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Maya Noori / ad40gf@r.postjobfree.com / Cell: 773-***-**** / Location: Austin, TX

QUALIFICATIONS SUMMARY

Detail and Process-oriented Technology Project Manager with 8 years of progressive experience specializing in Adaptive, Iteration, and Agile Methodology Project Management in the Healthcare and Social Medial Industries; with consulting experience at Google/YouTube.

Google/YouTube

Supervisory experience managing 25+ personnel working on Data Management and Data Analytics project for YouTube Content Management Contract. Worked as the project manager for Vendor Relations and regularly reported to YouTube/Google leadership. Primary Deliverables: Content usage, error reports, and status reports for social media applications. These reports are used for tasking different functional teams, directing their efforts, tracking outcomes, and controlling efforts. Primary Responsibilities: Developing reports and visualization dashboards in SQL and Tableau for presentation to department heads, C suite VIPS, Vendor Relations, and other key decision-makers within Google/YouTube. My efforts provided insight for decision-makers to manage their teams in alignment with established objectives and timelines.

Managed State Healthcare IT Projects with valuation/budgets ranging from 5 to 10 million dollars for over 8 states totaling 70 to 80 million dollars. Primary Deliverables: Cost, status, and deliverables tracking Reports for over 8 State Governments. These reports are used for tasking different functional teams, directing their efforts, tracking outcomes, and controlling efforts. Primary Responsibilities: ingesting project cost and performance/utilization data (10s of GBs) into SQL Server Databases for several departments. Develop the reports and visualization dashboards in Power BI and Tableau for presentation to department heads, C suite VIPS, Vendor Relations, and other key decision-makers within the State Governments. My reporting enabled improvement in healthcare services deployment by providing insight into budgets in relation to Medicare/Medicaid claims and the hospital resources used to provide the services. This allowed government officials to make better decisions for managing the programs and services they provide the public. CERTIFICATIONS:

Certified Project Management Professional (PMP) Completion 11 May 2022 Cert# 3247069 SKILLS/SOFTWARE/TOOLS:

Subject matter expert in Engineering, social media, QA/QC procedures, and Data Management. Specialized in Financial Analysis, Advanced statistical methods to all related research and data sources, Cost Reporting Portal, and Ambulance Run Sheet. Utilizing tools such as Python, NoSQL, MS SQL, Access, Microsoft Office Suite, SAS, Tableau, Google suite, PLX, Hadoop Ecosystem, MapReduce, Spark, RDS, and IoT.

DATA SCIENCE PROJECTS

• Regression and classification model’s development and maintenance for predicting root cause analysis (RCA).

• Utilizing Machine Learning algorithms to extract insights from complex (intervened) data business operations, behavior, sociology, and management studies.

EXPERIENCE

Operation Analyst – Health Practice Public Consulting Group, Austin, TX 09/2019-Present

• Supervisory responsibility for 3 Data Analysts working on Healthcare Data Management projects for the States of Washington and Florida’s Medicaid, EMS Billing, and Cost Report programs. Directing and Collaboration with Soft- ware Developers and the client’s internal project managers. Responsible for tracking efforts and managing the ac- tivity for 25+ personnel and consultants.

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• Data management specialized in financial analysis of Ambulance [Emergency Medical Services] Title XIX Medicaid fee-for-service and Managed Care cost reports.

• Coordinate data collection of seventeen states and over 700 EMS providers.

• Collaborated with management on tool QA/QC design and methodologies for each workflow.

• Designed and developed the data processing tools now used in the EMS Health Practice, the tools developed in- clude depreciation, expenditure, billing, and computer-aided dispatch [CAD]. Integration of these tools reduced errors in the data transformation and overall processing efficiency.

• In the billing line of business perform aggregation of insured categories to determine allowable and non-allowable billing expenditures.

• Collected data from medical claim forms and attachments submitted in electronic format to prepare the client cost reports.

• Manipulate and research static data to gather necessary elements for data mining.

• Demonstrated initiative by recommending and designing a Quality Control process for each of the operational workflows based on Medicaid lines of business.

• Integrated a Quality Assurance process to ensure deliverable measurable outputs. Built-in a Root Cause Analysis tool to identify the category and subcategories of the error and bring down the error rate exponentially. Imple- menting these quality measures has noticeably increased the efficiency of our day-to-day operations.

• Communicate and maintain client relationships with contracted EMS providers. Provide ongoing feedback and pro- cess improvement recommendations to leadership.

• Demonstrate attention to detail and responsible for billing line of business Team Lead duties.

• Evaluate large data and demonstrate critical thinking and Assist in the development of standard materials to exe- cute operational improvements such as training, standard operating procedures, and job aids.

• Preparing and revising project plans and schedules and providing ongoing status reports to management

• Work with multiple development teams providing analysis on different projects and software updates

• Report on status of development, quality, operations, and system performance to management

• Analyze overall software development lifecycle. Provides insight and key metrics to drive process improvements and projects lifecycle

• Experience with multiple Software development lifecycles (SDLC) methodologies such as Waterfall and Agile Quality Assurance Analyst Accenture Austin, TX 08/2017-12/2019

• Quality Assurance of content moderation work performed on the social media platform of YT TNS videos.

• Applied quantitative business analysis, technical knowledge, and reporting of data to identify trends and opportu- nities to improve and enhance the overall process.

• Research and submit client Root Cause Analysis that led to improved site scores. Mastered data analytics using SQL, Tableau, and Python.

• Developed and designed business intelligence dashboards for different lines of business and operation needs within the YT TNS queue.

• Independently defined analytical approaches and metrics strategies to improve the Quality Assurance process.

• Provided leverage and latitude to format charts and graphs in different analytical platforms for the various opera- tional areas supported.

• Implemented process improvements that helped standardize the QA process and Root Cause Analysis process for the Client. Used data analysis to solve business inconsistencies to the client’s policy and ensure the safety of the client and platform community.

• Defined reporting parameters to communicate key quality metric information at operational and strategic level meetings.

• Contributed escalations and corresponding policy FYI memos to Team Leads and Trainers for dissemination. Con- ducted 1:1 coaching and quality observation and pointer sessions with staff. Social Media Evaluator Appen Austin, TX 01/2015-08/2017

• Labeling automation to develop and program machine learning for specific speech recognition. 2

• Added the keywords for the labeling project. Identified the exact matches for algorithm sequencing.

• Contributed to the search engine evaluation learning component.

• Reviewed and rated web content, using a web application to support the measurement of search data relevance.

• Audited work performed in compliance with policy-developed guidelines.

• Recruited, sourced, and developed business rapport with candidates as part of supporting the onboarding and re- cruiting team.

Quality Control Engineer PACT Engineering FZE Dubai, UAE 06/2011-08/2014

• Quality Control Engineer in the water treatment plant manufacturing industry.

• Established Quality Assurance and Quality Control procedures and protocol in compliance with HSE and PPE global work safety standards.

• Increased product procurement efficiency to reduce delay in delivery of water treatment plant components to cli- ents.

• Managed the process to obtain inaugural ISO standard certification.

• Ensured client satisfaction standards by providing training, guidance, and support to Quality Technicians and In- spectors.

• Developed, reviewed, and managed over 80 risk assessments including intended use and hazard analysis.

• Identified development opportunities and succession gaps.

• Participated in various protocol reviews related to Process Qualification and design verification.

• Performed rule development succession by validation, stability, installation qualification and master validation plan development.

EDUCATION

Al-Mustansiriyah University

Material Science and Engineering Bachelor’s degree, July 2005 Austin Community college: Human Resources Management, 2017 Bodycote, Oman: Certification in Project Implementation, 2010 Bodycote, Oman: Certification in Leadership Management, July 2010 Bodycote, Oman.: Certification in Work Safety (HSE, PPE), 2010

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