LANELLPOLK

***** *********** ****, ******, ** ***35 (C) 713-***-**** ad40qw@r.postjobfree.com

Professional Summary

Experienced professional, result oriented operations analyst and educator with proven leadership capabilities; with a strong ability to communicate effectively at all levels. Skilled at utilizing data management tools to optimize efficiency and proficiency. Management experience and organizational leadership. Highly motivated and willing to continue to learn and grow as an effective leader.

Skills

●Project Management

●Interpersonal Skills

●Planning and Organizing

●Database Management

●Data Entry/Processing Skills

●Stress Tolerance/Adaptability

●Influencing and Leading/Team Work

●Employee Performance Enhancement

●Critical Thinking and Problem-Solving Skills

Manage Staff Levels

Experience

Director of Leadership College 09/2021 to 02/2023

One Community Church – Plano, TX

●Planned and coordinated academic year

●Developed and coached staff in the achievement of goals and objectives

●Conducted annual performance evaluations and staff training

●Created and implemented employee schedules as well as coordinated and facilitated staff meetings

●Directed and evaluated the achievement of student performance objectives leading to a 35% increase in student success

●Provide quality student services by ensuring proper and timely orientation

●Maintain safe and healthy work environment

●Created academic goals and objectives for educational, learning and improvement plans

Operational Support Team Lead Analyst /Instructor/Flight Attendant 01/2011 to 4/2021

United Airlines – Houston, TX

●Communicate all operating policies and/or issues at department meetings

●Develop operation systems and processes for improvement and efficiency

●Accomplish operations and organization expectations according to FAA regulations

●Created and maintained daily operational digital visuals and computer-based training

●Communicate customer issues with operations team

●Devise ways of improving the customer experience, including resolving problems and complaints

●Establish and manage relationships with key operations vendors and globally diverse customers

●Analyze process workflow for employees, including training and evaluations for staff

●Evaluating space requirements and equipment layout; implement changes for proficiency

●Support audits, review and develop policies and procedures

Education

Master of Arts: Teaching, Emphasis in Teacher Leadership Aug 2015

Grand Canyon University - Phoenix, AZ

Bachelor of Science: Biblical Leadership

The College of Biblical Studies – Houston, TX May 2013

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