Joe Sterne

Founder at Joe’s Tech Sphere

Profile

With over a decade of leadership in the Salesforce ecosystem, I specialize in merging hardware, software, and services to pioneer customer experiences that evolve with time. My expertise spans across fostering innovation, strategic implementation, and driving product excellence through digital transformation, making me adept at leading initiatives that revolutionize operational and customer engagement models.

Employment History

Founder at Joe's Tech Sphere, Twinsburg

February 2024

• Created a new firm to consult with various clients in the physical technology and IT space to enhance the customer experience while using data to drive strategic decisions.

• Currently working with one client spanning across 5 different accounts spanning various industries such as CPG, Beer/Wine/Spirits, and Accounting.

• Providing Solution Architecture strategic planning, program development, change management, and best practices to clients using tools such as Salesforce, JIRA, Slack, Lucidchart, and more.

Solution Architect at AllCloud, Twinsburg

May 2023 — December 2023

• Created and directed implementations of net new CPQ installs for 2 clients using best practices while providing data driven architecture.

• Created and directed implementations of Sales Cloud solutions for 2 clients reducing time to market while accelerating ROI.

• Passed two certifications and assisted others with their career growth.

• Assisted with 2 certification innovation SME efforts with Salesforce.

• Led a strategic innovation planning effort with a cross functional team on a new service offering (Slack) for the company.

Senior Solution Architect at Crowe, Twinsburg

January 2023 — April 2023

• In the Private Equity Practice's Salesforce Delivery Unit, I executed a hub- and-spoke model for a home improvement client and led a team in implementing a pre-designed architecture to reduce time to market.

• I liaised closely with the client to make sure architecture best practices processes were followed closely and promoted innovation with cost savings.

• To ensure compliance with best practices, I updated our internal Slack instance and collaborated with the Employee Engagement team on creating a fundraiser (Extra Life) and team-building activities across a diverse range of stakeholders.

Program Manager at Salesforce, Twinsburg

February 2022 — January 2023

• I was responsible for overseeing all non-critical incident communications for the Marketing Cloud group worldwide, managing over 70 Details

United States,

703-***-****

ad40v1@r.postjobfree.com

Links

LinkedIn

Skills

Salesforce Consulting

Salesforce

Implementation

Innovation

Project Management

Salesforce Field

Service

Solution Architecture

Digital Strategy

Leadership

Google Cloud

Atlassian Cloud

Program

Management

Consulting

Product

Management

communications throughout my tenure through cross functional leadership and new innovation.

• I created a Marketing Cloud Center of Excellence (COE) to bring together over 5 different Product Management teams across the organization. This cross-team strategic planning group drove communication, cross team information sharing, and best practices both internally and externally.

• I obtained 7 additional Salesforce Certifications, bringing my total to 13.

• I led the TCR team in team-wide volunteer time off (VTO) activities using innovation and new processes, served as an "Ambassador" for groups such as Careforce and Salesforce from Anywhere (SfA), and helped create and grow a #mental-health-matters group at Salesforce. Solution Architect at Salesforce, Twinsburg

January 2020 — February 2022

• I have extensive experience working on projects in various industries, including Financial Services, Public Utilities, and Market Research that directly provided ROI to my clients.

• All of my projects have received a 5/5 customer satisfaction (CSAT) rating while following best practices.

• I was recognized for my contributions with data driven strategies and optimizing processes with a "Customer Value Delivered" award in FY21.

• I am a Salesforce certified professional, with 3 additional Salesforce Certifications and a certification for Slack during my tenure.

• I have also achieved the All Star Ranger level (highest level: 800+ badges) and earned 1 Superbadge on Trailhead.

• I am also a Certified Trailhead Guide for FY22, and serve as a subject matter expert for multiple exams (under NDA) for the Credential team. Solution Architect at NuAge Experts, Twinsburg

August 2018 — December 2019

• I focused on providing innovative solutions for small to medium-sized clients, overseeing all stages of the project lifecycle from requirements gathering to post-launch support while providing best practices.

• As the primary point of contact for configuration, I worked closely with my team to design and develop system architecture that led clients to significant positive outcomes and a quick ROI.

• I specialized in Field Service Lightning strategy while working with various cross cloud initiatives that optimized processes and systems.

• I organized a charity event, Extra Life, for two consecutive years, raising over $5,000 for Children's Miracle Network Hospitals across the United States providing NuAge with an innovative cross state fundraising solution. Senior Solution Consultant at Acumen Solutions, Independence March 2013 — August 2018

• I have a proven track record of driving innovation and growth within Acumen Solutions while keeping with Salesforce best practices.

• I created and led a new internal Innovation Team, which was responsible for over $1.3MM in new and repeat business within its first year of existence while showcasing the “Art of the Possible” to our clients.

• I also spearheaded the acquisition of over $20,000+ in assets for our Innovation Lab, which is leveraged company-wide to facilitate product innovation.

• I have experience working on Salesforce projects throughout the entire project lifecycle for both private and public sector clients, and have provided internal Salesforce Org support for Acumen using data driven decision making.

• Additionally, I have created and led external trainings both domestically and internationally, and have been repeatedly chosen to provide onsite/remote event planning, demo design/configuration, and onsite support by leading cross functional teams.

• I also have experience managing a total of five employees through the People Manager Program, and providing RFP preparation support/researching for various Government clients. Education

B.S. in Business Administration (Marketing), Ithaca College, Ithaca August 2003 — May 2007

Minored in Outdoor Recreation.

Certifications

Certified Administrator

February 2014

Certified Sales Cloud Consultant

January 2016

Certified Non Profit Cloud Consultant

January 2016

Certified Service Cloud Consultant

February 2017

Certified Field Service Consultant

March 2018

Certified Experience Cloud Consultant

August 2018

Certified Advanced Administrator

February 2020

Certified Sharing and Visibility Architect

February 2020

Certified Platform App Builder

February 2021

Slack Certified Admin

September 2021 — September 2024

Certified User Experience Designer

May 2022

Certified Strategy Designer

June 2022

Certified Associate

April 2023

Certified Sales Representative

May 2023

Certified Data Architect

May 2023

Certified Business Analyst

June 2022

Certified Education Cloud Consultant

August 2023

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