Jeraldine Archuleta

Customer Service Representative with 4 years call center experience

Carson City, NV 89706

ad40gh@r.postjobfree.com

+1-775-***-****

I have good customer service skills, I am a fast learner, dependable . I give 100 % to everything I do.. I work well with others and I go above and beyond to solve problems.. I have excellent phone skills and problem solving skills.

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

TTEC - Remote

October 2022 to January 2023

Answer incoming calls from members inquiring about their health insurance benefits. Assist member's with setting up their online account, reset passwords, explain their benefits go over what is covered and what is not, explain deductible and out of pocket expense, Help members locate Doctors, take complaints Customer Service Representative

VXI Global Solutions - Remote

July 2022 to August 2022

Work from home as a Collector/Customer service rep doing collections for AT&T answer incoming calls from customer's with past due balances. collect and process payments set up payment arrangements. Answer questions relating to the AT&T cell phone charges and plans. Stay at Home Grandparent

Carson City, NV

January 2012 to July 2021

I was fortunate enough to be able to stay home and care for my 8 grandchildren. They are all grown-up enough that they no longer need me to care for them. I am now looking forward to getting back to work. Retail Sales/ Cashier

Kolh's - Carson City, NV

August 2010 to January 2012

ring up merchandise process returns assist customer maintain a clean working area balance vault and cash registers

Unemployment Claims Representative

State of Nevada Unemployment Department - Carson City, NV November 2003 to May 2007

Works at a call center answering incoming calls. Processing unemployment claims. Answer unemployment eligibility questions. research and resolve discrepancies. Open daily mail.

Resolve issues pertaining to unemployment claims. determine monetary eligibility. Adjudicate claims to determine eligibility based on Nevada State laws Repossession Sales/ Collector

Harley Davidson Financial Services - Carson City, NV August 1998 to October 2003

Mail correspondence to customer's that have had their units repossessed according to state laws. Negotiate payment arrangements in order to redeem unit. Work closely with repossession agents, auction house, and transportation vendors.

Locate delinquent customers via employers, government records, and other methods. Receive payments and post to accounts

Always made top bonus.

Section 8 Eligibility Specialist

NEVADA RURAL HOUSING AUTHORITY - Carson City, NV

May 1995 to August 1998

Meet with clients, set up files, collect data, determine clients monthly portion of rent. research accusations of fraud, do inspection. monthly recertification's, maintain waiting list. Run monthly reports. Maintain good relationships with landlords.

Education

Bachelor of Science in Human Services

University of Phoenix - Phoenix, AZ

February 2012

Skills

• Customer service Call center Problem solving

Good verbal and written Reliable

Collections

communication

• Microsoft Outlook

• Call Center

• Collections

• Accounts receivable

• Microsoft Office

• Retail Sales

• Negotiation

• Cashiering

• Account Reconciliation

• General Ledger Reconciliation

• General Ledger Accounting

• Bank Reconciliation

• Section 8

• Case management

• Customer support

• Journal Entries

• Customer service

• Accounts receivable

• Negotiation

• Retail sales

• Accounting

• General ledger accounting

• Windows

• Balance sheet reconciliation

• General ledger reconciliation

• Cash register

• Section 8

• Data collection

• Research

• Account reconciliation

• Microsoft Excel

• Merchandising

• Planograms

• Computer literacy

• Computer skills

• Grocery store

• Communication skills

• Cash handling

• Sales

• Analysis skills

• Microsoft Word

• Microsoft Outlook

• Microsoft Office

Assessments

Call center customer service — Proficient

June 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer focus & orientation — Proficient

May 2021

Responding to customer situations with sensitivity Full results: Proficient

Administrative assistant/receptionist — Proficient January 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Verbal communication — Proficient

January 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Customer service — Proficient

June 2021

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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