MICHELLE GARRETT **** Tuscaloosa Street, Greensboro, NC 27401

ad40ei@r.postjobfree.com • Cellular 678-***-****

Summary

Compassionate, high level problem solver fully involved and accountable for property’s operations and overall appearance. Naturally positive with a “Can do” attitude coupled with the “Willingness to roll up my sleeves” approach to get the job done despite any obstacles. Focused and engaged leader of guiding teams and communities to success in areas of financial, performance, security and personal growth . Expertise in essential facets of multifamily properties and government regulations including Fair Housing, EEOC, ADA and OSHA as well as developing and managing annual budgets and marketing plans while analyzing and producing monthly financials including variances and cash management. Extensive knowledge in building successful teams, renegotiating contracts, vendor management, resident retention and growing rents. Accomplished go getter who knows how to maximize occupancy and increase property value all while building community and striving to make the living or resident experience, particularly the first and last impressions, of the highest standards.

Experience

Avant Garde, LLC Phoenix, AZ 2022 to 2023

Multi-Site Property Manager

Engaged with prospects, residents, management, and owners regarding leasing details, marketing, resident challenges, capex needs and on-going projects, weekly staff meetings, daily meetings with maintenance team.

Practiced my “ Method of Madness” approach with delinquencies with mandatory meetings, constant communication, swift filings and providing resources if needed.

Increased occupancy 13% in 40 days by marketing resident referrals and outreach marketing.

Increased resident retention 8% while growing rents an additional 30% by offering stellar customer service and exceptional maintenance experiences.

Increased positive Google reviews to overall 4.1 stars.

Met NOI goals by increased rental income and lowering monthly expenses. Tristate Deliveries, LLC, Phoenix, AZ 2019 to 2022 Parts Driver

Delivered auto parts for Factory Motor Parts, adhered to DOT and OSHA rules while delivering all size vehicle parts in designated areas, processed returns, handled cash payments Taylor & Lanier Realty, LLC, Jackson, MS 2013 to 2019 Senior Property Manager

Responsibilities included assisting property owner with new acquisitions, due diligence, and researching both commercial and multifamily properties for sale. Effectively managed communications between existing residents or tenants and new management company. Mitigated risk to ensure the safety and well-being of both residents and property. Prepared strategic property planning of long and short term business objectives for the site. Led extensive interior & exterior renovation project using timelines, scopes, and cost accounting. Managed purchasing for all office & renovation needs. Conducted inspections in commercial office park with landscapers and janitorial contractors. Prepared and maintained tenant lease files and correspondence. Inspected vacant office space before and after occupied, managed daily operations for 90,000 sq. commercial office space. Met with HOA board members as scheduled, issued violations or fine documents to homeowners per CCR’s. Inspected common areas for liability risks. Hired vendors for necessary repairs.

• Increased existing residents rents 33% at takeover while retaining 83% of residents

• Developed and implemented programs and services such as Wi-Fi and valet trash service which created additional value to residents.

• Achieved the highest possible net income for the property by effectively managing and controlling expenses.

• Effectively managed change.

• Inspected what I expected renovated units for immediate lease-up. 24/7 Heating & Air Service, LLC, Tucker, GA 2013 to 2013 Operations Manager

Interacted with residential and commercial customers to solicit new business, answer questions about HVAC services offered and required, investigated customer complaints, negotiated contracts and agreements with federal and state agencies, and local businesses. Prepared budgets for funding and implementation of programs, corrective action plans to solve problems, managed daily operations, payroll, receivables and payables, prioritized technician’s work schedules and delegated assignments, oversaw all purchasing needs for HVAC supplies. Pulled appropriate permits per city or county codes.

• Participated in all marketing activities to promote business brand and expand services and provide technical assistance in conducting of conferences, seminars, and workshops pertaining to HVAC services.

• Planned and prepared advertising and promotional material & represent company at trade association meetings to promote products.

• Increased over all sales 51% by acquiring new accounts with NACA, HUD, Fannie Mae, Freddie Mac and local businesses for both new construction and renovation accounts.

• Maintained exported correspondence, bid requests, and credit collections and current information on tariffs, licenses and restrictions. Grubb & Ellis/ Daymark Residential / Insperity, Lithonia, GA 2007 to 2012 Property Manager

Oversaw the operational performance of $32 million dollar asset with 276 units. Led my team of four employees using effective communication centered on team building concepts. Maintained records and compiled reports concerning personnel-related records such as new hires, payroll, performance evaluations and terminations in accordance to company policy and goals. Analyzed training needs to design employee development, prepared annual budgets, solicited bids, created, managed and conducted lot inspections, unit inspections and safety inspections to ensure lower findings and claims, created strategic business plans, raised revenue 27% by renegotiating contract services, determined and certified the eligibility of prospective residents following Daymark's guidelines and government regulations, oversaw purchasing for maintenance supplies, produced competitive strategies for meeting occupancy goals, contributed to monthly conference calls with up to 35 investors (TIC) geared to discuss property’s reports.

• Consistently maintained average occupancy of 95% during difficult economic conditions. Increased community income by increasing rental rates and reducing vacancy loss to achieve budgetary goals

• Met NOI goals 14 out of 20 quarters resulting in property bonuses.

• Rolled out Yieldstar, OPS accounting, on-line resident payments and on-site teller rental payment processing.

• Engaged in effective outreach marketing and public relations to promote property to local businesses and major corporations.

• Analyzed and interpreted the needs of residents and offered appropriate solutions.

• Organized resources, re-negotiated vendor contracts to lower contract expenses and managed expenses.

• Member of Daymark's Million Dollar Club.

Warshaw Properties, Atlanta, GA 2005 to 2007

Property Manager

Supervised multiple properties totaling 548 units and 13 staff members with on-going emphasis of being proactive professionals, implemented plans to grow rents to achieve optimal NOI through efficient cost control, revenue maximization, delinquency management and budget preparation, worked closely with President to identify and implement initiatives that enhance investor value, planned and facilitated social activities for residents, managed and conducted lot inspections, unit inspections and safety inspections to ensure lower findings and claims, managed purchasing for property’s needs.

• Promoted from managing 2 smaller properties to larger 384 unit property.

• Increased occupancy from 82% to 93% in less than 60 days peaking past efforts and ensuring monthly income goals.

• Ensured the completion of unit maintenance and preparation for occupancy. Education

Google Online Course 2022 to Present

Project Management, Seeking Certification

American Public University, WV 2014 to 2016

Business Administration with concentration in Human Resources Software

Onesite, Yieldstar, OPS Accounting, Yardi Voyager & Enterprise, Rent Roll, AMSI, CAMS, Insight Tax Credit, TRACS, Microsoft, Excel, Fresh Books Accounting, Peachtree Accounting, Great Plains, Facebook, Twitter, Check Scanner, JD Edwards, LRO, Resman, Appfolio, Word Press, QuickBooks, Buildium, Rent Café, Real Page Products, Salesforce, ERP, Google Sheets, Knock, SAS, QuickBooks,

Contact this candidate