Human Resources Continuous Improvement
Resume:
CHANEL HUGHES-JALLOW
**** ****** **** ***** *** #5, Suitland, Md. 20746
Email: ad40rx@r.postjobfree.com
Highly responsible Personnel Administrator partners with senior management team to manage all facets of human resources department. Supervises employee benefits, health and safety and employee recognition to build and maintain workforce in accomplishing company mission. Develops employee oriented organizational culture that emphasizes quality, continuous improvement, teamwork and high performance. EDUCATION
Fairmont Heights High School, Fairmont Heights, MD Prince Georges Community College
Hamp Certification, Learning Tree
WORK EXPERIENCE
June 2022-Present
Amtrak
Lorton Auto Train-OBS-LSA
● Assist customers with cash and credit transactions in the Cross Country Cafe, using the POS systems to track all transactions.
● Manage stock inventory, by conducting end of shift audits.Placing OBO back orders for next trip Par.
● Complete 896 paperwork for corporate office, balance cash and credit transactions to match X reports XX report, and Z report.
● Ensure that all FDA regulations are met per each shift.
● Ensure the safety for all passengers during boarding and detraining.
● Assist Passengers with their concerns such as up grade with reservation, dinner, and any other concerns.
● Accommodate Handicap passengers with all concerns to ensure a pleasurable trip.
● Make announcements throughout the duration of the trip, keeping passengers informed of all activities, any changes or delays.
November 2020-December2021
Aerotek-Andrews Federal Credit Union
Loan Origination -Loan Processor
● Collect and prepare all necessary documentation for the loan package.
● Verify all documents provided by the Member.
● Request VOE’s to confirm work status also confirm VOD.
● Research applicant credit status and current financial position.
● Prepare and maintain all paperwork for existing and new loans, including loan disclosures.
● Order Title documents and request for appraisal through third party vendor.
● Ensure adequate Hazard insurance is in place for property.
● Submit a clean file to designated Underwriter.
December 2018-November 2020
MV Transportation
Customer Service-Dispatch
● Closely monitored dispatch board to triage and prioritize over 200 daily calls
● Consult with customers or supervisory personnel to address questions, complaints, and service requests.
● Directed dispatching, routing and tracking of 50 or more fleet vehicles.
● Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
● Ensure that drivers are aware of any route issues
● Determine the response required to deal with emergencies, accidents, and breakdowns in an effective and appropriate manner.
● Prepared variety of different written communications, reports and documents October 2013-December 2019
Wal-Mart
Personnel Coordinator
● Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
● Documented human resources records and maintained confidentiality of sensitive personal information.
● Screened applicant resumes and coordinated both phone and in-person interviews.
● Assisted with job fairs to bring in local talent for long term and seasonal positions. Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation and employment postings, hiring proposals and new hire onboarding.
● Assist with I-9 verification and maintain compliance.
● Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset. Maintained payroll and benefits for employees, minimizing financial discrepancies through detailed program management.
● Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with compliance teams.
● Processed employee termination paperwork at direction of supervisory staff Skills
Encompass, FICS, Synergy ACD telephone system, Alltel & Fidelity, LMWS, Loan Prospector, Workout Prospector, Midanet, Microsoft Office, Outlook 2010, Lotus spread sheets, Excel, CPI Director, 10 keys by touch, typing skills 50 wpm. Knowledge of Report works. BPO Direct.
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