Sandra Melo

Customer Service Professional

Sandra Melo

**** ** ******* ***** **** Port Saint Lucie, FL 34953 772-***-****

ad4088@r.postjobfree.com

Summary Statement

Dedicated and results-oriented Customer Service

Representative with 20+ years of experience in providing exceptional customer support in diverse industries. Skilled in building positive relationships with customers, resolving inquiries, and ensuring customer satisfaction. Adept at handling high call volumes and adeptly managing

challenging situations. Strong communication, problem- solving, and multitasking abilities. Committed to delivering outstanding service to enhance the overall customer experience.

Experience

Concentrix / Seasonal Advisor II, Customer Service December 2023- January 2024

Responded to customer inquiries via phone, email, and chat, ensuring prompt and accurate resolution. Assisted customers in product selection, order placement, and tracking shipments. Resolved issues and complaints in a professional and courteous manner, aiming to achieve customer satisfaction. Utilized CRM system to document customer interactions, update customer profiles, and track customer history.

Willis Towers Watson / Seasonal Application Customer Representative

September 2023- December 2023

Respond to customer inquires via phone, ensuring prompt and accurate for Medicare Applications. Verifying customers product selections for plans where correct. Resolved issues and complaints in a professional and courteous manner, aiming to achieve customer satisfaction. Updating customer profiles and notes. Utilized CRM system to document customer interactions, update customer profiles. Teleperformance / Customer Service

July 2020 - October 2021

Responded to customer inquiries via phone, email, and chat, ensuring prompt and accurate resolution. Assisted customers in product selection, order placement, and tracking shipments. Resolved issues and complaints in a professional and courteous manner, aiming to achieve customer satisfaction. Utilized CRM system to document customer interactions, update customer profiles, and track customer history.

Old Navy — Cashier

October 2011 - December 2011

Provided a positive customer experience with fair, friendly, and courteous service. Registered sales on a cash register by scanning items, itemizing and totaling customers’ purchases. Resolved customer issues and answering questions. Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Maintained high standards of customer service during high-volume, fast-paced operations.

Liberty Medical — SupplyAccount Specialist

April 2006 - June 2008

Handled a high volume of inbound customer contact, addressing inquiries, resolving issues, and providing product information. Assisted customers with order processing, billing inquiries, and product troubleshooting. Documented customer interactions and maintained accurate records in the CRM system. Collaborated with team members to streamline processes and improve overall customer service.

Renew Therapy — Receptionist

February 2005 — November 2006

Assists walk-in clients, schedules client appointments, answers phone lines, and helps clients with questions and issues. Supports managers with business documentation and professional demeanor at all times. Efficiently processes updated client information and payments into the database, prioritizes tasks while staying focused on several projects simultaneously; diligently follows up on outstanding items. Ability to multitask effectively in a fast-paced environment, maintain a friendly, approachable style to build relationships and work harmoniously with others at all times.

Bath & Body Works — Cashier

October 2005 - February 2006

Provided a positive customer experience with fair, friendly, and courteous service. Registered sales on a cash register by scanning items, itemizing and totaling customers’ purchases. Resolved customer issues and answering questions. Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Maintained high standards of customer service during high-volume, fast-paced operations.

Structure/Express Men — Assistant Store Management September 1998 - January 2001

Provided a positive customer experience with fair, friendly, and courteous service. Opening & closing the store, payroll, training, nightly deposits. Registered sales on a cash register by scanning items, itemizing and totaling customers’ purchases. Resolved customer issues and answering questions. Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Maintained high standards of customer service during high-volume, fast-paced operations.

Kapasi Associates — Receptionist

April 1998- December 1999

Scheduling surgeries, MRI, schedules client appointments, insurance verification, data entry, answers phone lines,

and helps clients with questions and issues. Supports managers with business documentation and professional demeanor at all times. Efficiently processes updated client information and payments into the database, prioritizes tasks while staying focused on several projects simultaneously; diligently follows up on outstanding items. Ability to multitask effectively in a fast-paced environment, maintain a friendly, approachable style to build relationships and work harmoniously with others at all times. Billing, insurance verification & coding.

Penn Foster Continuing education for Coding and Medical billing Haverhill High School / High School Diploma

September 1991 - Jun 1995, Haverhill, MA

Technology snapshot: MS Office (including Word, Excel, and PowerPoint), Oracle Calendar, Hubspot and internet savvy. CORE SKILLS

• Customer Service

• Administrative Support

• Time Management

• Organizational Skills

• Business Documentation

• Scheduling / Calendaring

• Mail

• Multitasking

• Detailed Oriented

• Written & Verbal Skills Continuing Education in Medical Billing &

• Coding

• Excellent verbal and written communication skills

• Strong problem-solving and conflict resolution abilities

• Proficient in CRM systems and Microsoft Office Suite

• Ability to handle high call volumes and work in a fast-paced

• environment

• Exceptional interpersonal skills and ability to build rapport with

• customers

Contact this candidate