Peter Kondiles

**** ***** *** *****

Tomball, Texas 77375, 702-***-****

ad408c@r.postjobfree.com

EXPERIENCE:

Oncor Electric Delivery

June 2023 to Present

NOC Lead

• Supervise a team of six operators in troubleshooting network issues and scheduling.

• Troubleshoot Nokia routers using the NSP.

• Use TMON NMS tool.

• Monitor and Troubleshoot Harris, Aviat Microwave, MASS Radios and Adva Fiber Networks.

• Perform Diagnostic test on RTUs, meters, radios and Scada Networks.

• NERC and CIP certified.

Southern California Edison remote contractor

July 2020 to June 2023

Satellite and Transport Engineer 2

• Monitor and Troubleshoot satellite issues on the iDirect Platform.

• Monitor and troubleshoot Sonet and DWDM issues using the Infinera DTN,

Cisco ONS15454 & Alcatel DMX-1665 platforms.

• Troubleshoot IP issues on the Nokia 7705 and 7750 and Cisco routers.

• Monitor and troubleshoot microwave issues on the Alcatel Lucent MDR-8000 &

MPR-9500 platform.

• Utilize Telenium, TMON and Spectrum Monitoring tools.

• Utilizing Remedy ticket system and Metasolv Data Base.

• Utilize DNX-11 (DACS) and IMACS 800 Channel Bank to test DS1, DS3 and Ethernet

Services.

• NERC background certified

Logix Fiber Network

Jan 2018 to July 2020

Voice Specialist III

• Received CEO recognition for outstanding customer service and innovative

Technical solutions in salvaging and repairing key customer network issues.

• Received numerous accommodations from customers for resolving long-standing

Network issues and providing superior customer service.

• Received a Logix Brand Ambassador award for outstanding services to customers.

• Trained NOC management in network troubleshooting and develop guidelines &

Standards for the NOC.

• Experienced in Design, configuration and troubleshooting DMS 250, T7,

BroadSoft, hosted PBX & PSAPS.

• FTTH (fiber to the home) using Calix E7 & E20 CMS platforms testing GPON,

ONT’s, SIP, IPTV, VOD & Active Ethernet circuits.

• Infinera TM3000 platform monitoring and testing DWDM and CWDM fiber Metro

Networks.

• Cyan Z22 (metro Aggregation and Transport platform) monitoring & testing

10G Ethernet, SONET, or SDH and DWDM circuits.

• Metaswitch (VOIP) performing service assurance (call analysis), subscriber

Management (user), alarms, SS7, ISUP, SIP, MGCP, call features, trunks,

Subscriber configuration, call trace, customer profiles, etc.

• Troubleshoot and test DS1, DS3, Fiber, Ethernet, SIP, PRI, Brocade, Adtran,

Alcactel, Mikrotik and Cisco routers.

FOX Sports

Jan 2016 to Jan 2018

NOC Supervisor

• Streamlined NOC procedures and heighten customer focus to staff to significantly

Reduced MTTR and customer satisfaction.

• Use IneoQuest IVMS to monitor & troubleshoot the Fox OTT video network on the

AWS (VOS) cloud. Cooperatively work with CDN and MVPD vendors

(Harmonics, Bamtech, ISP) to resolve Cloud and equipment issues.

• Basic Configuration on Cisco ASA 5500 series firewalls.

• Troubleshoot Harmonic (SXE) video servers, splicers and Arista switches.

• Create and troubleshoot VPN clients and networks.

• Create SOPs for the NOC.

• Use Jira ticket system and Confluence to track and monitor tickets.

• Performed reviews on staff performance.

• Assembled, mentored, and trained a young staff of engineers on proper troubleshooting

Procedures, and assisted in their professional development.

• Completed three-day SBE Leadership seminar.

EDUCATION:

University of Laverne

Bachelor of Science Degree in Mathematics

AWARDS

• Received five “Outstanding Customer Service and Technical Expertise” awards and

Two cash awards.

• Recently received CEO recognition for outstanding customer service and

Innovative technical solutions and many customer commendations for

Superior customer service and resolving long-standing network issues.

LANGUAGES: English, Greek and basic German.

PASSPORT: American and Greek

Degree: Bachelor of Science in Mathematics.

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