Latisha Cooksey

According to www.honest.net, how much does Honest charge for Home Gigabit service?

Humble, TX 77338

ad409t@r.postjobfree.com

+1-346-***-****

HARDWORKING CUSTOMER SERVICE REPRESENTATIVE, BRINGING over 10 YEARS OF EXPERIENCE MEETING CUSTOMER NEEDS VIA TELECOMMUTING ROLES. Authorized to work in the US for any employer

Work Experience

Member Specialist

HealthEquity Inc. - Draper, UT

November 2021 to Present

Answer inbound calls, from members. These member are questioning their claims for coverage, also available funding we have for them.

Customer Service Representative

ALORICA - Humble, TX

June 2017 to September 2021

• Answer inbound phone calls.

• Make outbound phone calls to physicians office.

• Make outbound phone calls to pharmacies.

• Answer customers concerns.

• Inform customers of copays, and other charges.

• Enter data for customers to receive refills.

• De-escalate phone calls when needed.

• Provide customers with dates, and times their able to refills. Assistant Director

BRIGHTER HORIZONS CHILDCARE CENTER - Spring, TX

June 2014 to June 2017

• Work under director to assure that the center runs smoothly and effectively.

• Check students in, complete daily attendance.

• Complete weekly meal plans.

• Stock classrooms with appropriate supplies.

• Schedule field trips.

• Assist in classrooms when needed.

Customer Service Representative

ACCOUNT RECEIVABLE SOLUTIONS - Spring, TX

April 2016 to January 2017

• Make outbound phone calls to customers that have past due accounts.

• Provide customers with payment options, and plans.

• Take payments from customers.

• Apply new data on customers in the system.

• Perform skip trace to ensure that we can get correct phone numbers, and addresses for customers that owe debts.

Education

ASSOCIATE OF ARTS

MID AMERICA CHRISTIAN UNIVERSITY - Oklahoma City, OK 2017

Skills

• DATA ENTRY QUICK LEARNER CREATIVE PROBLEM SOLVING COMPUTER PROFICIENT TECHNICAL SUPPORT CUSTOMER SERVICE PROFESSIONAL TELEPHONE DEMEANOR

• CSR (10+ years)

• Call Center (10+ years)

• Customer Care

• Customer Service

• Customer Support

• Windows (10+ years)

• Help Desk (10+ years)

• Accounts Receivable

• Active Directory

• Network Support

• Desktop Support

• Operating Systems (10+ years)

• Information Security

• LAN

• Microsoft Windows Server (10+ years)

• Microsoft Excel

• Microsoft Word (10+ years)

• Microsoft Office (10+ years)

• Microsoft Outlook (6 years)

• WAN

• Citrix (4 years)

• Troubleshooting

• Childcare (10+ years)

Awards

Member Specialists

2022

Service Experience Ambassador-3. The Purple Seeding Award Certifications and Licenses

Associates in Arts

March 2017 to Present

Assessments

Customer focus & orientation — Proficient

August 2021

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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