Shamyra Arnold

Phoenix, AZ *****

ad406p@r.postjobfree.com

+1-480-***-****

Work Experience

Home Loan Specialist

PennyMac Loan Services, LLC - Phoenix, AZ

September 2020 to Present

I am responsible for servicing mortgage lending customers via verbal and written communication through duties including, handling property tax, hazard insurance, escrow analysis, mortgage insurance or guarantees, answering questions, documenting conversation, and maintaining loan files.

• Communicating with other departments about loan payments and/or borrower files.

• Maintaining borrower relationship

• Handling inbound and outbound calls about escrow analysis results

• Researching information relating to specific job duties, such as insurance and/or taxes.

• Working with escrow accounts to ensure escrow information accurate for analysis

• Assisting with other duties as necessary.

Claims Adjuster

Mapfre Insurance Company - Gilbert, AZ

September 2017 to March 2020

• I coordinated the appraisal, gather the facts and reports along with details of a claim to

• the insurer.

• Negotiate with the policyholder on behalf of the insurance company if a settlement needs to be made.

• Only a daily basis I make sure my team settle all their claims in a timely manner and made sure they manage their desk to ensure good time management.

• Hold weekly meetings to look let the team know where we were at in our goals and what we needed to improve.

• Have quarterly performed one on one reviews with my team to go over their goals. Account Manager

Keystone Wealth Partners - Chandler, AZ

December 2016 to September 2017

• Completing investment account, life insurance and annuity applications for all new clients,

• Tracked the progress of transferred assets, and following the issuance of new annuity & life insurance policies.

• Work directly with clients, custodians of clients' assets, and insurance underwriters to make sure the accounts are in good order.

• Work with clients on request for deposits & withdrawals, and maintaining current client information. Record all customer interactions and transactions within our CRM system, prepare and distribute customer activity reports to the manager, and maintain customer databases.

• Monthly would go through our book of business with my team to make sure all the accounts was in order and investments was paid to date and any renewals coming up were worked. Regional Underwriter

MAPFRE Insurance - Gilbert, AZ

May 2013 to December 2016

• Manage risk selection in an underwriting territory, through analysis of the information presented, while selecting, declining, and providing alternatives for the risks reviewed.

• Established underwriting authority levels, guidelines, procedures and philosophies. Exercises discretion with regard to guidelines and procedures, when warranted for their assigned agency.

• Develop mutually beneficial relationships with assigned agents, unit members, and other functional departments, through daily communication, interaction, and agency visitation.

• Effectively markets the Company, its products, and services to agents through daily communications.

• Function as a technical resource, for independent agents and other functional departments within the Company.

• Effectively communicate and interpret policy language, endorsements, coverage, and Company philosophies.

• Develops strong knowledge of the Company's expanding products, pricing, underwriting guidelines, and philosophies.

• Demonstrates a working knowledge of industry products and issues.

• Prepare and understand Agency Analysis Reports, designed to monitor and evaluate the overall profitability, quality, and composition of each agency's book of business. Influences and directs the agency, as necessary, to improve their mix of business, profitability and/or adherence with company objectives, philosophies, and guidelines.

• Participates in developmental training courses, identified by the Underwriting Management Team, to expand/enhance my capabilities.

Customer Service Representative Supervisor

Farm Bureau Financial Services - Gilbert, AZ

July 2012 to August 2013

Assist agents and Insured's with policy changes, billing inquiries and payments. Troubleshoot system issues and updates.

• Training agents on writing new policies.

• Performed quarterly one on one with the team regarding their goals.

• Each day distribute work and checked status on completed work for the day.

• Attended weekly meetings for the company for improvements and guidelines.

• Worked with all areas of the company to make sure we obtained our company goal for growth Operation Analyst Lead

AAA INSURANCE - St. Louis, MO

May 2003 to June 2012

• Troubleshoot system issues and updates.

• Worked closely with the customer care team to make sure the data systems where working properly.

• Product testing for new system enhancements for current and upcoming products.

• System testing making sure that system defects where fix and tested correctly. Education

Associate in Business Administration

Fontbonne University - St. Louis, MO

Skills

• Proficient with Microsoft Office, PowerPoint, Windows XP/2000/98/NT and Web/E-commerce processing

• Proficient with Microsoft Office.

• PowerPoint

• Windows XP/2000/98/NT

• Web/E-commerce processing

• Test Cases

• Underwriting

• Mortgage Servicing

• Customer service

Contact this candidate