby battery, main power sources, and alarm transmitting/reporting controls.

Simulated alarm conditions at initiating points by using test switches and valves, or by carefully applying heat, test smoke or manufacturers specified methods or devices.

Ensured alarm signals were properly transmitted by the controls units and received by the fire alarm monitoring center.

Performed minor repairs of Fire alarm systems if directed by the management by replacing inoperative circuit boards, damaged components, low batteries, etc.

Maintained all tests and inspection records for the customer locations securing them appropriately as directed by the management for safe keeping.

Assisted representatives from our office, fire insurance, fire rating or alarm certification community in the testing of customer systems.

Promoted, builds upon and maintains good customer relations and assists with contract retention. Projects professionalism and a positive image to customers and suppliers maintain a clean, orderly and professional vehicle image as well as personal image.

Keeps abreast of changes and new developments in products and technology. Attends and completes training programs as requested.

STANLEY SECURITY SOLUTIONS, INC July 2013 – Feb 2015

Convergent Department

Fremont, CA

Alarm Technician – Various Bay Area Locations

Performed service on security systems as scheduled by dispatcher and assist upper level Installers with various alarm installations at customer sites.

Established positive contact with customer.

Prepared all installation equipment prior to arriving at scheduled jobs.

Assisted Stanley installation team with installing various alarm such as burglary and fire alarm systems, CCTV Video, access control, and related equipment as scheduled.

Completed all mandatory training including required E-Learning courses quarter (or as available)

Worked towards proficiency in all job areas in the field as well as the admin/clerical.

Worked as mandatory scheduled primary on call technician.

Completed on-the-job training with a Field Trainer. Pass Field Inspections.

Completed Level I Bay University training program in preparation for promotion to level II. Pass the class assessments.

All other miscellaneous responsibilities and other duties as assigned.

STANLEY SECURITY SOLUTIONS, INC Jun 2012 – July 2013

Convergent Department

Fremont, CA

Field Service Coordinator – Various Bay Area Locations

Assisted customers over the phone with technical questions.

Scheduled service calls over the phone with customers.

Provided customers with service rates for service calls.

Provided telephone support to our field technicians, and downloading customer signal data.

Provided phone support for video/access/networking support to customers and techs.

Contacted customers to confirm service appointments.

Assisted the sales department with scheduling hook-ups and disconnects.

Provided customer support after installations; including customer app training and support by phone.

Exhibited professional behavior with all interactions, internal and external.

Maintained open communication with management including training needs, morale, and other basic employee issues.

Researched correct part numbers and order service materials for service jobs

Created service orders in CRM as requested for customer sites as needed for upgrades.

Confirmed availability of ordered items, pricing and discounts.

Expedited orders requiring immediate delivery.

Arranged job site delivery to meet production schedule and emergencies.

Utilized computerized PO system effectively and accurately.

Maintained accurate records to post ordered materials to correct job name and number.

Received deliveries from outside vendors, as well as VSC employees.

Verified material delivered against Packing List or other delivery record to insure order is correct.

STANLEY SECURITY SOLUTIONS, INC Aug 2011 – Jun 2012

Mechanical Division

Fremont, CA

Customer Service Representative

Created and maintained customer accounts by recording information in company database

Resolved product or service problems with customers by clarifying and determining the cause of the problem; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution

Maintained financial accounts by processing customer adjustments

Recommended potential products or services to management by collecting customer information and analyzing customer needs

Contributed to team effort by accomplishing related results as needed

Managed all incoming calls for Northern and Southern California

Identified and assess customers’ needs to achieve customer satisfaction

Built sustainable relationships of trust through professional interactive communication

Provided accurate, valid and complete information by using the right methods/tools

Met personal/team sales targets and call handling quotas

Followed all communication procedures, guidelines and policies

Resolved customer complaints via phone calls, emails chats while handling high call volumes

Teamed with customer service manager to ensure proper customer service is being delivered

Handled changes in policies or renewals as needed

VERIZON WIRELESS

Retail Store Nov 2010 – Jun 11

Fremont, CA

Verizon Express Specialist

Registered new customer on my Verizon express answer all account and billing questions

Helped customers view and pay bills on my Verizon express in store

Started at the store with 6% rating and increased it to 30%, top 5 in district

Assisted store with roles outside of position including floor management, sales transactions and assisted customer inquire during wait time

Improved customer satisfaction by educating customers on new devices and calling plans

Interpreted for customers in two different languages during sales transactions and customer service.

Helped with inventory every week including restock floor daily and opening and closing store when needed.

DREYERS GRAND ICE CREAM Sept 2009 – April 2010

Customer Management Center

Oakland, CA

Customer Service/Data Entry Rep

Cultivated positive and enduring relationship with customers

Up sale new Nestle Ice Cream products to customers. Set up new accounts.

Made outbound calls to get ice cream orders and accurately entered orders into the company system.

Verified item availability & status, check SKU code date for expiration to ensure we have the right product for the customers.

Notified customer of products that are out of stock and provide reason for product hold.

Emailed and faxed product guide and price list to customers.

Created and Mailed out monthly invoices to customers.

ROBERT HALF INTERNATIONAL Dec 2007 – Mar 2009

Accounting Firm

Pleasanton, CA

Data Entry Clerk

Accurately entered information of weekly time sheets using software such as Eyes & Hands (PeopleSoft), ODOC, and Micro J

Pulled time sheets from major client’s websites as JP Morgan, Wells Fargo of temp employees and process for payroll.

Informed branches of miscellaneous issues that may have arisen from incomplete or erroneous time sheets in order to correctly process time sheets. Create and match job orders. Daily batch match and audit control

Approvefverified data, executing various reports to assess status of outstanding items.

Assisted customer services, payroll, and billing department with daily activities.

STAN TASHMAN Sept 2006 - Nov 2007

Various Locations, USA

Team Lead/Merchandiser Light Construction

Supervised reset team of (10) people or more.

Reviewed designs of each job sites and made changes if needed.

Managed and leaded team in display resetting project.

Created price tags and description for merchandise in store upon project completion.

Created and measured style of Bay with color and precise setting of merchandise for advertisement, use tools to build walls, operate machines.

ROYAL GAS & FOOD STATION

Nov 2005 - Sept 06

Oakland, CA

Store Manager

Handled all cash and credit card transactions in the store.

Created daily customer account reports, recorded data and filed documents as needed.

Responsible for holding keys to the building and closed store and secured building on shift days.

Managed inventory control, created product orders and submitted requests for product.

Created and managed all employee time schedules.

Verified employee timesheets for accuracy and submitted for processing weekly.

EAGLE GAS STATION

May 2004 - Nov 2005

Oakland, CA

Assistant Manager

Responsible for all aspects of customer service in the store.

Handled all cash registers and responsible for accounts record keeping.

Trained and monitored new employees on cash register and inventory.

Managed all product ordering, inventory and product stocking in the store.

Assisted manager with timesheet and payroll processing weekly

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