Angela Owens
PROFESSIONAL SUMMARY
Deep knowledge of figures and basic filing techniques. Amazing ability to operate computer keyboard. Outstanding ability to manage administrative support functions. Superior organizational and analytical skills.
TECHNICAL EXPERIENCE
Software/Databases: Microsoft Word, Outlook
Others: Data Entry, Call Center, Multi-tasking, Problem solving, Customer Service, 10 Key, Order Entry, Inventory
PROFESSIONAL EXPERIENCE
CONDUENT – Indianapolis, IN Sep 2014 – Present
Eligibility Specialist
Process applications and changes for clients receiving and applying for benefits such as HIP 2.0 health coverage, cash assistance and food assistance.
Data Entry.
Call Center/Inbound and Outbound.
Multi-tasking.
Problem solving.
Multiple computer systems.
Microsoft Word.
Microsoft Outlook.
Use of two computer monitors.
LIBERTY MUTUAL INSURANCE – Indianapolis, IN Apr 2014 – Sep 2014
Customer Service
Call Center/Inbound.
Assisting in client inquiries concerning their insurance coverage.
Multi-tasking.
Using multiple computer systems.
Updating case information.
Data Entry.
STERICYCLE INC – Indianapolis, IN Jan 2006 – Jan 2014
Operations Support Rep
Data Entry/Computer /10 Key.
Process customer requests.
Process customer’s complaints.
Assemble return kits for medical supplies.
Ship return packages using USPS/UPS/Fed Ex.
Inbound and Outbound Calls in call center.
Reimbursements.
Handled pharmaceutical and consumer recalls.
Mail metering machines/fax/copy/printing.
Stay at home mom from 2003 – 2006
BRYLANE – Indianapolis, IN Feb 1997 – Jun 2003
Order Entry
Entered catalog orders by phone in call center.
Assisted in providing reimbursements.
Provided excellent customer service.
Processed returned items.
CVS WAREHOUSE – Indianapolis, IN Apr 1996 – Feb 1997
Processor
Processed inventory.
Scanned inventory product.
Separated inventory product.
EDUCATION
Graduate
Warren Central High School, Indianapolis, IN 1992