SUMMARY OF QUALIFICATIONS

Experienced in the installation and troubleshooting of a variety of technology systems

Proficient in effectively explaining complicated technical issues in a simplified manner to customers/clients

Self-motivated and driven with enthusiasm for tackling new projects and meeting goals

Excellent communication and organizational skills with an ability to adapt quickly to change

Licensures and Languages: Somali Interpreter; English and Somali

TECHNICAL SKILLS

Network Infrastructure & Documentation, Network Risk Management, LAN Implementation & Management, Microsoft System Maintenance, Firewall Implementation & Management, Network Routing & Cabling, Network Protocols & Routing, Security Implementation & Risk Analysis, Microsoft Server 2016, Active Directories- Account Management

EDUCATION

Associates of Applied Science: Computer Support & Network Administration

Associates of Applied Science: Cyber Security and Defense

Bachelor of Applied Science: Cybersecurity Operations

Certifications: Information Assurance Professional, IT Fundamentals, Computer Security Specialist, Microsoft Network Administrator, Linux Network Administrator, & Cisco Network Administrator

Minneapolis Community and Technical College

Metropolitan State University

GPA: 3.9; Dean’s List: Spring 2020 Minneapolis, MN

Relevant Coursework: Microsoft Windows Operating System, Microsoft Network Administration, Linux System Administration, Microcomputer System Maintenance, Data communications, Cisco Network Administration, and C Programming

EXPERIENCE

Travel Agent August 2020 – January 2023

GOLIS TRAVEL & TOURS Minneapolis, MN

Assisted clients in securing travel arrangements (i.e., flights, hotels, tours, and events) by using active listening skills to assess travel requirements, client’s budget, and expectations to ensure a positive travel experience

Created relationships with clients by utilizing strong interpersonal skills to maintain services

Answered the company phone using phone etiquette skills to arrange payments and travel plans

Utilized travel expertise while providing information on locations, traditions/rituals, weather, etc. to customers

Store Manager March 2017 – January 2020

Basani Fashion Minneapolis, MN

Assisted with the procurement, interviewing, and onboarding of new employees to educate them on store policies and procedures

Documented all purchases along with developing and refining strategies to maintain store exposure

Maintained inventory management to recover excess, tracked prices, and managed service desk standards to fulfill consumer demands, Count products,

Conducted performance evaluations using strong communication skills to provide growth opportunities.

Caregiver March 2023 – December 2023

Home Lakes Care, INC Minneapolis, MN

Assisted with daily living activities, including cleaning, medication consumption, transportation, shopping, and preparing food to provide quality care

Provided the elderly with companionship such as socialization and watching movies to provide ongoing support.