PROFESSIONAL SUMMARY

Administrative Assistant focused on driving productivity by

leveraging strong front office management skills. Excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Microsoft Offices proficiency Time management Dedicated team player Results-oriented Professional and mature CPR Certified Results-oriented Self-directed Meticulous a ention to detail Strong problem solver

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.

WORK HISTORY

Customer Service Support Specialist, 01/2017 - Current Darlington County Disability Special Needs Board, Hartsville, SC Hartsville, SC 29550

843-***-****

ad40r5@r.postjobfree.com

SKILLS

TOMEKA MCCALL

• Provided onsite training

• Provided onsite training

• Administered simple range of motion exercises

Promoted continuity of care by accurately and completely communicating to other caregivers

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• Professional Summary

• Skills

• Experience the status of patients for which care is provided

• Promoted personal and co-worker safety

Comforted patients and provided them with reassurance and encouragement

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• Administered simple range of motion exercises

• Documented resident records on daily flow sheets

Recognized and reported abnormalities and/or changes in patients' health status to nursing staff

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Observed and documented patient status and reported patient complaints to the case manager

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• Customer Service and Assistance

• Performance Goals

• Service Quality

• Special Promotions

• Special Requests

• Marketing Sales

• Product Availability

• Guest Services

Customer Communication and

Empathy

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Accounts Payable and Accounts

Receivable

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• Professional Development

• Technical Installations

• Benefits Explanations

• Medical Records Management

• Medications Familiarity

• Responding to Emergencies

• General Housekeeping Abilities

• Charting Expertise

• Quality Assurance Controls

• Family Support and Assistance

Mobility Assistance Needs

Understanding

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• Compassionate Caregiver

• Patient Assessments

Documentation Procedures

Expertise

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• Documenting Behaviors

• Patient Relationship-Building

• Active Listening

• Decision-Making

• G-Suite

• Data Entry

• Analytical and Critical Thinking

• Written Communication

• MS Office

• Excellent Communication

• Critical Thinking

• Problem-Solving

• Attention to Detail

• Mobility Support

• Daily Logs

• Medication Schedules

Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs

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• Certified Nursing Assistant Certificate:

Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

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Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.

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Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.

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Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.

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Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.

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Kept accurate records for client files and handled related paperwork.

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• Drove clients safely to social activities and appointments. Adhered to company requirements for patient interactions and care standards.

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Kept detailed daily logs with care actions, patient behaviors and incidents.

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Checked medication schedules and patient needs to enforce medication administration standards team-wide.

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Provided high level of physical support by lifting, adjusting and moving clients.

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Maintained safety with tidy, clean and hazard-free home environments.

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Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.

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Conferred with supervisor to discuss patient condition and medical care.

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Designed individualized plans detailing daily activities and needs for patients.

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Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.

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Prepared nutritious meals to meet individual dietary needs for clients.

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Transported patients via wheelchair to and from rehabilitation and daily activities.

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Entertained, conversed and read aloud to keep patients mentally alert.

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Collaborated with parents on home care and support for children with disabilities.

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Worked with children and parents to closely monitor and record social, behavioral and academic growth.

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Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.

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Communicated child needs to teachers, doctors and parents to increase child health and happiness.

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• Palliative Care

• Supporting Daily Living Needs

• Documentation Skills

• Healthcare Documentation

• Appointment Organization

• Conflict Resolution

• Housekeeping Skills

Percutaneous Endoscopic

Gastrostomy

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• Interdisciplinary Care

• Mental and Physical Exercise

Companionship and Emotional

Support

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• Safety Management

• Creative Thinking

• Psychologist Collaboration

• Client Requirements

• Computer Skills

• Occupational Health and Safety

• Long-Term Care

• Healthcare Resource Support

• Medical Procedure Coding

• Medical Appointment Scheduling

• Patient Transport

• Improving Wellbeing

• Personnel Oversight

• Training and Teaching

• Word Processing

• Networking with Staff

• Stretching Exercises

• Admitting Processes

• Client Privacy

• Retail Sales Customer Service

• Microsoft Word

• Staff Training

Business Development

Understanding

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• Order Fulfillment

• Microsoft PowerPoint

• Credit Card Payment Processing

• Microsoft Excel

• Data Evaluation

• Route Dispatch

• Product Promotion

• Process Optimization

• Executive Management Support

• Delivery Scheduling

• Records Preparation

• Clerical Support

• Call Center Operations

• Customer Service

• Receiving Support

• Documentation

• Calendaring

• Spreadsheets

Personal Care Associate, 06/2017 - 02/2019

Priority One Home Healthcare

Complied with company policies and procedures by encouraging positive and effective work environment among all employees.

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Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.

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Observe and documented patient status and reported patient complaints to the case manager

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• Read and record temperature, pulse and respiration Complete and submit clinical documentation in accordance with agency guidelines

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• Prepare patient rooms prior to their arrival

Plan, prepare and serve meals and snacks according to prescribed diets

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Direct patients in prescribed range of motion exercises and in the use of braces or artificial limbs

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Clean and organize patients' living quarters.Perform household tasks such as laundry, dusting, washing dishes and vacuuming

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• Facilitate games and other activities to engage clients. Assisted with dressing guidance, grooming, meal preparation and medication reminders.

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Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.

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Assisted clients with daily living needs to maintain self-esteem and general wellness.

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Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.

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Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

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Recognized and reported abnormalities or changes in patients' health status to case manager.

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• Assisted patients with self-administered medications. Provided transportation to doctor's appointments, grocery stores, salons and barbershops.

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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

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Maintained clean environment with due consideration to health and safety issues and infection control policy.

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Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.

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Lifted patients using appropriate equipment in accordance with moving and handling policy.

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Supervised patients on commodes, in toilets and bathrooms and assisted patients with hygiene needs.

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Delivered high standard of holistic care to patients to promote equality and dignity.

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Aided patients with walking and limb exercises to improve strength and balance.

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• Organized and maintained medication closets and first aid supplies. EDUCATION

Cna Certificate, Cna

Florence Darlington Technical College - Florence Sc High School Diploma, 06/2007

Lee Central High School - Bishopville, SC

CERTIFICATIONS

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

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Ran errands for patients, did shopping, and picked up other necessities.

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Remained alert to problems or health issues of clients and competently responded.

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Determined specific needs and provided most appropriate level of services for patient well-being.

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• Scheduled and accompanied clients to medical appointments. Reassured patients by explaining medical practices and processes in easy-to-understand terminology.

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Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.

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Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

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• CNA - Certified Nurse Assistant

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