NICOLE QUINTAL

Queens, NY *****

347-***-**** - ad404y@r.postjobfree.com

PROFESSIONAL SUMMARY

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win. Wonderful in sales, very friendly.

SKILLS

Call center operations

Quality assurance controls

Payment processing

Training and development

Employee coaching

Customer relations

Product organization

Stockroom procedures

Store maintenance

Class a Commercial Driver's License

WORK HISTORY

05/2022 to 06/2023 Cellular Sales Associate

XL Unlimited Wireless – Queens, NY

Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.

Upsold customers by recommending accessories and promotions to increase revenue.

Activated pre-paid wireless phones for customers monthly by inserting new SIM cards and new payment accounts.

Replenished, faced and organized merchandise on shelving. Stocked merchandise, clearly labeling items, and arranging. Managed efficient cash register operations.

Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Built customer loyalty and retention by delivering excellent shopping experiences. Created inviting environment for customers by maintaining store organization and cleanliness.

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

10/2021 to 05/2022 Customer Service Assistant

Papa John's Pizza

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Communicated information to customers about product quality, value and style. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Suggested products and services to clients based on individual needs to drive consistent sales.

Processed customer account changes with proprietary software. Built pizzas using proper amount of dough and quantities of toppings according to specifications.

Operated pizza oven and brick oven along with other kitchen equipment to prepare authentic Italian dishes.

Prepared rotating list of new and seasonal items by trying new cooking techniques. Organized food preparation stations and regularly replenished supplies. Kept stations stocked and ready for use to maximize productivity. Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.

Communicated with customer to provide menu offering details and assist with decision-making.

Modified standard recipes to address customer requests for substitutions or allergen concerns.

Recorded customer orders by answering phone or taking information in person. Placed completed orders at pick-up counter and alerted customers to retrieve items. Topped crust with sauce, meat, cheese and vegetables. Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.

Kept customer and food preparation areas clean and well-organized. Cut pizzas using rocking pizza cutter tool.

Took precautions to avoid cross-contamination between food items. Assisted customers, answered questions and resolved complaints. Maintained consistent quality and high accuracy when preparing identical dishes every day.

Informed customers of delayed food items and offered estimated times to fill orders.

Provided customer service to over 180 customers per day by inputting orders, processing credit and cash transactions and responding to questions and concerns. Instructed kitchen staff to work on clean surfaces and wipe down counters with company-approved cleaning products.

Prepared garnishes for later use in meal production. Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

11/2022 to 04/2023 Sales Associate

Duty Free Shops "JFK" – Queens, NY

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Helped customers locate products and checked store system for merchandise at other sites.

Prepared merchandise for sales floor by pricing or tagging. Rotated stock and restocked shelves to maintain product availability and store appearance.

Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Provided positive first impressions to welcome existing, new, and potential customers.

Managed efficient cash register operations.

Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Maintained up-to-date knowledge of store sales, payment policies and security standards.

Monitored customers for signs of security concerns and escalated issues to management.

Checked flight tickets, as well as IDs for cigarettes and liquor. Delivered Duty Free Bags to passengers as they were boarding on to their flights. 09/2021 to 11/2022 Hostess/Busser

Citi Field Aramark/ Mets

Greeted guests and gathered information to seat groups or place on waitlist. Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Escorted guests to seating area, furnished menus and highlighted daily specials. Greeted customers, answered questions and recommended specials to increase profits.

Monitored dining area to assess server capacity and estimate wait times. Accommodated guests with children and special needs to promote comfortable dining experience.

Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

Developed long-term relationships with customers to increase opportunities for repeat business.

Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

Managed guest expectations by relaying information regarding hours, wait times and specials.

Helped restaurant staff set up small and large events to coordinate smooth execution.

Stayed attentive to server availability and table turnover to seat guests quickly. Communicated with servers about new tables, changes in food availability and customer comments.

Resolved customer service and food-related issues to maintain guest satisfaction. Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Tracked seated guests and available seating using computer-based and mobile reservation software.

Checked dining and serving areas to verify proper cleanliness and readiness for guests.

Supervised activities of dining room staff to maintain service levels and support guest needs.

Offered seating and other special accommodations to customers according to preferences and dining area volume.

03/2020 to 07/2020 Beauty Consultant/Warehouse Associate/Online Shopper Target

Recommended appropriate products to meet customers' individual needs. Displayed merchandise to present visually appealing arrangements that drive sales. Kept counter and display areas in clean and neat fashion. Fostered clean and sanitary work environment to protect customers and staff from infection.

Capitalized on upselling opportunities for additional products and services to increase sales numbers.

Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.

Trained staff on strategies for regularly surpassing sales goals. Showed customers how to apply makeup and other products to achieve desired looks.

Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.

Recommended styles and treatments based on clients' needs and appearances. Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.

Evaluated client hair type, condition and desired outcome to determine ideal services.

Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.

Ordered makeup materials and equipment from suppliers when inventory was running low.

Performed inventory counts and ordered materials.

Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.

Tracked inventory usage, documented discrepancies and maintained overall count. Prepared inventory for shipment by attaching tags and labels. Tracked inventory and conducted cycle counts to maintain accurate records. Maintained inventory and supply levels to manage production workflows. Performed scheduled inventory counts and supply audits. Oversaw item packaging, preparing for transport and minimizing damage. Maintained records tracking adjustments, pallet audits and inventory errors. Entered information into system to update status reports. Utilized tracking systems to verify cargo routes and delivery dates. Facilitated security tag placement and updates to minimize product loss. Implemented purchasing program to keep up with changing customer demands. Completed instore shopping orders for customers.

Worked quickly to pack orders efficiently.

03/2013 to 10/2019 Beauty Advisor/Front of House Team Member/Janitorial Worker Walgreen's Pharmacy

Assisted customers in selecting correct products to fit skincare regimen or makeup routine.

Encouraged customers to try new products through personal recommendations. Informed customers of current promotions, events and services, booking appointments for scheduled events.

Possessed acute knowledge of beauty products, brands and latest trends. Highlighted new products by creating displays to enhance brand awareness and amplify engagement.

Inspired beauty and confidence to help customers embrace individual styles. Asked pertinent questions in order to match products to customers' needs. Hosted special events and holiday sales to spark interest in product lines and achieve sales goals.

Recommended additional products and services based upon information provided or items already selected.

Achieved or exceeded sales goals.

Educated clients on benefits of products with full consultation and cosmetic application.

Implemented merchandising displays and promotional products to meet marketing standards.

Completed sales transactions and processed merchandise return, maintaining proper accountability of register.

Attended trainings and seminars to gain product line proficiency. Determined cosmetic needs based on customer's personal features and preferences. Assisted in daily store recovery and replenishment. Organized store by returning merchandise to proper areas and restocked displays. Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current. Recommended merchandise to customers based on needs and preferences. Educated customers on product and service offerings. Escorted customers to products and pointed out complementary items to boost store sales.

Stayed up to date on store promotions, payment policies and security practices. Recommended optimal merchandise based on customer needs and desires. Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.

Helped customers sign up for loyalty programs and submitted completed paperwork.

Demonstrated products to customers, discussed features and redirected objections to capture sales.

Observed customer behaviors to identify security threats and escalate concerns to supervisors.

Drove sales and products by applying proactive nature, knowledge of customer preferences and active listening .

Sanitized frequented areas and equipment using approved supplies. Collected trash from floors within hallways, bathrooms and work areas. Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.

Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.

Restocked supplies, replacing toiletries, liners and soaps. Replenished supply of hand soap, paper towels and other consumables. Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.

Responded to emergency cleaning requests to meet client expectations. Performed daily dusting, leather and wood surface polishing and wall washing. Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.

Kept utility sink rooms in clean, neat and orderly condition. Spot-cleaned glass surfaces and windows with cleaning solutions. Reported damaged and broken furniture, upholstery and fixtures to supervisors. Reduced cleaning time significantly while maintaining company quality standards. Greeted customers promptly and responded to questions. Maintained work area and kept cash drawer organized. Counted and balanced cashier drawers.

Cleaned and stocked front-end areas with register tapes and ribbons. Complied with cash handling procedures to meet regional cashier variance policy. Welcomed customers, offering assistance to help find store items. Processed customer payments quickly and returned exact change and receipts. Scanned items and checked pricing on cash register for accuracy. Kept check-out areas clean, organized and well-stocked to maintain attractive store.

Built and maintained productive relationships with employees. Placed merchandise in bags or boxes and gave packages to customers. Resolved issues with cash registers, card scanners and printers. Answered phone calls to assist customers with questions and orders. Scanned items quickly to keep lines moving and reduce overall wait time. Assisted customers to find appropriate products, answered product questions and provided product solutions.

Helped customers find store locations and complete purchases. Helped customer locate and select appropriate merchandise throughout store. Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.

Processed returned items in accordance with store policy. Stayed up to date on current item discounts to support promotions. Redeemed promotional coupons and food stamps and figured discounts. Received product orders, unloaded merchandise and arranged store stock into appealing displays.

Counted product stock to maintain inventory records. Monitored sales events, added new merchandise and rang up purchases. 03/2019 to 07/2019 Overnight Stock Associate/Retail Sales Associate Cashier Ross Dress for Less

Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention.

Assisted customers upon request in finding products or checked in warehouse for unstocked items.

Received, unloaded and documented incoming stock in warehouse and staged merchandise for easy retrievability.

Priced and labeled new merchandise, verified products contained price tags and adhered sale labels in correct places.

Demonstrated expertise in knowing product locations, resulting in maximum satisfaction for searching customers.

Removed product from boxes and placed on shelves according to merchandising guidelines.

Reset merchandise throughout assigned section to give shelves and racks professional appeal.

Prepared products by adding tags and readying pallets for restocking. Followed instructions to properly arrange merchandise items. Picked up boxes and related trash from sales floor. Assessed floor displays to restock merchandise.

Assisted customers with product, promotion and policy information. Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.

Followed company safety regulations to maintain safe work environment. Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.

Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts. Escalated customers' complaints or inquiries to management for immediate investigation and resolution.

Reported suspicious behavior, incidents and theft to support loss prevention. Maintained clean, orderly and well-stocked register area. Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.

Processed customer purchases and returns via cash and credit card. Built relationships with repeat customers to encourage loyalty. Worked closely with front-end staff to assist customers. Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.

Met all physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.

Delivered consistent and dedicated service through front-end customer engagement.

05/2018 to 07/2018 Sales Floor Associate

Tory Burch Outlet

Engaged positively with each customer, providing professional and polite support for sales and service needs.

Built and maintained relationships with peers and upper management to drive team success.

Arranged merchandise for display to highlight new styles, attract customers and enhance sales.

Maintained current store, product and promotional knowledge to drive consistent sales.

Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands.

Provided customers with unparalleled service and support for both in stock and back-ordered items by placing special orders and calling other stores to find desired merchandise.

Increased purchase totals by recommending additional items based on stated customer preferences and budget targets.

Adhered to company initiatives and achieved established goals. Offered coupons and special deals to increase customer spending. Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.

Responded to customer questions about products and services. Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.

Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.

Helped customers by answering questions and locating merchandise. Put new merchandise on shelves and racks in attractive arrangements. Assisted in ringing up sales at registers and bagging merchandise. Helped customers select products best fitting personal needs. Educated customers on product and service offerings. 01/2008 to 03/2013 Retail Sales Associate Cashier/Photo Lab Technician CVS Pharmacy

Maintained sales floor by restocking shelves, updating pricing information and managing inventory.

Explained return and exchange policy to enforce, and accepted merchandise for refunds or replacement with different items.

Followed company safety regulations to maintain safe work environment. Monitored inventory stock levels for shopping bags and other supplies to prepare and maintain check-out area.

Operated cash register by adhering to POS system processes and procedures when ringing sales and tendering correct change and receipts. Escalated customers' complaints or inquiries to management for immediate investigation and resolution.

Reported suspicious behavior, incidents and theft to support loss prevention. Maintained clean, orderly and well-stocked register area. Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.

Kept store presentable with regular cleaning and organization. Processed customer purchases and returns via cash and credit card. Built relationships with repeat customers to encourage loyalty. Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.

Worked closely with front-end staff to assist customers. Trained new team members in cash register operation, stock procedures and customer services.

Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.

Met all physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.

Helped with purchases, locating items and signing up for rewards programs. Delivered consistent and dedicated service through front-end customer engagement.

Learned roles of other departments to provide coverage and keep store operational. Asked detailed questions to determine appropriate items to fill customer needs. Reported damaged items and incorrect pricing to supervisor. Maintained neat, safe and orderly workspace to prevent accidents and injuries. Followed proper stock rotation procedures to minimize obsolescence and remove out of date items from sales floor.

Received incoming product deliveries and relocated to storage shelves, coolers, or bins.

Lifted materials of varied weights on regular basis. Assisted customers by locating items and loading heavy purchases in vehicles. Greeted customers and retrieved requested products to drive satisfaction. Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.

Faced products on shelves and displays to meet company policies. Palletized merchandise for easy movement to sales floor locations. Tracked inventory and conducted cycle counts to maintain accurate records. Stocked shelves with new merchandise and checked for outdated or damaged items.

Updated products with new pricing or temporary promotion signs to increase sales. Stocked merchandise by UPC codes and read labels to match. Broke down and discarded empty packaging and boxes after stocking products. Inspected items received for damage or other issues. Processing freight and preparing backroom for incoming freight. Unloaded goods using hand trucks or other equipment to receive merchandise. Arranged and organized merchandise and supplies and identified shrink and damages to maintain work environment.

Attached price labels to products and updated sales floor signs. Moved items from central storage room to shelves for customer purchase. Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.

Sanitized and deep cleaned bathroom floors and surfaces. Stored, used and disposed of cleaning chemicals and supplies. Maintained, sanitized and vacuumed dining area and washed breakroom floors prior to closing.

Swept and power washed outside building to keep sidewalks and parking lot clean. Followed strict schedules, cleaning according to facility usage and room availability.

Vacuumed floors and dusted furniture to maintain organized, professional appearance.

Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.

Greeted and assisted customers, suggested and promoted products and services and processed and packaged photo orders.

Operated and maintained photograph processing equipment and processed digital film into photographic hard copies.

Printed and packaged requests, contacted customers regarding order availability and personally completed transactions with customers. Enlarged, refocused and retouched photographs to clarify specific image areas to meet customer needs and preferences.

Mastered traditional and digital photographic processes and handled, mixed and replenished chemicals.

Manipulated digital images through advanced computer skills, video editing and image retouch and promoted technical quality of final output. Cataloged, named, cropped and managed color for high volume of image assets under tight deadlines.

Maintained cleanliness and neatness of work areas . Trained and guided employees on how to correctly process payments, print photos and merchandise products.

Oversaw maintenance of lab printers and photo processing equipment to deliver consistent functionality.

Tagged merchandise, updated signs and built displays for new and promotional products.

Ordered all photo laboratory supplies, including toner, ink and paper, so that inventories were always maintained.

02/2011 to 04/2011 Hostess

Flashback Diner

Greeted guests and gathered information to seat groups or place on waitlist. Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.

Escorted guests to seating area, furnished menus and highlighted daily specials. Greeted customers, answered questions and recommended specials to increase profits.

Monitored dining area to assess server capacity and estimate wait times. Accommodated guests with children and special needs to promote comfortable dining experience.

Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Developed long-term relationships with customers to increase opportunities for repeat business.

Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.

Managed guest expectations by relaying information regarding hours, wait times and specials.

Stayed attentive to server availability and table turnover to seat guests quickly. Communicated with servers about new tables, changes in food availability and customer comments.

Resolved customer service and food-related issues to maintain guest satisfaction. Tracked seated guests and available seating using computer-based and mobile reservation software.

Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.

Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.

Utilized POS system to total meal costs and add taxes for final bill calculation. 06/2010 to 06/2010 Sub Maker

Quizzno

Maintained clean, well-organized and properly sanitized front counter area to greet customers.

Completed efficient store opening and closing procedures each day. Kept customer and food preparation areas clean and well-organized. Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.

Organized food preparation stations and regularly replenished supplies. Stored food properly to prevent spoilage, cross-contamination and illnesses. Assisted customers, answered questions and resolved complaints. Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.

Verified orders and bagged items for easy transport. Took orders, prepared foods and processed payments in full-service establishment. Assisted in preparing food by cutting, chopping and marinating meats, vegetables and fruits.

Used POS system and cash register to receive payments by cash, check, credit card and voucher.

Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.

Informed customers of regular deals or monthly specials to upsell orders. 08/2007 to 01/2008 Grocery Clerk

Winn Dixie Supermarket

Cleaned shelves and restocked with new inventory when products stock ran low. Followed company guidelines for cleaning and sanitizing work surfaces and equipment.

Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.

Operated cash registers, scanners and computers to itemize and total customer purchases.

Maintained and organized store displays to enhance product visibility and expedite product location activities.

Moved merchandise to departments using hand trucks. Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.

Established and managed objectives for team production and customer service. Answered questions and inquiries per shift regarding products, prices and availability.

Notified management of customer or employee accidents. Identified and quickly handled spill clean-up.

Pulled items from stock using lift equipment and added to shelves or bins. 10/2006 to 02/2007 Associate Cashier

Bj's Wholesale Club

Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Worked closely with front-end staff to assist customers. Operated cash register, collected payments and provided accurate change. Wiped down counters and conveyor belt to remove debris and maintain cleanliness.

Helped customers find specific products, answered questions and offered product advice.

Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change. Verified customer age requirement for alcohol or tobacco purchases. Answered customer questions, provided store information and directed customers to designated store areas.

EDUCATION

06/2023 CDL: CDL

Driving Academy New Jersey - Jersey City, NJ

05/2008 High School Diploma

South Plantation High School - Plantation, FL

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