Selina Shirer

Matthias

Senior Credit Analyst

**** ********** *****

Douglasville, GA 30134

347-***-****

ad409q@r.postjobfree.com

EXPERIENCE

Topps/Bazooka Company, New York, NY

Credit Collections Analyst

May 1989 - May 2024

● Approves refunds, credits, and other adjustments in accordance with company policy

● Develop and maintain strong working relationships with business partners and peers

● Managed customer accounts with assigned portfolio by engaging in phone calls and/or emails, including negotiating payment arrangements

● Researched customer payments when needed

● Reconciled customer statements

● Reconciled cash receipts to payment application

● Reconciled unapplied cash and ensure timely relief of unapplied payments

● Owned timely and accurate application of customer payments to AR sub-ledgers for assigned portfolios

● Reviewed, analyzed, and approved or denied customer credit applications

● Collaborated closely with various internal departments to resolve issues, improve processes, and manage customer accounts in order to expedite collections

● Assist with training and mentoring as requested by direct manger and management

● Traced delayed or missing shipments and shipment shortages

● Released daily order for outgoing shipments

● Supported with annual audit

New York Telephone, Brooklyn, NY

Operator

February 1988 - May 1989

● Answered inbound calls

● Assisted customers with information and subscribed telephone numbers

● Directed calls through the switchboard

SKILLS

Problem Solving

Customer Service

Risk management

Negotiation Skills

Communication Skills

Knowledgeable of Oracle

Knowledgeable of Microsoft

Suites

Microsoft Teams

AWARDS

Top Performer Award

Excellence in Customer Service

Award

Innovation Award

Quality Assurance Award

EDUCATION

Computer Programming &

Operations

Control Data Institute

New York, NY

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