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Supply Chain Customer Service

Location:
Chattanooga, TN
Salary:
74000
Posted:
April 15, 2024

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Resume:

361-***-**** ad40xc@r.postjobfree.com LinkedIn Profile

Dedicated, detail-oriented and well accomplished professional with a diverse background in IT, Accounting, Procurement and Supply Chain Management. Proven track record in managing end-to-end sourcing processes, stakeholder engagement, and supplier negotiations. Adept at analysing pricing, determining price reasonableness, and ensuring compliance with procurement and contract management processes. Excellent time management skills, with the ability to multitask and adapt to frequently changing priorities in fast-paced environments. Seeking to leverage this expertise to drive value, optimize procurement strategies, and contribute to organizational success.

AREA OF EXPERTISE

Procurement Sourcing Contract Negotiations Stakeholder Engagement Supplier Management Pricing Analysis Category Lead Project Management Risk Assessment Workplan Development Problem-solving Process Improvement Lean Manufacturing Team Leadership Communication Management Customer Service Supply Chain Inventory Management Demand Planning Vendor Evaluation Contract Management Purchase Orders Financial Analysis Commodity Expenditure Business Administration

KEY ACCOMPLISHMENTS

Delivered exceptional assistance to the procurement department, resulting in a 38% reduction in purchase request (PR) to purchase order (PO) processing time and a 30% decrease in delivery errors.

Chosen to safeguard company interests in contract negotiations, successfully negotiating with and overseeing 35+ prominent vendors such as Avnet Technology, Arrow Systems Integration, HP, IBM, and Dell.

Effectively negotiated with suppliers to acquire materials at a 20% reduced cost while boosting on-time delivery rates by 35%, employing purchasing procedures, Cost Point, NSN Center, and transparent supplier communication.

Sourced and procured goods worth $10M annually for Bally Technologies, including servers, racks, electronic components, software, and more, facilitating network installations and repairs for casinos worldwide.

Collaborated with a leading global education publishing and assessment service company to implement Oracle EBS & ASCP for their supply chain.

Played a key in addressing inventory challenges and intricate obstacles affecting on-time deliveries, achieving a 40% reduction in lead time and a 50% decrease in delivery errors.

WORK EXPERIENCE

IT/PURCHASING/ACCOUNTING MANAGER Martinez Law Group PC, Sacramento, CA 12/20–Current

Successfully manage and develop client accounts, resulting in the establishment and maintenance of strong, favourable relationships with clients. Adhere to all relevant company, local, state, and federal accounting, and financial regulations. Conduct regular payroll audits and reconciliation processes, resulting in improved accuracy and compliance with legal regulations. Provide valuable assistance to management by expertly executing accounting systems and procedures, including payroll, accounts payable, and accounts receivable, which aid in informed decision-making.

Leverage expertise in resolving over 2,000 accounts receivable invoicing challenges, enhancing customer satisfaction.

Implement robust guidelines and procedures, enabling accounting and reception personnel to efficiently create new client files and accurately manage client A/R balances and billing cycles.

Accomplish annual reconciliation of bank and credit card statements, preventing fraudulent charges, unauthorized transactions, and incorrect postings in PCLaw.

Strategically plan and execute data migrations in collaboration with Intuit QuickBooks, GoChyp Payments, QuickBooks Payroll, and QuickBooks Time software providers.

Recognize skill gaps and provide targeted training to team members on case management, PCLaw, and QuickBooks utilization, boosting overall staff performance and productivity.

Oversee and evaluate accounting and reception staff's efforts in creating, implementing, and upholding widely accepted accounting systems (A/R, A/P, time billing, P/R, G/L, and tax payments).

SPECIALIST / PROGRAM MANAGER Pearson Education/Compunnel Software Group, Inc., Boston, MA 9/18–11/19

Examined emerging trends and compiled resources for novel activities and programs. Supported the team in data integration and migration to a new Oracle database. Verified pricing and spearheaded the automated generation of purchase orders. Provided expert advice on subject-matter projects for both employees and management teams.

Effectively resolved thousands of outstanding invoices through proactive vendor communication.

Examined and corrected over 6,000 existing purchase orders, addressing issues such as ISBNs, order quantities, pricing, and address modifications.

Accomplished the clearance of 10,000+ receipts by executing three-way matching, updating order details to reflect new editions and part numbers (ISBNs), rectifying receipt discrepancies, and approving invoices.

BUYER/PLANNER-SUPPLY CHAIN JS Products, Las Vegas, NV 12/17–5/18

Steered the supply chain team in implementing best practices and evaluating performance using established key performance indicators. Addressed inquiries and orchestrated team collaboration during new product launches to guarantee project triumph.

Continuously tracked project advancement and generated comprehensive reports on quantifiable aspects, including milestones and delivery.

Purchased and expedited mechanical and electrical tools and equipment.

Conducted demand planning, supply planning, and buying/logistics planning analyses, presenting findings to senior management for well-informed decision-making.

Devised a solid supply chain strategy aimed at optimizing customer satisfaction while minimizing costs.

PURCHASING AGENT/BUYER Aerotek, Inc. (Contractor), Las Vegas, NV 5/15–12/17

Oversaw inventory levels and identified purchasing requirements. Solicited cost proposals and negotiated contracts and pricing. Documented all transactions, purchase orders, receipts, and payments using SharePoint. Coordinated and confirmed purchase deliveries. Stayed informed about market conditions and delivery trends to predict future material availability and pricing possibilities.

Procured hazardous materials for three military bases utilizing the Cost Point database and Federal Acquisition Regulations.

Processed over 2,000 purchase orders, verified receipts, and approved invoices.

Purchased heavy solar installation equipment and replacement parts.

Purchased solar equipment and solar installation heavy equipment and repair parts.

IT BUYER/PLANNER Bally Technologies Inc., Las Vegas, NV 5/10-1/14

Exhibited dedication to business ethics by crafting RFI/RFP/POs. Summarized pricing, cost, and financial analyses for management review. Managed commodity expenditure. Initiated and led vendor evaluation meetings, performing vendor performance analysis to ensure contract adherence. Pinpointed solutions for recurring vendor/customer issues resulting in delivery delays. Verified BOMs and blueprints for accuracy. Contributed to product design and pricing for the bill of materials.

Selected to represent the company in contract negotiations with Avnet Technology, Arrow Systems Integration, HP, IBM, and Dell.

Slashed lead time by 50% and reduced latency by 40% by devising a strategy with electronics manufacturers (Avnet, Arrow, HP, IBM, and Dell) to supply servers and systems.

Created over 5,000 purchase orders and contracts for electronic components within a manufacturing resource planning (MRP) system.

Sourced and procured goods and services with a $10M annual requirement: servers, racks, electronic components & keypads, software, and service contracts supporting network installations/repairs for casinos worldwide.

Boosted productivity, process flow, and sales by employing best practices.

Conducted usage/sales reconciliation for major software companies, including Microsoft and Cisco.

Prior Experiences

SENIOR PURCHASING SPECIALIST - Mobis US Alabama MATERIALS PLANNER - Horton Automatics ACCOUNTING MANAGER - Martinez Business & Immigration Law Group, Inc. PURCHASING MANAGER - Super Brands, LLC./Willert Home Products, Inc. MATERIALS MANAGER - Potlatch Corporation Inc. (AKA Clearwater Paper).

EDUCATION

BACHELOR OF SCIENCE – BUSINESS ADMINISTRATION (GPA: 3.92, Cum Laude) University of Phoenix, Las Vegas, NV

GRADUATE STUDIES IN BUSINESS ADMINISTRATION University of Nevada, Las Vegas

Certifications: Certified Purchasing Manager (CPM) Institute of Supply Management (ISM)

Professional Development:

APICS: American Production and Inventory Control Society: Basics of Supply Chain Management & Master Planning of Resources Coursework

CPM Certified – Institute of Supply Management

Toastmasters International: Distinguished Toastmaster Certification (Public Speaking, Leadership Training)

Chester Karrass: Effective Negotiation

HONORS & AWARDS

Triple Star Award 2011 & 2013, District 33 Area Governor Honor- Area D-1 – Toastmasters International

Distinguished Toastmaster (DTM) – Toastmasters International

Standards of Excellence and Special Recognition – Marketing Committee, NAPM/ISM

TECHNICAL PROFICIENCIES

X.A., JD Edwards/Oracle ASCP, Prism, Peoplesoft, MAPICS, SAP, Telesis, SA, AS-400, Agile, PCLaw, Business Objects, Great Plains, Cost Point, NSN Center, PCLaw, Microsoft Office (Word, Outlook, Excel, (including V-Lookup & Pivot Tables), Publisher, PowerPoint.

VALERIE A. HARPER



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