Continuous Improvement Account Manager
Resume:
DAN S. BRADLEY
DeSoto, Texas *5115
ad40uf@r.postjobfree.com
PROFESSIONAL SUMMARY
Innovative and results-driven Sales Professional focused on achieving exceptional results in a fluid environment that demands continuous improvement. Experience in both driving and responding to market trends and forming partnerships with key business associates to exceed client expectations. Recognized for building cross-functional teams that share best practices and leverage world class methodologies to best serve the corporate mission.
CORE CAPABILITIES
^ Focused and persistent: consistently resolve issues that have the potential to block high dollar sales
^ Open to constant innovation, creatively seeking better ways to do business that will contribute to bottom line profits while maintaining the company image within the community
^ Demonstrate professional reliability, high self-motivation, and the ability to assume increased levels of responsibility, anticipate and meet needs, and achieve dynamic results
^ Excellent communication skills with the ability to interact with people at all levels in the organization working toward a common mission
^ Possess depth of sales expertise, collaboration skills, and productive leadership when in difficult situations with competing priorities
PROFESSIONAL EXPERIENCE
08/19-10/22. Iron Mountain
Mortgage Specialist II
Prepped and reviewed Mortgage loans for Fannie Mae and Freddie Mac. Reviewed and inputted
documents for smart documents.
07/17 – ProCollect Dallas, Texas
05/19 Collection Representative
Responsible for contacting past due accounts and communicating professionally with consumers. Maintaining accurate collection notes on all past due accounts, while adhering to policies, procedures and laws related to consumer collections. Operated a collection database in a Windows based operating system.
03/16 – Fifth Manhattan Dallas, Texas
06/16 National Account Manager
Responsible for converting business owners to new credit card terminals for the new processing of credit and debit card payment via security chip.
04/13 - Regional Acceptance Corp/Division of BB&T Bank Arlington, Texas
09/15 Lead Collection Supervisor
Led, developed and directed the efforts of eight automobile collection representatives for a financial conglomerate with over $109MM in collection revenue annually. Supervised both front-end and back-end collections from 30, 60, and 90-day collections through asset recovery/repossessions. Responsible for final disposition of account charge-offs and controlling average daily delinquency rate. Monitored and graded three calls per month and initiated employee reports generated for group manager. Consistently organized, planned and maintained work priorities to ensure a greater than satisfactorily level to exceed performance metrics.
Analyzed potential loss situations and took the appropriate actions to mitigate loss exposure.
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BRADLEY
Resolved conflicts with customers for issues escalated to management and prioritized work assignments accordingly. Ensured that accounts were documented to maintain compliance with
company policies and procedures align with the needs of the customer. Provided exceptional customer service while maintaining professionalism and integrity.
5/02 - CREDIT MANAGEMENT SERVICES Dallas, Texas
5/12 Assistant Manager (4/09 - 5/12)
Directed the efforts of five for this collections agency reporting twenty locations, $60MM in annual revenues, and recognized as the number one collection company in the nation. Personally engaged in collection for assigned accounts of up to $60,000 in the areas of business, personal, banks, medical, and business to business. Responsible for hiring, training, performance reviews, mentoring, and supervision for all direct reports. Primary accountabilities were training and monitoring subordinate staff and their interaction with customers.
^ Maintained a 25% recovery rate per month; exceeded goals
^ Ranked in the Top Five Company-wide for recovery rate year-over-year revenue, 2009
Accounts Receivable Specialist (5/02 - 4/09)
Established payment plans for those businesses and individuals who had defaulted on a loan or payment plan. Loans ranged from $300 to $60,000. Initiated 150 calls per day and repeated contact until a payment plan was established or the payee was out of reach. Engaged in skip tracing to locate those seeking to avoid recovery efforts.
^ Recovery rate met or exceeded 25% goal throughout tenure
5/95 - GREAT NORTH AMERICAN COMPANIES Dallas, Texas
4/02 Sales Account Manager
Supervised a 60-person call center for this national company dedicated to the sale of office supplies to hospitals, law enforcement, and multi-industry companies. Managed eleven inside sales representatives and functioned in a purely management role. Spearheaded all training and supervision of sales staff in both inside and outside sales. Created cutting-edge marketing strategies which successfully increased sales and bottom-line profitability.
^ Exceeded $540,000 in annual goals for group year-over-year
^ Accountable for demographic research in an effort to target potential clients
^ Created cutting-edge marketing strategies; result, increased sales
5/86 - BAG ‘n BAGGAGE Dallas, Texas
4/95 District Manager (6/91 - 4/95)
High profile, national luggage and leather goods company reported 23 locations. Personally accountable for six locations; Texas, Colorado, and New Mexico through the efforts of 46 direct reports. Reviewed stores for operational excellence, implemented new record-keeping procedures, hired and trained managers, and participated in site visits. Acted as the second line of defense in problem-solving and shrinkage and provided training and re-training to subordinate staff.
^ Increased sales from $600,000 to $1MM per annum at all locations
^ Inductee, Showcase Magazine Million Dollar Club
Store Manager (8/86 - 6/91)
Supervised a staff of fifteen in the daily operations of one unit
^ Second $1MM location in the company, 1989
^ Increased sales from $300,000 to $1MM per annum, 1989
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BRADLEY
CERTIFICATIONS
Pharmaceutical Sales Representative
Certification Number - 115532104, March, 2004
SEMINARS
FDCPA Attended Bi-annually
EDUCATIONAL BACKGROUND
THE UNIVERSITY OF ARKANSAS at PINE BLUFF
Bachelor of Science in Business Administration
Minor: Accounting
DAN S. BRADLEY
320 Rapid Falls
DeSoto, Texas 75115
ad40uf@r.postjobfree.com
LETTER OF INTRODUCTION
I am seeking a challenging position in Sales Management with a dynamic organization. I possess over twenty-five years of successful sales experience with high profile organizations, where I have held positions of responsibility and trust. The focus of my career experience has been to assume responsibility for results-based solutions through needs assessment, operations, negotiations, and customer relations.
I possess a Bachelor of Science in Business Administration from The University of Arkansas at Pine Bluff where I demonstrated academic and social excellence. I maintain a positive interaction with customers, senior management, subordinates, and peers. I am a cooperative and contributing team leader with the ability to effectively analyze problems and find efficient measures for ensuring top quality services. I have a talent for improving current business trends and turning underperforming teams into profit focused entities.
Most of all, I take great pride in my work, and I am interested in joining an organization that will recognize and reward my efforts. I offer ongoing support to my customers, training to my direct reports, positive partnerships to my vendors, and guidance and support to successfully negotiate time sensitive issues. In addition, my personal work performance is one of integrity, professionalism, and dedication to excellence. I am flexible in new situations and execute to the highest standards.
Should my résumé be of interest to you, I would appreciate the opportunity for a personal interview at your earliest convenience to discuss how my qualifications could assist you in achieving your corporate goals.
Yours truly,
Dan S. Bradley
Attachment: résumé
DAN S. BRADLEY
320 Rapid Falls
DeSoto, Texas 75115
ad40uf@r.postjobfree.com
REFERENCES
Sharikka Hastings,
Collection Manager
REGIONAL ACCEPTANCE CORP
Derrick Howard,
Collection Manager
REGIONAL ACCEPTANCE CORP
Geno Lopez,
Accounts Payable Specialist
CITIGROUP MORTGAGE
Contact this candidate