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Customer Service Guest Experience

Location:
Ottawa, ON, Canada
Posted:
April 15, 2024

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Resume:

Yacinthe Maeva, Guedjeu Ngameleu

**** ****** **** *****, *** 8Z2

ad4057@r.postjobfree.com

Two years of experience in communication strategies

Three years of experience of customer service

Effective communication

Work under pressure

Strong adaptability

Quick learning

High creativity skills

Teamwork

LANGUAGES

French: Excellent

English: Intermediate

EXPERIENCE

Mccafé ADM, YUL Montreal Trudeau Airport – Guest Experience Lead

JULY 2023 – NOVEMBER 2023

Welcome customer

Assist in the choice of the order

Ensure customer satisfaction.

FREE-LANCE – Literary columnist and freelancer

JANUARY 2021 – PRESENT

Writing reader’s notes

Writing theme articles

SOMTOU START-UP, Douala-Cameroon – Head of Marketing and Communication Department

AUGUST 2019 – SEPTEMBER 2020

Develop and maintain the brand image

Develop marketing strategies

Develop internal and external communications strategies

Monitor the implementation of advertising campaigns

SOURCE DU PAYS, Douala-Cameroon – Hostess

APRIL 2019

Presentation of the "Bitter Lemon" product

Lead the tasting

Report on opinions and relevant proposals

WWF WORLD WIDE FUND FOR NATURE, Douala-

Cameroon – Surveyor

MAY 2018

Popularity survey

Help targets to fill in the questionnaire

Summarize the results of the survey

CRTV ADAMAOUA – Ngaoundéré-Cameroon;

Radio Host

JULY 2014 – SEPTEMBER 2014

Host of the program “Cargo de vacanciers”

Editor for the youth newspaper

TRAINING

Collège Boréal, Canada, online – Social work Certificate

SEPTEMBER 2023 – PRESENT

UNIVERSITY OF DOUALA, Cameroon - Masters I in Black African Literature

OCTOBER 2014 – AUGUST 2020



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